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Forward Air

85 Forward Air Operations Agent Jobs Hiring Near You

Forward Air

Operations Agent

Des Plaines, IL

$65K - $70K/yr

... Relations Specialist / Operations Agent provides advanced customer service, operational ... Review, validate, and approve shipping documentation including air waybills (AWBs), bills of lading ...

lynden

Operations Agent

Carson, CA · On-site

$28 - $32/hr

Benefits you can look forward to: Discretionary Bonus Program - Additional bonuses paid out ... Minimum of three years of freight forwarding, air freight, or domestic operations experience.

lynden

Operations Agent

Carson, CA

$28 - $32/hr

Benefits you can look forward to: Discretionary Bonus Program - Additional bonuses paid out ... Minimum of three years of freight forwarding, air freight, or domestic operations experience.

Lynden Incorporated

Operations Agent

Carson, CA · On-site

$28 - $32/hr

Benefits you can look forward to: Discretionary Bonus Program - Additional bonuses paid out ... Minimum of three years of freight forwarding, air freight, or domestic operations experience.

Forward Air

Operations Dock Supervisor

Compton, CA

$75K - $85K/yr

Saturday through Wednesday, 3:00 AM - 1:00 PM Compensation: $75,000 - $85,000 annually Forward Air is seeking a capable and career-oriented Operations Dock Supervisor to lead our fast-paced shipping ...

Forward Air

Operations Dock Supervisor

Compton, CA · On-site

$75K - $85K/yr

Saturday through Wednesday, 3:00 AM - 1:00 PM Compensation: $75,000 - $85,000 annually Forward Air is seeking a capable and career-oriented Operations Dock Supervisor to lead our fast-paced shipping ...

Intercruises Port Operations USA Inc.

Join our team as a Port Operations Agent where you are expected to independently oversee agency ... Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested ...

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Forward Air Jobs Information

What is it like to work at Forward Air?

Forward Air is a company that values teamwork, safety, and customer satisfaction, fostering a collaborative and supportive work environment. As a leading provider of time-definite ground transportation and related logistics services, Forward Air operates a network of terminals and hubs, employing a diverse team of professionals in various roles, including drivers, mechanics, and customer service representatives. Working at Forward Air may appeal to individuals seeking a stable career with opportunities for advancement, competitive compensation, and a sense of contributing to the efficient movement of goods across the country.

What makes Forward Air an attractive place to work?

Forward Air is a leading provider of time-definite ground transportation and logistics services, known for its commitment to reliability and customer satisfaction in the transportation and logistics industry.

The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for employees to contribute to the growth and success of the organization through various roles and responsibilities.

Joining Forward Air can provide individuals with a chance to be part of a forward-thinking organization that prioritizes employee growth, offers competitive benefits, and fosters a culture of collaboration and mutual respect, making it an attractive place to build a career.

What other companies are hiring for Operations Agent jobs?

What are the most popular jobs at Forward Air?

What are the most popular categories at Forward Air?

Infographic showing various Operations Agent job openings at Forward Air in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.

Air Operations Agent II

AIT Worldwide Logistics, Inc.

Eagan, MN • On-site

$25.20 - $35.60/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

AIT Worldwide Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

244th of 364 rated logistics

Job description

Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Air Operations Agent II is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA of international transportation based upon customer requests.
Responsibilities
  • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
  • Prepare profitable quotations accurately.
  • Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
  • Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
  • Track and communicate all delays, damages, problems, and work to resolve customer issues.
  • Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
  • Coordinate recovery/delivery schedules with various cartage agents and international partners.
  • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
  • Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  • Ensure all shipments are properly billed within company guidelines and timelines.
  • Other duties and responsibilities will be assigned as business demands deem necessary.
  • The wage range for this position is $25.20-$35.60 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications
  • A team player who works well with others - being respectful to our teammates is a Core Value
  • A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:
  • High school diploma or equivalent
  • 2-4 Years Freight Forwarding experience preferred
  • Dangerous Goods Certification preferred
  • Certified CargoWise Specialist CCO required
  • Advanced Knowledge of CargoWise
  • Advanced math & geography skills.
  • Identify and resolves problems.
  • Strong organizational and time management skills.
  • Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
  • Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
  • Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
  • Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
  • Basic to intermediate experience using MS Office
  • Applies acquired job skills and company policies and procedures to complete assigned tasks.
  • Ability to read, comprehend and write routine correspondence.
  • Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings.

What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

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