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General Dynamics Information Technology
General Dynamics Information Technology

76 Gdit Customer Service Jobs Hiring Near You

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

We are currently seeking a skilled IT Support Technician to join our dynamic IT team. Key ... Customer-focused with excellent communication and interpersonal skills. * Experience with remote ...

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General Dynamics Information Technology Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at General Dynamics Information Technology do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
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    Network Manager

    Network Manager

    General Dynamics Information Technology

    Montgomery, AL • Hybrid

    $128.04K - $173.23K/yr

    Full-time

    Retirement, PTO

    Posted 27 days ago

    General Dynamics Information Technology rating

    7.8

    Company rating: 7.8 out of 10

    Based on 61 frontline employees who took The Breakroom Quiz

    68th of 204 rated it services

    Job description

    REQ#: RQ219304Public Trust: Other Requisition Type: Pipeline Your Impact

    Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

    Job Description

    NETWORK MANAGER / NETWORK ADMINISTRATOR SR PRINCIPAL
    Advance how our customers operate while you advance your career. Join GDIT as a Network Administrator Sr Principal and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
    MEANINGFUL WORK AND PERSONAL IMPACT
    As a Network Administrator Sr Principal, the work youll do at GDIT will be impactful supporting government programs. You will play a crucial role in administering and improving government information systems.

    • Manage all facets of the customer's network and connections
    • Responsible for ensuring the network remains stable, secure, and meets the required performance standards
    • Report on network metrics, SLAs, and KPIs and ensure System Health Dashboard provides real-time statistics
    • Responsible for developing and maintaining all internal and external connections
    • Responsible for providing guidance on all CPMS artifacts related to the network
    • Provide suggested improvement to network performance, stability, security
    • Coordinates with ISSO on security matters


    WHAT YOULL NEED TO SUCCEED
    Bring your technology expertise and drive for innovation to GDIT. The Network Administrator Sr Principal must have:

    • Ten (10) years of experience with progressively more responsibility in support of networks and connections
    • Bachelors degree in computer science, information systems or similar field

    Additional Information:

    Work Arrangements: Hybrid, based in the Montgomery, AL area.

    Security: A background check will be required.

    Timeline: This is a contingent job posting. Work is not expected to begin until December 2026 or later.

    GDIT IS YOUR PLACE
    At GDIT, the mission is our purpose, and our people are at the center of everything we do.
    Growth: AI-powered career tool that identifies career steps and learning opportunities
    Support: An internal mobility team focused on helping you achieve your career goals
    Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
    Community: Award-winning culture of innovation and a military-friendly workplace
    OWN YOUR OPPORTUNITY
    Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

    Work Requirements
    Years of Experience

    10 + years of related experience

    * may vary based on technical training, certification(s), or degree

    Certification
    Travel Required

    Less than 10%

    Salary and Benefit Information

    The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
    View information about benefits and our total rewards program.

    About Our Work

    We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

    Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

    Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

    What General Dynamics Information Technology employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About General Dynamics Information Technology

    Sourced by ZipRecruiter

    GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    Falls Church, VA, US

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