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General Dynamics Information Technology
General Dynamics Information Technology

79 Gdit Customer Service Jobs Hiring Near You

PalAmerican Security

IT Manager

Seattle, WA

$80K/yr

Lead and manage IT service delivery across all US operations, ensuring reliable and customer ... Dynamic, supportive team culture focused on continuous improvement * Opportunity to lead impactful ...

RCC Business IT

IT Service Technician

Romeo, MI · On-site

We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...

RIT Solutions

IT Project Manager

Jacksonville, FL · On-site +1

$91K - $107K/yr

Lead cross-functional teams including IT, customer service, HR, and operations to ensure smooth execution. * Timeline & Budget Management: Develop and maintain project plans, schedules, budgets, and ...

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General Dynamics Information Technology Jobs Information

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at General Dynamics Information Technology spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Is a General Dynamics Information Technology job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.
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    Information Technology Manager

    General Dynamics Mission Systems, Inc

    Dedham, MA • On-site

    $142K - $154K/yr

    Full-time

    Re-posted 20 days ago

    General Dynamics Mission Systems rating

    7.9

    Company rating: 7.9 out of 10

    Based on 30 frontline employees who took The Breakroom Quiz

    128th of 242 rated software companies

    Job description

    Basic Qualifications
    EDUCATION REQUIREMENTS: Bachelor's degree in a related specialized area or the equivalent experience is required plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience to meet managerial expectations.
    CLEARANCE REQUIREMENTS: Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
    Responsibilities for this Position
    Ready to be a leader with the company that is committed to pushing the limits of truly advanced technologies? At General Dynamics Mission Systems, we create the products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced, it's often classified. If you want to put your talent in the spotlight, it's waiting for you right now, right here.
    We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between.
    In our fast-evolving environment, you'll maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Working with staff and customers, you'll determine system requirements and ensure timely service delivery as well as analyze information and/or technology needs of the customer and initiate design, planning, implementation or operations processes necessary to fulfill those needs. We'll rely on you to seek out learning opportunities to expand knowledge of IT concepts, processes and procedures, and to improve customer service. You'll work with team members to establish measurements, monitor performance, establish processes and procedures.
    What you'll experience:
    • Technologies that aren't just top-notch, they're often top-secret
    • A team of bold thinkers committed to exploring what's next
    • Opportunities to gain new knowledge - as it's discovered
    What you bring to the table:
    • A Bachelor's degree in a related specialized area or the equivalent experience plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience to meet managerial expectations
    • Solid understanding of solutions development methodologies (e.g. DevOps, Agile, Software Development Lifecycle, etc.)
    • Industry certification in Six Sigma, Lean, PMI
    • Experience with NIST 800.53 / 800.171 Frameworks
    • Experience with Cybersecurity Operational Readiness Audits
    • Experience with managing multi-site employees
    What sets you apart:
    • Solid skills in budgeting, planning, problem solving and cost analysis
    • Commitment to ongoing professional development
    • Team player who thrives in collaborative environments and revels in team success

