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General Dynamics Information Technology
General Dynamics Information Technology

76 Gdit Customer Service Jobs Hiring Near You

DSN Group, Inc.

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IT Support Specialist

Chicago, IL · On-site

$47.50K - $55K/yr

Previous experience in IT, customer service, or other related fields * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor ...

EoS Fitness

IT Analyst

Salt Lake City, UT · On-site

At least 4 years of experience in IT, Customer Service, or a relevant and translatable field * Must have the ability to travel up to 70% within the region to support/troubleshoot at gyms * Relevant ...

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General Dynamics Information Technology Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at General Dynamics Information Technology do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
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    IT Customer Support Specialist

    IT Customer Support Specialist

    vTech Solution

    Columbia, SC • On-site

    Contractor

    Posted 8 days ago

    Job description

    Position: IT Customer Support Specialist III
    Location: Columbia, South Carolina
    Duration: 12 Months (with possible extension)
    Interview: Virtual and In-person

    Summary:
    We are seeking an experienced IT Customer Support Specialist to provide technical assistance to departmental personnel for the setup, installation, maintenance, and support of desktops, laptops, tablets, printers, scanners, and related devices. The specialist will assist with the deployment and management of endpoints using Microsoft Endpoint Configuration Manager (MECM), ensuring devices are properly configured, checked in, and compliant with IT standards.

    This role requires working onsite 40 hours per week, Monday to Friday (8 AM – 5 PM). Physical requirements include lifting up to 50 pounds occasionally and 20 pounds frequently.

    Responsibilities:

    Daily Responsibilities:

    • Build and configure desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
    • Ensure BitLocker encryption keys are stored in Active Directory and Intune.
    • Verify that the MECM Client is installed on all devices.
    • Ensure devices stay connected to the network for a minimum of 2.5 hours after build completion.
    • Install required software on all devices and ensure proper asset documentation using the Asset Management system.
    • Troubleshoot and resolve hardware/software issues reported by end-users, logging issues in the Help Desk ticketing system.
    • Perform routine maintenance, repair, and contact vendor support as needed.
    • Assist with the removal and disposal of obsolete equipment, including salvaging reusable parts.

    Monthly Responsibilities:

    • Ensure all backup tablets are connected to the network for Patch Tuesday updates.
    • Power on and connect devices for updates as required.
    • Manage iPads by ensuring they are powered on and connected for the same duration.

    Required Skills:

    • 4+ years of experience in desktop and networked systems support, with expertise in desktops, laptops, tablets, printers, and scanners.
    • 4+ years of experience in computer deployment, operation, and repair.
    • 4+ years of experience with hardware and software installation.
    • 4+ years of experience with Microsoft Endpoint Configuration Manager.

    Preferred Skills:

    • Experience working with a Help Desk ticketing system.
    • Familiarity with the network.
    • Experience with Active Directory or Intune.

    Required Education/Certifications:

    • High School Diploma.
    • Associate's or Bachelor’s degree in a related field is preferred but may be substituted with equivalent work experience.

    Interview Process:

    • 1st round: Video interview.
    • A second, onsite interview may be requested.

    This is an onsite contract position with the possibility of extension, requiring physical presence for 40 hours/week.


    vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

    vTech Solution offers services such as:

    • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
    • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
    • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
    • Professional Services: Providing expertise for mission-critical programs.
    • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
    vTech Solution logo

    About vTech Solution

    Sourced by ZipRecruiter

    vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

    Industry

    It services

    Company size

    51 - 200 Employees

    Headquarters location

    Washington, DC, US

    Year founded

    2006

    Social media

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