At Integer, our values are embedded in everything we do. Customer We focus on our customers ... Ensures change activity supports service availability, information security, and business ...
Integer
43 Integer Customer Service Jobs Hiring Near You
At Integer, our values are embedded in everything we do. Customer We focus on our customers ... Ensures change activity supports service availability, information security, and business ...
Manufacturing Support Technician
Alden, NY · On-site
$23.21 - $34.05/hr
At Integer, our values are embedded in everything we do. Customer We focus on our customers ... service and repairs to production equipment. May perform basic electrical and controls ...
Manufacturing Support Technician
Alden, NY · On-site
$23.21 - $34.05/hr
At Integer, our values are embedded in everything we do. Customer We focus on our customers ... service and repairs to production equipment. May perform basic electrical and controls ...
At Integer, our values are embedded in everything we do. Customer We focus on our customers ... services, software, hardware, and contractor costs • Support monthly actuals tracking, variance ...
At Integer, our values are embedded in everything we do. Customer We focus on our customers ... services, software, hardware, and contractor costs • Support monthly actuals tracking, variance ...
Integer Jobs Information
Do workers at Integer Holdings get paid breaks?
Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
74% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
Does Integer Holdings pay people when they’re sick?
Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
At Integer Holdings, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from Integer Holdings affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.
100% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at Integer Holdings?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
Do workers at Integer Holdings worry about hours?
Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.
83% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.
Do Integer Holdings workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and January 2026.
43% report that they don’t have enough control over which shifts they work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and January 2026.
How easy is it to get time off at Integer Holdings?
Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
79% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Integer Holdings managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.
Do workers at Integer Holdings do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
97% of people report that they don’t do extra unpaid work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.
97% of people report that they don’t do extra unpaid work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and January 2026.
How easy is it to take sick days at Integer Holdings?
Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
Is working at Integer Holdings good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
55% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
55% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Integer Holdings feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
37% of people say they’re not treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
37% of people say they’re not treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Integer Holdings get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
Is it stressful to work at Integer Holdings?
Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
74% of people say they often feel stressed out at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Integer Holdings enjoy their jobs?
Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
39% of people report they don’t enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at Integer Holdings recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get enough training when they start at Integer Holdings?
Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
46% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get support to advance at Integer Holdings?
Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think Integer Holdings’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers feel well informed about how Integer Holdings is doing?
Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
What are the most popular job types at Integer?
What are the most popular jobs at Integer?
What are the most popular categories at Integer?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
Integer Holdings rating
7.2
Based on 39 frontline employees who took The Breakroom Quiz
333rd of 515 rated manufacturers
Job description
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.
At Integer, our values are embedded in everything we do.
Customer
We focus on our customers' success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
Accountabilities & Responsibilities:
ITSM Governance & Operating Model
Incident, Change, Problem Management
SOX ITGCs & Audit Readiness
Data, Knowledge & CMDB Governance
Metrics, KPIs & Continual Improvement
IT Modernization Enablement
People & Functional Leadership
Education & Experience:
Required
Preferred
Knowledge & Skills:
Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.
U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.
At Integer, our values are embedded in everything we do.
Customer
We focus on our customers' success
Innovation
We create better solutions
Collaboration
We create success together
Inclusion
We always interact with others respectfully
Candor
We are open and honest with one another
Integrity
We do the right things and do things right
Accountabilities & Responsibilities:
ITSM Governance & Operating Model
- Owns and governs the ITSM practice design and operating model aligned to ITIL best practices
- Establishes and maintains ITSM governance cadence, forums, and decision rights
- Ensures consistent application of ITIL processes across the enterprise
- Serves as the senior escalation point for ITSM process exceptions and risks
Incident, Change, Problem Management
- Oversees Incident, Change, and Problem Management practices, ensuring risk-based decision-making, timely remediation, and effective root cause analysis
- Provides oversight of the Change Control Board (CCB) and is accountable for enterprise change governance, approval decisions, and change outcomes
- Ensures change activity supports service availability, information security, and business continuity objectives
- Establishes and owns communication standards for change-related IT communications to ensure clarity, consistency, and stakeholder awareness
SOX ITGCs & Audit Readiness
- Leads SOX IT General Counsels (ITGCs) audit readiness for the IT organization
- Accountable for SOX ITGCs related to ITSM processes
- Defines and enforces evidence standards, documentation requirements, and audit artifacts
- Ensures ongoing audit readiness, remediation tracking, and control effectiveness
- Partners with Internal Audit, Compliance, and Security teams on findings and improvements
Data, Knowledge & CMDB Governance
- Owns ITSM data and knowledge governance, including CMDB and service model integrity
- Ensures data quality, taxonomy, and hygiene across ITSM platforms
- Oversees service and configuration data accuracy to support reporting, risk decisions, and modernization
- Governs knowledge management standards and lifecycle
Metrics, KPIs & Continual Improvement
- Defines and owns ITSM KPIs, performance metrics, and dashboards
- Establishes and manages the Continual Improvement (CI) backlog
- Uses data to identify trends, risks, and improvement opportunities
- Measures and reports ITSM maturity, modernization progress, and operational health
IT Modernization Enablement
- Partners with IT leadership to define and track IT modernization metrics
- Oversees data and reporting related to software lifecycle, including Software EOL roadmaps
- Ensures ITSM processes and data support cloud, security, and platform modernization initiatives
People & Functional Leadership
- Provides functional leadership to ITSM practice roles, including:
- ITSM Practice & Continual Improvement leadership
- ITSM Data & Knowledge Governance leadership
- Sets clear accountability, priorities, and outcomes for ITSM sub-functions
- Mentors and develops ITSM leaders and practitioners
Education & Experience:
Required
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum of 10 years of experience in IT Service Management, IT Operations, or IT Governance
- Strong working knowledge of ITIL practices (ITIL v3 or v4)
- Demonstrated experience with Incident Management, Change Management, Problem Management, and CMDB governance
- Strong working knowledge SOX ITGCs or regulated IT controls
- Experience defining and operating metric driven governance models
- Ability to lead through influence across technical and non-technical teams
Preferred
- ITIL certification (Intermediate, Managing Professional, or equivalent)
- Experience in leading IT organization-wide SOX Compliance Readiness for ITGCs
- Experience supporting large-scale IT modernization or transformation initiatives
- Experience partnering with Internal Audit, Security, and Compliance teams
- Strong executive communication and facilitation skills
Knowledge & Skills:
- Governance-driven decision-making
- Data-informed leadership
- Calm, credible authority in high-risk forums
- Continuous improvement mindset
- Ability to balance control with agility
Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer's success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.
U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.
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