61 Lifeworks Services Customer Service Administrator Jobs Hiring Near You

Description:

The Self-Directed Hiring Technician provides an exceptional new hire experience for Lifeworks employees by managing all aspects of the onboarding, maintenance, and offboarding processes for fiscal staff. The Self-Directed Hiring Technician oversees the distribution of hiring events, ensures completion of all required documentation, and supports new hires through each stage of the onboarding process. Serving as the first point of contact for Lifeworks employees, this role requires strong communication skills and a commitment to guiding new employees smoothly through their onboarding journey.

Position Title: Self-Directed Hiring Technician

Department: Human Resources

Hours: Full-time; 40 hours/week, Monday – Friday (non-exempt)

Location: Lifeworks Services – Richfield, MN (Hybrid)

Compensation: $20.50 to $22.75 per hour

Bonus Eligible: Yearly

What we offer employees

Lifeworks offers a comprehensive benefits package which includes:

• 18 days of PTO accrued in the first year of employment
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage
• Up to $3,000 annually in tuition reimbursement and student loan forgiveness when eligibility requirements are met
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions
• Employee Assistance Program (EAP)

Why Work at Lifeworks

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person-centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person-centered approach to increase access in our communities.

You’ll succeed in this role if you:

• Are capable of performing the essential functions of the job, with or without reasonable accommodations.
• Have the ability to understand and communicate written and verbal directions.
• Possess regular attendance, reliability and punctuality is necessary to meet the needs of the business.
• Are well organized with excellent attention to detail.
• Know how to work independently with excellent time management skills.
• Experienced at working effectively with others to reach common goals and objectives.
• Skilled at establishing and cultivating strong relationships.
• Have the ability to take initiative and strengthen relationships with current and new community.

How you’ll be spending your time:

• Coordinating and executing all onboarding process steps for fiscal employees in a timely and accurate manner, including employment applications, DHS background studies, E-Verify, UMPI requests, and other related tasks.
• Ensuring all data is entered or updated into appropriate systems (CRM, Cashe, Pavillio, SL, Outlook and external systems).
• Completing all termination process steps for terminated fiscal employees ensuring all data is properly documented and filed, termination checklists are completed, and access is removed from appropriate systems.
• Collaborating with program leaders, staff, and counterparts in other programs/regions to define, own performance of, and continuously improve procedures, and processes, delivering or exceeds performance related to accuracy, timeliness, cost, and both internal and external customer satisfaction.
• Providing excellent customer service to external and internal stakeholders to resolve issues or satisfy information requests. This can be facilitated either in-person, virtually, through e-mail or the telephone.
• Responding to high volume of phone calls, emails, and inquiries with a strong sense of urgency, promptly resolving customer issues, addressing concerns, and providing accurate information while maintaining exceptional customer service standards.
• Maintaining, auditing and protecting confidential information according to HIPAA and internal compliance standards. Ensure adherence to state and federal employment regulations that cover their processing work.
• Planning, managing and executing manual and automated workflows for all Lifeworks service lines. Regularly update databases to ensure consistency, accuracy, and timeliness in data sources and the processes dependent upon them.
• Following safety procedures and assisting in identifying safety needs for self and others. Perform other duties as assigned.
• Must pass a background study with the Department of Human Services, a drug test, maintain a clean driving record, and have reliable transportation to use for work driving purposes (e.g., in-office, on-site training locations, etc.).

Requirements:

• High school diploma require.
• Experience in Human Resources or related field preferred.
• Fluent in English, verbal and written.
• Bi/Multi-lingual preferred.
• Proficiency in Microsoft Office Suite.

Equity Statement:

Lifeworks strives to be radically accessible, diverse, equitable, and inclusive. We appreciate the vibrancy of differences, center the voices of silenced and marginalized people, and champion universal rights.

Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.

Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.

We are committed to an inclusive and accessible hiring process. If you need an accommodation to apply or participate in an interview, please contact us at D365-HR@lifeworks.org or 651-454-2732, and we will be happy to support you.