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General Dynamics Information Technology
General Dynamics Information Technology

81 Gdit Customer Service Jobs Hiring Near You

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor ...

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General Dynamics Information Technology Jobs Information

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and June 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at General Dynamics Information Technology spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Is a General Dynamics Information Technology job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.
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    Technology Support Tech III - IT Customer Service and Support

    Gwinnett County Public Schools

    Suwanee, GA • On-site

    $49K - $79K/yr

    Full-time

    Re-posted 21 days ago

    Gwinnett County Public Schools rating

    7.3

    Company rating: 7.3 out of 10

    Based on 26 frontline employees who took The Breakroom Quiz

    219th of 628 rated elementary and secondary schools

    Job description

    Position Type:
    Professional/Technical/Technology Support Tech III
    Date Posted:
    7/1/2026
    Location:
    Instructional Support Center
    Date Available:
    07/01/2026Job Code:Technology Support Tech III - 050047Standard Hours:40Department:IT Customer Service & Support - 282219Empl Class:NA
    Minimum Salary:$49,435.00/Annually
    Maximum Salary:$79,283.00/Annually
    Scheduled Days:245
    Target Openings:10
    License and Certification Qualifications:
    • Valid Georgia driver's license Required
    • Industry standard certifications related to desktop/laptop (OS, HW, SW) and user administration within a Microsoft Active Directory environment Preferred

    Education Qualifications:
    • H.S. Diploma or General Education Degree or equivalent Required
    • Bachelor's Degree in related field Preferred

    Experience Qualifications:
    • 5 years of experience troubleshooting, supporting, and administering within a LAN/WAN environment including Microsoft Windows environment, PC/laptop/server hardware, and other related technology and AV peripherals Required
    • Experience with anti-virus, fast ethernet, wireless connectivity, data backup and restoration, AV support, and network printing technologies Preferred
    • In lieu of five years of experience, one year of experience with bachelor's degree in related field or two years of experience with CompTIA A+ certification and CompTIA Network+ Certification Required

    Skills Qualifications:
    • Strong ability to communicate and interact with internal staff and technology end users in a K-12 environment
    • Ability to instruct others in the proper use of technology
    • Strong time management skills
    • Excellent decision making skills
    • Ability to diagnose and resolve problems related to various technologies instructional and administrative
    • Personal characteristics and professional competencies to work independently
    • Ability to reason logically using human factor analysis
    • Ability to work closely with local school and school district personnel to provide excellent customer service and support
    • Ability to properly document with detail technology related occurrences via standard trouble ticketing tool or reporting application
    • Ability to act as a representative of Gwinnett County Public Schools

    Primary Responsibilities:
    Provide on-site support to either a single school or multiple schools on a daily basis while maintaining and supporting break/fix technology related issues in a timely manner as applicable to computers and other related technology and AV peripherals in local school(s) assigned via district approved ticketing system, assist with the implementation of technology at local schools, and support the administrative and local school instructional programs through technical support and troubleshooting while adhering to district policies, procedures, and guidelines.
    • Offer technical support to local school based technology users.
      • Provide level 1 on-site setup, configuration, repair, and support for hardware, software, basic networking services, peripheral devices, AV, presentation and broadcast equipment and other local school technology initiatives.
      • Respond to incident reports as received from staff in a timely and professional manner.
      • Utilize and maintain proficiency with current incident tracking system to manage and prioritize technology service.
      • Isolate LAN/WAN connectivity issues and escalate as necessary.
      • Perform and maintain any technology inventory driven by the district or state related to local school technology equipment using district provided resources.
      • Maintain familiarity with various hardware and software applications available to users.
      • Assist in providing on-site technical assistance and individual training/knowledge transfer to users.
      • Initiate problem escalation after effectively performing level 1 technology repair and work in a collaborative manner with division personnel (level 2 and or authorized vendors who are assisting in troubleshooting the problem).
    • Maintain district technical standards.
      • Drive the delivery of high quality, well-received, effective, and efficient service and support.
    • Collaborate with local school administration and the technology team on the planning, purchase, and deployment of local school technology initiatives.
      • Assist the local technology team in the evaluation of technology initiatives related to classroom instruction and student learning from approved technology solutions.
      • Serve on school technology committees to help develop long-range technology plans that fit the district's direction and plan as applicable.
    • Serve as an extended team member to the Technology and Innovation (T&I) Division in local schools.
      • Document, submit, and appropriately update all problems and requests via district incident management tool and escalate when necessary.
      • Participate in system-wide technology initiatives, projects, and district approved pilots and provide necessary technical feedback for proper pilot evaluation.
      • Serve on system-wide technology committee to help develop long-range technology plans and/or procedural standards as requested.
      • Participate in informational sessions and training pertaining to innovations in technology.
      • Adhere to all policies, procedures, and guidelines.
      • Maintain and update the Legacy Document for Enterprise Support Services Department for consistency of practice.
    • Assist in the planning and delivery staff development and training in the use of technology as required.
      • Collaborate and assist the local school technology team in planning and delivering staff development and training in the use of technology.
      • Assist in facilitating workshops, seminars, and training sessions with school staff to increase knowledge of hardware, software, networking, telecommunications, and peripheral devices for successful implementation into instructional process as needed.
      • Assist the local technology team in selecting technology training courses.
      • Assist in communication with school personnel to facilitate implementation of instructional technology initiatives and related school instructional goals.
    • Ensure all devices used for online testing are ready anytime online testing is being administered.
      • Collaborate with the local school's Testing Coordinator on a regular basis to be aware of future online testing dates, time and resources needed.
      • Build a strategy and workflow so that all testing equipment is ready to for use on the day testing is being administered.
      • Move computers as needed to build temporary testing labs.
      • Ensure all testing devices that are used for testing are in good working order before testing starts. This would include, but not limited to, computers, laptops, Chromebooks, printers and document scanners.
      • Follow the published SOPs as well as any supplemental instructions provided for setting up computers for testing.
      • When testing is complete, return computers to their normal working mode and previous location in a timely manner so the devices can be used for instructional purposes.

    Physical Demands:
    While performing the duties of this job, the employee is required to stand, walk, negotiate stairs, climb ladders, reach with hands and arms, talk, and hear, manipulate tools and small items with hands, and lift and transport up to 50 pounds over short distances. The employee is required to operate a motor vehicle in performance of duties. Specific vision abilities required by this job include close vision, distance vision, and color vision. The employee may be subjected to a wide range of ambient temperature and humidity conditions while working on equipment under varying conditions including overhead work and work in confined spaces. Potential hazards of this position include working with electricity, working with heat and noise producing machinery and equipment, working on elevated equipment using ladders or other lifting devices, and use of chemicals and solvents. Reasonable accommodations will be made for individuals with specific disabilities.

    What Gwinnett County Public Schools employees say

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