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66 Marketsource Insurance Customer Service Representative Jobs Hiring Near You

MarketSource

F&I Development Rep

West Palm Beach, FL · On-site

$38K - $53K/yr

DAR's will educate customers on the products, services, and channels provided by MarketSource ... Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health & Dependent ...

Lori Andelson Freilich

$18/hr

An Insurance Customer Service Representative assists clients with insurance policies, billing questions, claims support, policy updates, and general account inquiries. This role requires strong ...

Bank of Colorado

Edgewater Insurance CSR

Grand Island, NE · On-site

$33K - $45K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal and commercial clients. Responsibilities And Duties * Help with servicing customer accounts ...

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MarketSource Jobs Information

Do workers at MarketSource get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Does MarketSource pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
82% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

At MarketSource, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
77% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and May 2026.

Do part-time workers get paid time off at MarketSource?

Most people who work part-time don’t get paid time off.
69% of people who work part-time say they don’t get paid time off
Based on data from 13 people who took the Breakroom Quiz between May 2025 and December 2025.

Is the health insurance from MarketSource affordable enough for their workers?

Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at MarketSource?

Some people get paid time off from work.
59% of people say they don’t get paid time off.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 22% of people with changing schedules find out their shifts one week or less ahead of time.
  • 42% of people with changing schedules find out their shifts two weeks ahead of time.
  • 31% of people with changing schedules find out their shifts three weeks ahead of time.
  • 4% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at MarketSource worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and April 2026.

Do MarketSource workers get to choose the shifts they work?

Most people get to choose which shifts they work.
76% report that they have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for MarketSource workers to change shifts?

Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at MarketSource?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.

Do MarketSource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
81% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at MarketSource do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
91% of people report that they don’t do extra unpaid work.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at MarketSource?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at MarketSource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at MarketSource get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at MarketSource?

Some people feel stressed out here.
59% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at MarketSource enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at MarketSource recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at MarketSource?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at MarketSource?

Most people aren’t given support to advance their career here.
In the last year, 68% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think MarketSource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how MarketSource is doing?

Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Insurance Customer Service Representative jobs?
What are the most popular jobs at Marketsource?
What are the most popular categories at Marketsource?
Infographic showing various Insurance Customer Service Representative job openings at Marketsource in the United States as of May 2026, with employment types broken down into 62% Full Time, 26% Part Time, and 12% Temporary. Highlights an 92% Physical, and 8% Remote job distribution.

Insurance Customer Service Representative

National Association of Professional Allstate Agents (NAPAA)

Miami, FL

$14 - $18/hr

Other

Medical, Retirement

Posted 4 days ago

Job description

Job Description
The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities 
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
  • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. 
  • Actively solicit increases in coverage or rounding out accounts at every service contact.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Qualifications
  • Hold the insurance license required by the state of Florida and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. 
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
  • Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems.
Benefits/Perks
 
  • Competitive Pay 
  • Professional Development
  • Job Stability in a growing industry
  • Employer-paid accidental benefit policy
  • Health Benefits (Medical) 
  • 401k with up to 3% Employer Match
  • Access to Training 
  • Weekends Off
  • Career Growth Opportunities
  • Annual discretionary bonus based on agency performance / individual contribution
Compensation: $14.00 - $18.00 per hour

Becoming an Insurance Professional


Insurance Professionals go by many names: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.

NAPAA members understand the value of customers. They recognize that treating customers fairly and honestly is the only way to enjoy lasting success. Consumers can take comfort in knowing that, in terms of the qualities they seek in an insurance agent, NAPAA member agents are among the best there are. 

As there is an upcoming worker shortage in the Insurance industry, the demand for Insurance Professionals is growing every day! Is this career right for you?


This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.

Apply here.

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