IT Triage Engineer
Miami, FL · On-site
$45K/yr
Improve response time on service tickets (keeping client rep informed along the way) * Assign ... We are serving small-to-medium sized businesses in 10+ industries across North America, and we ...
61 Medium Client Representative Jobs Hiring Near You
IT Triage Engineer
Miami, FL · On-site
$45K/yr
Improve response time on service tickets (keeping client rep informed along the way) * Assign ... We are serving small-to-medium sized businesses in 10+ industries across North America, and we ...
IT Triage Engineer
$45K/yr
Improve response time on service tickets (keeping client rep informed along the way) * Assign ... We are serving small-to-medium sized businesses in 10+ industries across North America, and we ...
IT Triage Engineer
$45K/yr
Improve response time on service tickets (keeping client rep informed along the way) * Assign ... We are serving small-to-medium sized businesses in 10+ industries across North America, and we ...
Client Billing Representative
$23 - $28.75/hr
... small to medium customers by being proactive in preventing issues * Assist in analysis and ... As a Client Billing Representative, you have: * Demonstrated minimum 2 years customer service ...
Client Billing Representative
$23 - $28.75/hr
... small to medium customers by being proactive in preventing issues * Assist in analysis and ... As a Client Billing Representative, you have: * Demonstrated minimum 2 years customer service ...
Client Billing Representative
Arlington, TX · On-site
$23/hr
... small to medium customers by being proactive in preventing issues * Assist in analysis and ... As a Client Billing Representative, you have: * Demonstrated minimum 2 years customer service ...
Client Billing Representative
Arlington, TX · On-site
$23/hr
... small to medium customers by being proactive in preventing issues * Assist in analysis and ... As a Client Billing Representative, you have: * Demonstrated minimum 2 years customer service ...
Pitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in ... small to medium customers by being proactive in preventing issues * Assist in analysis and ...
Pitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in ... small to medium customers by being proactive in preventing issues * Assist in analysis and ...
Senior Project Manager - Controls and Automation
Tigard, OR · On-site
$100K - $131K/yr
Manages small to medium-scale projects for clients independently with minimal oversight ... Responsible for representing the client as an OPM as needed, managing third parties as a client ...
Senior Project Manager - Controls and Automation
Tigard, OR · On-site
$100K - $131K/yr
Manages small to medium-scale projects for clients independently with minimal oversight ... Responsible for representing the client as an OPM as needed, managing third parties as a client ...
Senior Project Manager - Controls and Automation
$100K - $131K/yr
Manages small to medium-scale projects for clients independently with minimal oversight ... Responsible for representing the client as an OPM as needed, managing third parties as a client ...
Quick apply
Senior Project Manager - Controls and Automation
$100K - $131K/yr
Manages small to medium-scale projects for clients independently with minimal oversight ... Responsible for representing the client as an OPM as needed, managing third parties as a client ...
Senior Project Manager - Controls and Automation
Tigard, OR · On-site
$100K - $131K/yr
Manages small to medium-scale projects for clients independently with minimal oversight ... Responsible for representing the client as an OPM as needed, managing third parties as a client ...
Senior Project Manager - Controls and Automation
Tigard, OR · On-site
$100K - $131K/yr
Manages small to medium-scale projects for clients independently with minimal oversight ... Responsible for representing the client as an OPM as needed, managing third parties as a client ...
Specialist, Client Processing Representative II At BNY, our culture allows us to run our company ... Lead the day-to-day operations of a small- to medium-sized client processing support team ...
Specialist, Client Processing Representative II At BNY, our culture allows us to run our company ... Lead the day-to-day operations of a small- to medium-sized client processing support team ...
Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a ... Proficient in handling medium to high call and email volume. * Experience working in Customer ...
Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a ... Proficient in handling medium to high call and email volume. * Experience working in Customer ...
Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a ... Proficient in handling medium to high call and email volume. * Experience working in Customer ...
Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a ... Proficient in handling medium to high call and email volume. * Experience working in Customer ...
A first-class client services representative builds positive business relationships and provides ... This position requires a heavy amount of prospecting and lead-development with medium to large ...
A first-class client services representative builds positive business relationships and provides ... This position requires a heavy amount of prospecting and lead-development with medium to large ...
Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a ... Proficient in handling medium to high call and email volume. * Experience working in Customer ...
Client Relations Position: Customer Service Representative Job Type: Full Time We are hiring a ... Proficient in handling medium to high call and email volume. * Experience working in Customer ...
