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General Dynamics Information Technology
General Dynamics Information Technology

76 Gdit Customer Service Jobs Hiring Near You

CFS

IT Support Specialist

Akron, OH

$60K - $65K/yr

We are currently seeking a skilled IT Support Technician to join our dynamic IT team. Key ... Customer-focused with excellent communication and interpersonal skills. * Experience with remote ...

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General Dynamics Information Technology Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at General Dynamics Information Technology get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.

Does General Dynamics Information Technology pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
39% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

At General Dynamics Information Technology, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
47% of people say they have to use vacation days when they’re out sick.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from General Dynamics Information Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at General Dynamics Information Technology?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 35% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at General Dynamics Information Technology worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do General Dynamics Information Technology workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for General Dynamics Information Technology workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at General Dynamics Information Technology?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.

Do General Dynamics Information Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at General Dynamics Information Technology do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at General Dynamics Information Technology?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at General Dynamics Information Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at General Dynamics Information Technology feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people at General Dynamics Information Technology get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at General Dynamics Information Technology?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at General Dynamics Information Technology enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at General Dynamics Information Technology recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at General Dynamics Information Technology?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at General Dynamics Information Technology?

Only some people are given support to advance their career here.
In the last year, 52% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think General Dynamics Information Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how General Dynamics Information Technology is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.
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    Help Desk Technician Mid-level - Active Top Secret Required

    Help Desk Technician Mid-level - Active Top Secret Required

    General Dynamics Information Technology

    Washington, DC

    $35.04 - $47.40/hr

    Full-time

    Posted 13 days ago

    General Dynamics Information Technology rating

    7.8

    Company rating: 7.8 out of 10

    Based on 61 frontline employees who took The Breakroom Quiz

    68th of 204 rated it services

    Job description

    REQ#: RQ214971Public Trust: None Requisition Type: Regular Your Impact

    Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

    Job Description

    GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nations capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

    Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

    At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

    HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

    • Providing a high level of technical support and service to our onsite and remote customers.

    • Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.

    • Delivering excellent customer service via phone, chat, email, tickets and deskside support.

    • Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.

    • Troubleshooting and resolving issues with both Microsoft Windows and MacOS.

    • Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.

    • Supporting Microsoft Office 365 and Active Directory products.

    • Documenting and tracking customer incidents and requests via ticketing management system.

    • Following resolution process and efficiently escalating tickets to appropriate teams when applicable.

    • Isolating and resolving issues with individual workstations.

    • Serving as subject matter expert to answer questions about hardware and software related issues.

    • Using advanced skills to set up shared drives, map network drives, install and update software, etc.

    WHAT YOULL NEED TO SUCCEED:

    • Required Experience: Associates' Degree in IT related discipline and a minimum of 5 years of related experience.

    • Required Technical Skills: Technical support, networking, application support, problem solving.

    • Required Certifications: CompTIA Security+ required within 6 months of start date

    • Security Clearance Level: Active Top Secret with SCI Eligibility

    • Required Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.

    • Location: On Customer Site, Washington, District of Columbia

    Work Requirements
    Years of Experience

    3 + years of related experience

    * may vary based on technical training, certification(s), or degree

    Certification
    Travel Required

    10-25%

    Citizenship

    U.S. Citizenship Required

    Salary and Benefit Information

    The likely hourly rate for this position is between $35.04 - $47.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
    View information about benefits and our total rewards program.

    About Our Work

    We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

    Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

    Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

    What General Dynamics Information Technology employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About General Dynamics Information Technology

    Sourced by ZipRecruiter

    GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    Falls Church, VA, US

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