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General Dynamics Information Technology
General Dynamics Information Technology

74 Gdit Customer Service Jobs Hiring Near You

LBI Inc

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MANUFACTURING-DESIGN ENGINEER

Center Groton, CT · On-site

$75K - $110K/yr

Applied Physical Science, General Dynamics Information Technology and NIWC San Diego. www.lbicorp ... Provide customer service and engineering sales support Skills/Requirements, etc. * Project ...

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores. * Assists ...

King County

IT Customer Success Manager

Seattle, WA · On-site

$160K - $203K/yr

Career Service (Exec) Job Number: 2026-27814 Department: KCIT - Information Technology Division ... King County Department of Information Technology (KCIT) is seeking IT Customer Success Managers to ...

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General Dynamics Information Technology Jobs Information

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at General Dynamics Information Technology spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Is a General Dynamics Information Technology job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

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    IT Customer Service Technician

    Agile Defense

    Redstone Arsenal, AL • On-site

    Other

    Posted 21 days ago

    Job description

    About Agile Defense
    At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
    Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
    Requisition #: 1772
    Job Title: IT Customer Service Technician
    Location: On-Site, Redstone Arsenal, AL
    Clearance Level: Secret, Must Have Clearance to Start
    Required Certification(s): Must be IAT Level I (A+ce, Net+ce; Security+ce preferred) certified
    Job Description
    JOB DUTIES AND RESPONSIBILITIES
    • End user support, ticket response, resolution, and escalation for apps/SP.
    • Respond to inquiries from computer users and assist in resolving IT problems. Diagnose computer hardware and software issues.
    • Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
    • Diagnose the nature of the problem and walk the customer through the problem-solving steps.
    • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
    • Be proficient in the software and hardware used by the government. Be able to readily provide guidance and resolve issues.
    • Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
    • Operate and provide technical assistance on computer equipment, including desktops, laptops,
      portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.
    • Operate and assist with Video Teleconferencing (VTC) and meeting equipment
    • Other duties as assigned to support overall IT operations and team goals in support of the mission

    Education and Background
    • High School Diploma / GED.

    Years of Experience
    Required Skills
    • Must have an active Secret clearance
    • Must be able to obtain Security+ certification within 6 months of start
    • Must have at least 2 years of experience in IT or Technical Customer Service

    Preferred Skills
    • IAT Level I (A+ce, Net+ce; Security+ce preferred) certified
    • Experience with Active Directory, Windows 11, Beyond Trust, technical understanding of MS Office
    • Experience with SCCM (Systems Center Configuration Manager)
    • Experience with VPN (Virtual Private Network) and VTC (Video Teleconference)
    • Experience with Windows11 tool, RDP (Remote Desktop Protocol)
    • Experience troubleshooting laptops, printers, and cell phones.
    • Some IT experience, preferably DoD/W
    • Excellent Customer Service skills.
    • Professional demeanor and appearance.
    • Good communication skills.
    • Must be able to work with a diverse and dynamic team.
    • Time management
    • Flexibility with time and availability to support the mission
    • Other duties as assigned to support the mission

    Working Conditions
    Environmental Conditions
    • 100% Onsite Support Required. Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

    Typical Physical Requirements
    • Ability to remain in a stationary position (sitting/standing) for extended periods, up to [4] hours
    • Ability to operate a computer and other office equipment, including frequent use of hands for typing
    • Ability to communicate effectively in person, by phone, and in writing
    • Occasionally move about the office to access files, equipment, or attend meetings
    • Visual acuity sufficient to read printed and electronic documents, and to view a computer screen for extended periods.

    Our Core Values
    Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
    What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
    • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
    • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
    • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
    • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
    • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
    • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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