Direct Support Supervisor
Manitowoc, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children ... Management of client funds * Maintain excellent communication with guardians/case workers ...
60 Mypath Support Manager Jobs Hiring Near You
Direct Support Supervisor
Manitowoc, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children ... Management of client funds * Maintain excellent communication with guardians/case workers ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Wausau, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Wausau, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Direct Support Supervisor
Manitowoc, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children ... Management of client funds * Maintain excellent communication with guardians/case workers ...
Direct Support Supervisor
Manitowoc, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children ... Management of client funds * Maintain excellent communication with guardians/case workers ...
Direct Support Supervisor
Merrill, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Direct Support Supervisor
Merrill, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Weston, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Weston, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Direct Support Supervisor
Merrill, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Direct Support Supervisor
Merrill, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Wausau, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Wausau, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Supervisor, Direct Support
Green Bay, WI · On-site
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support ...
Education Support Professional
Oconomowoc, WI · On-site
$21/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Demonstrates familiarity with behavior management and behavior education techniques used at TRS.
Education Support Professional
Oconomowoc, WI · On-site
$21/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Demonstrates familiarity with behavior management and behavior education techniques used at TRS.
Education Support Professional
Oconomowoc, WI · On-site
$21/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Demonstrates familiarity with behavior management and behavior education techniques used at TRS.
Education Support Professional
Oconomowoc, WI · On-site
$21/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Demonstrates familiarity with behavior management and behavior education techniques used at TRS.
Client Service Manager / Operations
Wausau, WI · On-site
$55K - $65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Client Service Manager / Operations
Wausau, WI · On-site
$55K - $65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Client Service Manager / Operations
Merrill, WI · On-site
$55K - $65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Client Service Manager / Operations
Merrill, WI · On-site
$55K - $65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Client Service Manager / Operations
Wausau, WI · On-site
$55K - $65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Client Service Manager / Operations
Wausau, WI · On-site
$55K - $65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Manager, Client Services
Brookfield, WI · On-site
$65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
Manager, Client Services
Brookfield, WI · On-site
$65K/yr
Perform HR management and professional development for assigned staff * Develop effective ... Our Culture At MyPath, we support an ownership culture throughout the organization. Our culture is ...
3rd Shift Direct Support Professional
$14.50 - $17.50/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Safety & Incident Management * Implement safety procedures and respond appropriately to emergency ...
New
3rd Shift Direct Support Professional
$14.50 - $17.50/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Safety & Incident Management * Implement safety procedures and respond appropriately to emergency ...
New
3rd Shift Direct Support Professional
Lafayette, IN · On-site
$14.50 - $17.50/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Safety & Incident Management * Implement safety procedures and respond appropriately to emergency ...
New
3rd Shift Direct Support Professional
Lafayette, IN · On-site
$14.50 - $17.50/hr
MyPath and its Operating Companies provide specialized services and dignified care for children ... Safety & Incident Management * Implement safety procedures and respond appropriately to emergency ...
New
MyPath Jobs Information
What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What does a Support Manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What other companies are hiring for Support Manager jobs?
What are the most popular jobs at Mypath?
What are the most popular categories at Mypath?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Job description
Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.
Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.
Overview
Experience Matters. Our pay rates increase based on your years of experience. Learn your value at Homes for Independent Living, a MyPath Company.
HIL is looking for a Direct Support Supervisor (DSS) to join our team. A DSS will be responsible for supervising caregiver staff in the home, training, coaching and mentoring your team. Provide supervision of personnel and client care, enhancing the overall health, safety, and welfare of the clients and programming.
As a Direct Support Supervisor, you will:
Benefits:
Qualifications
Additional Information
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:
As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!
MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.
MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.
Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?
MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.
Overview
Experience Matters. Our pay rates increase based on your years of experience. Learn your value at Homes for Independent Living, a MyPath Company.
HIL is looking for a Direct Support Supervisor (DSS) to join our team. A DSS will be responsible for supervising caregiver staff in the home, training, coaching and mentoring your team. Provide supervision of personnel and client care, enhancing the overall health, safety, and welfare of the clients and programming.
As a Direct Support Supervisor, you will:
- Maintain work schedules, training of staff, implementation of company policies and procedures
- Management of client funds
- Maintain excellent communication with guardians/case workers/management and overall health monitoring of clients
- Report allegations of abuse, resident rights violations, conflict of interest, harassment, or fraud to management.
- Maintain professionalism and confidentiality.
- Interact with clients assisting with day to day tasks
- Engage in fun activities with clients
- Health monitoring and medication administration
- Meal preparation in accordance to dietary guidelines
- Light housekeeping
- Assist with personal cares
- On Call Responsibilities
Benefits:
- Competitive wages based on program and client needs
- Referral Bonus Program - $2,000 Bonus per positive referral
- Health, Dental, Vision, 401k, Life Insurance, Paid Time off, Company Stock
- Access up to 50% of your earned money before pay day comes
- Tuition Reimbursement and Loan Pay-down Programs
Qualifications
- Minimum of 18 years of age
- Reliable transportation to and from programs and training classes
- Communication & Problem-Solving skills
- 1-2 years of previous supervisory experience preferred
- Ability to work with individuals with special needs or willingness to learn
- Managing stressful conditions by maintaining self-composure and self-control
- Successful completion of a caregiver background check, TB test and Health Screen
- Valid Driver's License with 3 years of acceptable driving record, required
Additional Information
MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.
Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.
Our Culture
At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:
- Passion
- Accountability
- Teamwork
- Openness
- Continuous Learning and Innovation
As an employee owner, you can expect transparency, respect and appreciation. You'll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!
MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.
MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.