Customer/Client Focus * Diversity and Inclusion * Results Driven * Stress Management/Composure ... The physical demands described here are representative of those that must be met by an employee to ...
Customer/Client Focus * Diversity and Inclusion * Results Driven * Stress Management/Composure ... The physical demands described here are representative of those that must be met by an employee to ...
Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters. * Serves as the ...
Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters. * Serves as the ...
This role represents UGT and our OEM partners across major client environments, including ... Strong understanding of low/medium/high-voltage electrical systems, switchgear, UPS, and power ...
Quick apply
This role represents UGT and our OEM partners across major client environments, including ... Strong understanding of low/medium/high-voltage electrical systems, switchgear, UPS, and power ...
Representation & Networking : Attend trade associations, conferences, and client events to ... Familiarity with DC and AC power systems (Low Voltage and Medium Voltage). * Strong communication ...
Quick apply
Representation & Networking : Attend trade associations, conferences, and client events to ... Familiarity with DC and AC power systems (Low Voltage and Medium Voltage). * Strong communication ...
GCM Client Administrator II
Wilmington, DE · On-site
$24.87 - $41.45/hr
May serve as administrator for medium to large (as defined by business) and/or highly complex ... representative(s) in revenue generating activities by providing appropriate recommendations ...
GCM Client Administrator II
Wilmington, DE · On-site
$24.87 - $41.45/hr
May serve as administrator for medium to large (as defined by business) and/or highly complex ... representative(s) in revenue generating activities by providing appropriate recommendations ...
GCM Client Administrator II
Wilmington, DE · On-site
$24.87 - $41.45/hr
May serve as administrator for medium to large (as defined by business) and/or highly complex ... representative(s) in revenue generating activities by providing appropriate recommendations ...
GCM Client Administrator II
Wilmington, DE · On-site
$24.87 - $41.45/hr
May serve as administrator for medium to large (as defined by business) and/or highly complex ... representative(s) in revenue generating activities by providing appropriate recommendations ...
GCM Client Administrator II
Costa Mesa, CA · On-site
$26.23 - $43.71/hr
May serve as administrator for medium to large (as defined by business) and/or highly complex ... representative(s) in revenue generating activities by providing appropriate recommendations ...
GCM Client Administrator II
Costa Mesa, CA · On-site
$26.23 - $43.71/hr
May serve as administrator for medium to large (as defined by business) and/or highly complex ... representative(s) in revenue generating activities by providing appropriate recommendations ...
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$45K/yr
Full-time
Re-posted 7 days ago
Job description
We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
ICG, a New Charter company, is looking for a Triage Engineer for our offices in Miami. This position requires triaging of support requests of Authorized Client Reps (ACRs) from several different areas from email/ticketing system/phone while ensuring user satisfaction and making sure that established service levels are met; Dispatching requests to internal technical resources as required.
Objectives
Experience
Essential Duties and Responsibilities
Additional Duties and Responsibilities
Training
Compensation
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
ICG, a New Charter company, is looking for a Triage Engineer for our offices in Miami. This position requires triaging of support requests of Authorized Client Reps (ACRs) from several different areas from email/ticketing system/phone while ensuring user satisfaction and making sure that established service levels are met; Dispatching requests to internal technical resources as required.
Objectives
- Exhibit a sense of urgency when responding to client reps Authorized Client Reps (ACRs)
- Improve response time on service tickets (keeping client rep informed along the way)
- Assign clearly responsible person for each event
- VIP treatment (as perceived by ACRs)
Experience
- 1+ years in any customer service role and basic IT knowledge
Essential Duties and Responsibilities
- Act as the single point of contact to the customer for all types of service requests
- Coordination of all IT support groups to ensure maximum utilization of resources
- Process service requests as they arrive through email, manual entry, or direct customer input
- Monitor resource schedules to ensure prompt time entry on service requests
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Responsible for maintaining ICG's information accurate in ConnectWise
Additional Duties and Responsibilities
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
- Improve usage and increase productivity of IT support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Responsible for entering time and expenses in ticketing system as it occurs
- Understand processes in ticketing system by completing assigned training materials
- Enter all work as service tickets into ticketing system
- General clerical and administrative work as needed
- Keep client contact information (displayed within Client Concierge Dashboard in MS Teams)
Training
- Customer Service Basics
- Any Technology Type Training
- Extensive training in ConnectWise will be provided
- Extensive training in ICG Systems, Policies and Procedures will be provided
Compensation
- Starting at $45,000 depending on experience
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
About New Charter Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Denver, CO, US
Year founded
2019