MyPath
MyPath

60 Mypath Support Manager Jobs Hiring Near You

Lead Caregiver

New Berlin, WI · On-site

$15 - $19.25/hr

Management of client funds * Maintain excellent communication with guardians/case workers ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Lead Caregiver

Delafield, WI

$14.75 - $18.75/hr

Management of client funds * Maintain excellent communication with guardians/case workers ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Direct Support Professional - 1st Shift

Green Bay, WI · On-site

$14.50 - $17.75/hr

MyPath and its Operating Companies provide specialized services and dignified care for children ... Collaborate with Program Managers, Coordinators, and fellow DSPs to support residents' success and ...

... management, policy interpretation, and workforce planning * Partner with operational HR and leaders ... Experience supporting decentralized or rapidly growing organizations Additional Information MyPath ...

Direct Support Professional (Sleep/Awake)

Dousman, WI · On-site

$14 - $17/hr

MyPath and its Operating Companies provide specialized services and dignified care for children ... Health, Safety & Incident Management * Monitor residents' health, safety, and overall well-being ...

... management, policy interpretation, and workforce planning * Partner with operational HR and leaders ... Experience supporting decentralized or rapidly growing organizations Additional Information MyPath ...

... management, policy interpretation, and workforce planning * Partner with operational HR and leaders ... Experience supporting decentralized or rapidly growing organizations Additional Information MyPath ...

Direct Support Professional - 1st Shift

Plymouth, WI · On-site

$15 - $18.25/hr

MyPath and its Operating Companies provide specialized services and dignified care for children ... Collaborate with Program Managers, Coordinators, and fellow DSPs to support residents' success and ...

Lead Caregiver

Pewaukee, WI

$15 - $19/hr

Management of client funds * Maintain excellent communication with guardians/case workers ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Lead Caregiver

Menomonee Falls, WI · On-site

$15.25 - $19.50/hr

Management of client funds * Maintain excellent communication with guardians/case workers ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Lead Caregiver

Brookfield, WI · On-site

$14.50 - $18.50/hr

Management of client funds * Maintain excellent communication with guardians/case workers ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Key Responsibilities Program Development and Management * Develop, implement, and manage a ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Key Responsibilities Program Development and Management * Develop, implement, and manage a ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Caregiver Direct Care Supervisor

Sheboygan, WI · On-site

$17.75 - $22/hr

Management of client funds * Maintain excellent communication with guardians/case workers ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Residential Program Manager

Oconomowoc, WI

$62.60K - $69.10K/yr

... supporting individuals in a therapeutic, team-based environment? Genesee Lake School , a MyPath ... We are currently seeking a dedicated and experienced Program Manager to oversee day-to-day ...

... management, policy interpretation, and workforce planning * Partner with operational HR and leaders ... Experience supporting decentralized or rapidly growing organizations Additional Information MyPath ...

Develop and manage individual service plans (ISP) for assigned clients * Ensure delivery of ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Residential Program Manager

Oconomowoc, WI

$62.60K - $69.10K/yr

Whether you are an experienced manager or looking to grow into a leadership position, this is an ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...

Showing results 41-60

MyPath Jobs Information

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most popular jobs at Mypath?
What are the most popular categories at Mypath?
Infographic showing various Support Manager job openings at Mypath in the United States as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Nights. Highlights an 96% Physical, and 4% Hybrid job distribution.
Lead Caregiver

Lead Caregiver

Mypath

New Berlin, WI • On-site

$15 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

HIL is looking for aDirect Support Supervisor (DSS)to join our team. A DSS will be responsible for supervising caregiver staff in the home, training, coaching and mentoring your team. Provide supervision of personnel and client care, enhancing the overall health, safety, and welfare of the clients and programming.

As aDirect Support Supervisor, you will:

  • Maintain work schedules, training of staff, implementation of company policies and procedures
  • Management of client funds
  • Maintain excellent communication with guardians/case workers/management and overall health monitoring of clients
  • Report allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud to management.
  • Maintain professionalism and confidentiality.
  • Health monitoring and medication administration
  • Meal preparation in accordance to dietary guidelines
  • On Call Responsibilities

Benefits:

  • Wage based on experience: $17.00-$19.00
  • Referral Bonus Program -$2,000 Bonus per positive referral
  • Health, Dental, Vision, 401k, Life Insurance, Paid Time off, Company Stock
  • Access up to 50% of your earned money before pay day comes
  • Tuition Reimbursement and Loan Pay-down Programs

Qualifications

  • Minimum of 18 years of age
  • Reliable transportation to and from programs and training classes
  • Communication & Problem-Solving skills
  • 1-2 years of previous supervisory experience preferred
  • Ability to work with individuals with special needs or willingness to learn
  • Managing stressful conditions by maintaining self-composure and self-control
  • Successful completion of a caregiver background check, TB test and Health Screen
  • Valid Driver's License with 3 years of acceptable driving record, required
  • Ability to read, write, and speak English fluently

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

  • Passion

  • Accountability

  • Teamwork

  • Openness

  • Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.