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General Dynamics Information Technology
General Dynamics Information Technology

76 Gdit Customer Service Jobs Hiring Near You

GDIT

HPC Computational Scientist

Dayton, OH · Hybrid

$96.57K - $130.65K/yr

The team serves as a customer-facing presence for the DoW science and technology community ... Familiarity with commonly used HPC services (i.e. high performance file systems, modules for ...

GDIT

Program Security Representative (PSR) I

Mansfield, OH · On-site

$90.36K - $122.25K/yr

... the customer's Special Access Programs (SAPs). The position will provide "day-to-day" multi ... A global technology and professional services company that delivers consulting, technology and ...

GDIT

Security Specialist - Industrial (Mid)

Dayton, OH · On-site

$68.77K - $93.04K/yr

... customer. You will play a crucial role in providing industrial security oversight. * Ensure ... A global technology and professional services company that delivers consulting, technology and ...

L3HHCM20

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with ...

LBI Inc

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MANUFACTURING TECHNICIAN DOD

Groton, CT · On-site

$20 - $32/hr

Applied Physical Science, General Dynamics Information Technology and NIWC San Diego. visit www ... Some of our customers include the Office of Naval Research, Carderock Naval Surface Warfare Center ...

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General Dynamics Information Technology Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at General Dynamics Information Technology do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
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    Information Technology/Assurance (IT/IA) Specialist III

    Information Technology/Assurance (IT/IA) Specialist III

    GDIT

    Dayton, OH • On-site

    $108.80K - $147.20K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    This job post has expired today. Applications are no longer accepted.

    General Dynamics Information Technology rating

    7.8

    Company rating: 7.8 out of 10

    Based on 61 frontline employees who took The Breakroom Quiz

    68th of 204 rated it services

    Job description

    Type of Requisition:

    Regular

    Clearance Level Must Currently Possess:

    Top Secret/SCI

    Clearance Level Must Be Able to Obtain:

    Top Secret SCI + Polygraph

    Public Trust/Other Required:

    None

    Job Family:

    Cyber and IT Risk Management

    Job Qualifications:

    Skills:

    Information Security, Information Security Management, Information System Security

    Certifications:

    Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, Cisco Certified Network Associate (CCNA) Security - Cisco - Cisco, CompTIA Network + - SEC+ - SEC+, GICSP: Global Industrial Cyber Security Professional - Global Information Assurance Certification (GIAC), GSEC: GIAC Security Essentials Certification - Global Information Assurance Certification (GIAC) - Global Information Assurance Certification (GIAC)

    Experience:

    8 + years of related experience

    US Citizenship Required:

    Yes

    Job Description:

    GENERAL DYNAMICS
    Information Technology/Assurance (IT/IA) Specialist III

    General Dynamics is seeking an IT Information Assurance Specialist III and the Primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

    Performance shall include:

    • Establish complex operational software configuration controls and system interfaces for computer system(s) assigned

    • Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required

    • Analyze and troubleshoot system anomalies to ensure optimum equipment performance

    • Prepare system for operational use and support operational tests

    • Review, prepare, and update authorization packages

    • Notify customer when changes occur that might affect authorization accreditation

    • Conduct cybersecurity portion of the self-inspection's checklist

    • Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package

    • Identify any and all vulnerabilities and implement countermeasures

    • Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices

    • Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration

    • Provide External Information System(s) Client Support

    • Perform account creations, changes, & deletions on multiple authorization boundaries

    • Perform Help Desk & troubleshooting activities

    • Perform Hardware/Software System Configuration, upgrades and modifications

    • Perform system and network appliance patching activities

    • Provide Government-Issued Laptop Support

    • Assist in Media Control & Accountability activities

    • Perform COMSEC account/equipment management activities


    Experience:

    • 8+ years related experience

    • Prior performance in roles such as System or Network Administrator or Information Technology/Assurance Specialists

    • 2+ years SAP experience required


    Education:

    • Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years)


    Certifications:

    • IAT Level II or IAM Level II - within 6 months of hire (examples: Security+ CE, CCNA Security, etc.)


    Clearance Required to Start:

    • TS/SCI required

    • Must be able to Attain - TS/SCI with CI Polygraph

    Other Requirements

    • Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware
    • Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration
    • Must be able to regularly lift up to 50 lbs
    • Working knowledge and current relevant experience with PL2 systems; experience with PL3 & PL4 cross domain solutions is desired
    • Working knowledge of Risk Management Framework, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C & A


    #AirforceSAPOpportunities

    The likely salary range for this position is $108,800 - $147,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

    Scheduled Weekly Hours:

    40

    Travel Required:

    None

    Telecommuting Options:

    Onsite

    Work Location:

    USA OH Dayton

    Additional Work Locations:

    Total Rewards at GDIT:

    Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

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    Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

    What General Dynamics Information Technology employees say

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    Get the full story on Breakroom

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    About General Dynamics Information Technology

    Sourced by ZipRecruiter

    GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    Falls Church, VA, US

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