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Forward Air

85 Forward Air Operations Agent Jobs Hiring Near You

Forward Air Corporation

Dispatcher - Intermodal

Obetz, OH · On-site

$50K - $60K/yr

Serve as the primary operational decision-maker and point of contact for assigned Independent Contractors * Monitor containers to prevent demurrage and storage fees * Providing detailed instruction ...

Forward Air Corporation

Forklift Operator

Groveport, OH · On-site

$24/hr

As certified forklift operators within the operation, they provide safe, accurate, and efficient loading, unloading, movement, and documentation of cargo/freight within a multimodal transportation ...

Forward Air

Operations Agent

Des Plaines, IL · On-site

$65K - $70K/yr

... Relations Specialist / Operations Agent provides advanced customer service, operational ... Review, validate, and approve shipping documentation including air waybills (AWBs), bills of lading ...

lynden

Operations Agent

Carson, CA · On-site

$28 - $32/hr

Benefits you can look forward to: Discretionary Bonus Program - Additional bonuses paid out ... Minimum of three years of freight forwarding, air freight, or domestic operations experience.

lynden

Operations Agent

Carson, CA · On-site

$28 - $32/hr

Benefits you can look forward to: Discretionary Bonus Program - Additional bonuses paid out ... Minimum of three years of freight forwarding, air freight, or domestic operations experience.

Lynden Incorporated

Operations Agent

Carson, CA · On-site

$28 - $32/hr

Benefits you can look forward to: Discretionary Bonus Program - Additional bonuses paid out ... Minimum of three years of freight forwarding, air freight, or domestic operations experience.

Forward Air

Operations Dock Supervisor

Compton, CA · On-site

$75K - $85K/yr

Saturday through Wednesday, 3:00 AM - 1:00 PM Compensation: $75,000 - $85,000 annually Forward Air is seeking a capable and career-oriented Operations Dock Supervisor to lead our fast-paced shipping ...

Forward Air

Operations Dock Supervisor

Compton, CA · On-site

$75K - $85K/yr

Saturday through Wednesday, 3:00 AM - 1:00 PM Compensation: $75,000 - $85,000 annually Forward Air is seeking a capable and career-oriented Operations Dock Supervisor to lead our fast-paced shipping ...

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Forward Air Jobs Information

What is it like to work at Forward Air?

Forward Air is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment. As a leading provider of time-definite ground transportation and related logistics services, Forward Air operates a network of terminals and hubs, employing a diverse team of professionals in various roles, including drivers, mechanics, and customer service representatives. Working at Forward Air may appeal to individuals seeking a stable career with opportunities for advancement, competitive compensation, and a sense of contributing to the efficient movement of goods across the country.

What makes Forward Air an attractive place to work?

Forward Air is a leading provider of time-definite ground transportation and logistics services, known for its commitment to reliability and customer satisfaction in the transportation and logistics industry.

The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.

Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.

What other companies are hiring for Operations Agent jobs?

What are the most popular jobs at Forward Air?

What are the most popular categories at Forward Air?

Infographic showing various Operations Agent job openings at Forward Air in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Forward Air

Groveport, OH

$21.50/hr

Full-time

Posted 7 days ago

Job description

Pay Rate: $21.50 per hour

Schedule: Mon - Fri 8am - 5pm

The Customer Service Representative  provides front-line support to customers, internal sales representatives, and operations staff via phone, email, and chat. They focus on standard inquiries related to company services, shipment status, and basic issue resolution. They ensure each interaction is handled with courtesy, professionalism, and accuracy while adhering to established scripts and processes. This position is a career-launching opportunity, focused on rapid skills development, and is well-suited for someone with foundational customer service experience who is eager to learn, grow, and build expertise in the transportation and logistics industry. 

Responsibilities

  • Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests.
  • Document all customer interactions thoroughly, accurately, and efficiently in internal systems.
  • Process basic shipment change requests and follow up to confirm completion within established guidelines.
  • Review shipment tracking history and clearly communicate shipment status, delays, or next steps to customers.
  • Monitor shared email inboxes and respond to requests in a timely, professional manner.
  • Navigate multiple platforms, browsers, and applications during customer interactions while maintaining accuracy and focus.
  • Follow established scripts, workflows, and standard operating procedures (SOPs) to ensure consistency and compliance.
  • Proactively identify when an issue should be escalated to a more senior team member or leadership.
  • Participate in team meetings, training sessions, and coaching to continuously improve skills and performance.
  • Build positive working relationships with internal teams, including sales, operations, and station staff.
  • Regular and dependable attendance is required to meet business and customer needs.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High school diploma or GED equivalent required.
  • At least one year of customer service experience, preferably in a call center, office, or fast-paced customer-facing environment.
  • Solid computer proficiency, with the ability to learn and navigate multiple systems, platforms, and web browsers; ability to type 35+ wpm with strong accuracy to document customer interactions quickly.
  • Strong customer service orientation with clear verbal and written communication skills and a professional telephone manner.
  • Demonstrated ability to multitask, manage a steady workload, and remain calm and effective under pressure.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

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