    Key responsibilities:
    • Consults and collaborates with business stakeholders, end users, IT staff, vendors and other third parties
      and is involved in every phase of an application throughout its lifecycle.
    • Ensures optimal configuration of the application layer for seamless integration with operating systems,
      databases, middleware, networks, web services, and other technological components
    • Conducts application health checks to ensure accessibility, server availability, capacity planning, and
      monitoring scheduled jobs, batch jobs, system alerts, and the status of upstream/downstream feeds.
    • Performs operational support duties such as application maintenance, configuration, patch management,
      file transfers, performance tuning, account management, and installation of software upgrades.
    • Responds to incident tickets, user inquiries and services requests, updating the records in the ticket
      management system.
    • Implements job automation, batch jobs, SQL scripts, robotic process automation, AI/ML as appropriate
      for troubleshooting, automating common, repetitive processes, and to replace manual solutions.
    • Engages with the application vendors to stay abreast of the vendor's planned changes, existing problems
      and known errors, corrective action and work around alternatives, and technical support capabilities.
    • Ensures compliance with regulatory requirements and corporate policies and best practices.
    • Maintains and updates documentation for system configuration, change control, access control, and
      system logs, and support.
    • Understands a broad range of customer's requirements, expectations and operational imperatives for
      their mission success and translates those business drivers and needs into requirements and actions for
      continuous enrichment of the user's experience.
    • Mentors, consults, and otherwise supports the adoption of the application by various stakeholders by
      providing technical assistance, advice and support, training, and assisting in the proper, efficient and
      effective use of the application.
    • Leads, plans, and executes projects, small initiatives, internal to the application team.
    • Maintains current knowledge of vendor's plans and strategic directions for the application including patch
      releases, minor version releases, major version releases, end-of-life support, new capability
      enhancements, and upgrade support capabilities.
    • Follows industry trends, evaluate vendor products, and pursue technology innovation to ensure business
      services are cost competitive and aligned to industry best practices.
    • Leads, plans, and executes medium-size projects and/or cross-functional teams.
    • Incorporates vendor's planned changes, existing problems and known errors, corrective actions and
      work-around alternatives, and technical support capabilities into solutions and documentation for
      administrators and end users.
    • Analyzes and triages defects/issues, plans, and manages releases and migrations in different
      environments and institutes a plan to regularly perform upgrades and vulnerability remediation.
    • Leads, plans, and executes large projects involving cross-functional teams.
    • Manages high risk, high profile, and technically complex projects that may require cross-team
      collaboration.
    • Some business travel may be required.

    Knowledge, Skills & Abilities:
    • Identifies opportunities to apply AI for continuous improvement and innovation.
    • Acts with speed, personal accountability, energy, and determination to overcome adversity, maximize
      team productivity, and deliver effective business results.
    • Effective presentation, oral/written communication, and inter-personal skills including the ability to:
      anticipate, influence & adapt to a wide range of audiences; cultivate relationships and leverage
      organizational understanding to facilitate decision making and buy-in.
    • Possesses proficient knowledge and application of Lean-Agile principles, practices, and mindset
      (including DevSecOps, Scrum, SAFe, Kanban, and SDLC), and mentors others in their understanding
      and application.
    • Expert, extensive understanding of SQL scripts and other scripting languages, such as Java and Python,
      and able to write complex queries and scripts with batch automation and automation tools.
    • In-depth knowledge of development languages, platforms, and tools preferred.
    • In-depth knowledge on server architecture and understanding of virtualization technologies, storage
      systems, enterprise security practices, and replication technologies.
    • Proven experience developing solutions to extremely complex, cross-domain, problems requiring
      significant business acumen, technical knowledge, ingenuity, creativity, and innovation.
    • Advanced experience supporting critical application software (local, network installed and SaaS) to
      include medium to complex troubleshooting, research, ability to read and comprehend technical manuals,
      and maintain procedural documentation.
    • In-depth understanding of the Internet and its key configuration components (e.g. DNS, http, IP
      addressing, Subnetting), and different methods of file transfer (e.g., FTP, SFTP, FTPS, NDM).
    • Able to work independently on large and complex projects and initiatives using a subject matter expert level understanding of the Application Admin discipline.
    • Has ability to evaluate intangibles in the analysis of significant and unique initiatives, situations,
      alternatives, proposals, designs, architectures, risks, data, systems, and constructs.
    • Proven organizational skills including superior ability to lead initiatives and cross functional projects; a
      facility to handle multiple tasks and deliverables simultaneously; a track record of exercising independent
      judgment appropriately; and the ability to quickly understand and execute complex assignments when
      working on high profile outcomes with inherent risk.
    • Proven track record of being capable of working with significant uncertainty, resistance, barriers, issues,
      and challenges; converting uncertainty into quantifiable impact, risk, and mitigating actions.
    • Excellent ability to adapt to changing business needs and overcome obstacles.
    • Ability to mentor, guide, and coach junior application administrators.
    • Current application administrator or other related technical certification indicating a degree of appropriate
      foundational knowledge is strongly preferred.

    Salary Note
    This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
    Combined Salary Range
    USD $142,696.00 - USD $154,401.00 /Yr.
    Company Overview
    General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
    Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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