60 Merck Customer Service Representative Jobs Hiring Near You

As a Cardiovascular Disease Specialist, you will drive meaningful patient impact by leveraging our scientific expertise and serving as the primary contact for customers within your assigned territory. As a key member of the local Customer Team, you will collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions.

Territory Assignment:

This is a field-based sales role responsible for Stockton, CA covering Stockton, CA, Modesto, CA, Elk Grove, CA, Sacramento, CA, Tracy CA. Travel percentage depends on the needs of the territory and where the selected candidate resides, and overnight travel may be required about 25 percent of the time to support client meetings and ensure comprehensive territory coverage.

Position Overview:

In this role, you will develop and manage relationships with a range of health care customers, including cardiologists, primary care, and other health care professionals. You will regularly engage with various health care settings, such as physicians' offices, integrated delivery systems, pharmacies, and hospital clinics, to effectively execute your responsibilities.

Key Responsibilities:

• Develop and execute a territory-level business plan in alignment with company policies, standards, and ethics.
• Maintain current product knowledge and certifications for the company's portfolio.
• Conduct balanced and compliant product sales discussions with health care providers and business professionals to align customer needs with company products according to product labeling.
• Provide management with regular updates on customer needs, marketplace dynamics, and progress toward quality goals.
• Be knowledgeable on headquarter approved information regarding approved company products, disease, and marketplace
• Monitor business performance against objectives using company tools to support effective planning and sales impact.

Qualifications:

This position's band level will be evaluated based on candidate's qualifications.

Minimum Requirements:

• S1 Level: Bachelor's degree (BA/BS), or High school diploma or equivalent with 0-3 years of relevant work experience, which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.
• S2 Level: Bachelor's degree (BA/BS), or High school diploma or equivalent with 3+ years Sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.
• Able to analyze complex data and leverage insights to develop strategic sales plans.
• Comfortable using digital tools and platforms to engage with healthcare professionals.
• Flexible and adaptable to changing market conditions and customer expectations.
• Proven track record of success in both educational and professional environments, demonstrating strong interpersonal, analytical, and communication skills.
• Works well both independently, with excellent organizational and time management skills, and collaboratively within team-oriented settings.
• Valid driver's license.
• Demonstrate strong ability at building and maintaining customer relationships by understanding and addressing their needs effectively.
• Reside in the territory or within 25 miles of the workload center for designated metro territories, or within 75 miles for non?metro territories; if outside these distances, candidates must be willing to relocate at their own expense.

Preferred Experience and Skills:

• Background in sales, account management, consultative roles, or customer service.
• Experience analyzing metrics to evaluate progress toward goals.
• Minimum of 3 years of relevant sales experience.
• Cardiovascular sales experience with established relationships with cardiologists and endocrinologists.
• Experience launching products and succeeding in competitive markets.
• Ability to simplify complex information and convey technical details clearly.
• Proficient in using advanced analytics to generate customer insights and drive sales.
• Comfortable leveraging multi-channel tools and technology to expand sales reach and impact.
• Demonstrates a proactive learning approach and an agile growth mindset.

The salary range for this role is:

S1: $79,200.00 - $124,700.00

S2: $106,200.00 - $167,200.00

Required Skills:

Account Management, Adaptability, Biotechnology, Business Planning, Cardiovascular Disease (CVD), Competitive Markets, Consumer Relations, Customer Engagement, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service Management, Health Economics, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Device Technologies, Primary Care, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development

Preferred Skills: