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Forward Air

Customs Brokerage Coordinator

Groveport, OH · On-site

$21 - $25/hr

They support customs brokerage activities for ground, air, ocean, and rail shipments, helping ... Collaborate with cross‑functional logistics teams to ensure seamless freight movement and ...

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What is it like to work at Forward Air?

Forward Air is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment. As a leading provider of time-definite ground transportation and related logistics services, Forward Air operates a network of terminals and hubs, employing a diverse team of professionals in various roles, including drivers, mechanics, and customer service representatives. Working at Forward Air may appeal to individuals seeking a stable career with opportunities for advancement, competitive compensation, and a sense of contributing to the efficient movement of goods across the country.

What makes Forward Air an attractive place to work?

Forward Air is a leading provider of time-definite ground transportation and logistics services, known for its commitment to reliability and customer satisfaction in the transportation and logistics industry.

The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.

Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.

What are the most popular job types at Forward Air?

    What are the most popular jobs at Forward Air?

    What are the most popular categories at Forward Air?

    Infographic showing various Logistics job openings at Forward Air in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% Physical job distribution.

    Customs Brokerage Coordinator

    Forward Air

    Groveport, OH • On-site

    $21 - $25/hr

    Full-time

    Re-posted 2 days ago

    Job description

    Pay Rate: $21-$25 per hour

    Schedule: Mon-Friday 9:00am-6:00pm

    The Customs Brokerage Compliance Coordinator plays a critical role in ensuring the compliant, timely, and accurate movement of multimodal bonded freight within our terminal network. They support customs brokerage activities for ground, air, ocean, and rail shipments, helping customers navigate complex regulatory requirements while maintaining operational excellence. They work closely with internal teams, carriers, customs officials, and clients to ensure all documentation is properly managed and that shipments meet customs requirements efficiently. 

    Responsibilities

    • Process Transportation Entries (in-bonds) per internal handling SOPs.
    • Review and verify required import/export documentation for accuracy and regulatory compliance.
    • Communicate with customers, carriers, customs agencies, and internal teams to resolve shipment issues and maintain end‑to‑end visibility.
    • Track and monitor shipments to ensure timely customs clearance and delivery.
    • Ability to understand and maintain up‑to‑date knowledge of customs regulations, trade laws, and applicable government agency requirements with training. 
    • Accurately update internal systems with shipment, billing, and compliance information.
    • Investigate and troubleshoot customs delays or holds; escalate as appropriate.
    • Support audit processes by maintaining organized, compliant documentation and records.
    • Identify process improvement opportunities that strengthen compliance and operational efficiency.
    • Assist with customer inquiries related to brokerage, compliance, and shipment status.
    • Collaborate with cross‑functional logistics teams to ensure seamless freight movement and handoffs.
    • Uphold service-level standards, accuracy metrics, and performance expectations.
    • All other duties as assigned to meet evolving business needs.

    Qualifications

    • Education: High school diploma or GED required
    • Experience: 2+ years of experience in logistics, trucking, customs brokerage or a related field preferred but not required. 
    • Excellent communication, problem‑solving, and organizational skills.
    • Ability to work accurately under time constraints in a dynamic, fast‑paced environment.
    • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
    • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
    • Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting). 

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