ZipRecruiter

Log In

Flexjet
Flexjet

60 Flexjet Customer Service Jobs Hiring Near You

Flexjet

Owner Concierge

Cleveland, OH

$15 - $19.50/hr

Flexjet is seeking a highly polished and service-focused professional to join our Owner Services ... Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM ...

Flexjet

Events Manager

Cleveland, OH · On-site

... service, and brand consistency expected of Flexjet and its portfolio brands. Working cross ... customer philanthropic fundraising galas * Oversee all event logistics, including venue ...

Flexjet

Hotel Logistics Coordinator

Cleveland, OH · On-site

$19 - $25.25/hr

Flexjet is currently seeking a Hotel Logistics Coordinator to join our Logistics team. The Hotel ... previous customer service experience; equivalent combination of education and/or experience ...

Flexjet

Front Desk Coordinator

Cleveland, OH

$15.75 - $20.25/hr

A.) or equivalent from two-year college or technical school; 1-2 years of customer service ... Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest ...

Flexjet

Maintenance Controller

Cleveland, OH

... internal and external customers working on assigned fleet. Flexjet offers industry leading ... Create return to service estimates for AOG aircraft * Establish work order estimates and ...

Flexjet

Maintenance Controller

Cleveland, OH · On-site

... internal and external customers working on assigned fleet. Flexjet offers industry leading ... Create return to service estimates for AOG aircraft * Establish work order estimates and ...

Flexjet

Domestic Flight Planner

Cleveland, OH · On-site

$66.50K - $79.10K/yr

The Domestic Flight Planner ensures the safe, legal, and efficient coordination of all Flexjet ... Deliver exceptional service to internal and external customers. * Ability and willingness to work ...

Flexjet

In-Flight Catering Coordinator

Cleveland, OH

$14.50 - $17.50/hr

... customer and catering services transaction demands in a fast-paced environment. * Strong interpersonal, verbal/written, and presentation skills are necessary. * Flexjet is a 365/24/7 operation and ...

Flexjet

In-Flight Catering Coordinator

Cleveland, OH · On-site

$14.50 - $17.50/hr

... customer and catering services transaction demands in a fast-paced environment. * Strong interpersonal, verbal/written, and presentation skills are necessary. * Flexjet is a 365/24/7 operation and ...

Flexjet

Client Services Associate

Cleveland, OH

... Flexjet aircraft Owners with the finest experience in premium private jet travel. The Client Services Associate will work two-fold with external customers and internal colleagues to provide ...

Flexjet

Power Platform Architect

Quincy, MA · On-site

Position Summary Flexjet is currently seeking a Microsoft Power Platform Architect who will be ... Champion a customer-centric approach to service delivery, ensuring timely resolution of user issues ...

Flexjet

Domestic Flight Planner

Cleveland, OH

$66.40K - $79K/yr

The Domestic Flight Planner ensures the safe, legal, and efficient coordination of all Flexjet ... Deliver exceptional service to internal and external customers. * Ability and willingness to work ...

previous pagenext page

Showing results 21-40

All JobsFlexjet Customer Service Jobs

Flexjet Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at Flexjet get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Flexjet pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and January 2026.

At Flexjet, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Flexjet affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Flexjet?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between May 2025 and March 2026.

Do workers at Flexjet worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Flexjet workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it for Flexjet workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at Flexjet?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Flexjet managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Flexjet do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
93% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Flexjet?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Flexjet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Flexjet get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Flexjet?

Some people feel stressed out here.
59% of people say they often feel stressed out at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Flexjet enjoy their jobs?

Most people enjoy their job.
95% of people report they enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Flexjet recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Flexjet?

Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Flexjet?

Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Flexjet’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Flexjet is doing?

Most people feel well informed about how the company is doing.
89% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and March 2026.
What are the most popular jobs at Flexjet?
What are the most popular categories at Flexjet?
Infographic showing various Customer Service job openings at Flexjet in the United States as of May 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Part Time, and 1% Nights. Highlights an 100% Physical job distribution.
Owner Concierge

Owner Concierge

Flexjet

Cleveland, OH

$15 - $19.50/hr

Other

Posted yesterday

Flexjet rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

11th of 52 rated aviation services

Job description

Flexjet is seeking a highly polished and service-focused professional to join our Owner Services team as an Owner Concierge. As the primary point of contact for a portfolio of Flexjet Owners, this role is responsible for delivering a seamless, white-glove experience from booking through post-trip follow-up. From complex trip coordination to personalized service touches, the Owner Concierge ensures each journey reflects the excellence and attention to detail that defines the Flexjet brand.

This role requires a sophisticated understanding of luxury service, exceptional attention to detail, and the ability to anticipate and fulfill the unique needs of our high-net-worth clientele. As Flexjet continues to evolve as a full lifestyle brand, our Owner Concierge plays a critical role in curating elevated, seamless journeys in the air and beyond.

DUTIES & RESPONSIBILITIES
  • Serve as the dedicated point of contact for Flexjet Owners, providing personalized, concierge-level service throughout their journey.
  • Oversee end-to-end trip coordination, including itinerary planning, real-time updates, and day-of execution, ensuring every detail aligns with Owner preferences.
  • Manage and resolve last-minute changes, delays, and service disruptions with discretion, urgency, and professionalism.
  • Maintain detailed and up-to-date Owner profiles, ensuring all preferences, service history, and special considerations are meticulously documented.
  • Deliver proactive, high-touch communication and real-time updates to instill confidence and peace of mind.
  • Conduct pre-trip quality assurance checks to uphold Flexjets white-glove standards.
  • Collaborate with Sales, Operations, and Flight Control teams to ensure seamless service delivery and cohesive Owner experience.
  • Lead the Owner journey from initial booking through billing, including both domestic and international travel, with a commitment to excellence at every stage.
  • Act as the internal expert on assigned Owners, serving as the primary resource for preferences, travel patterns, and service nuances.
  • Review and approve catering and special requests, curating onboard experiences that exceed expectations.
  • Deliver intentional surprise-and-delight moments that elevate the Owner experience and reflect Flexjets luxury service ethos.
  • Partner with Sales leadership on tours, retention strategies, and relationship management for high-value clients.
  • Perform additional duties and responsibilities as assigned in support of Flexjets mission of service excellence.

REQUIRED SKILLS & ATTRIBUTES

  • Impeccable communication skills with a polished, service-forward approach.
  • Strong attention to detail, with the ability to anticipate needs and multitask in a fast-paced, high-touch environment.
  • Composed, solutions-driven, and professional under pressure.
  • Prior experience serving VIP or high-net-worth clients within luxury travel, hospitality, or private aviation.
  • Highly collaborative and adaptable, with a team-first mindset.
EDUCATION & EXPERIENCE
  • Associates degree (A.A.) or equivalent experience in luxury hospitality, aviation, or high-end client services required, advanced education or certifications in business or service management a plus.
  • 2-4 years of experience in private aviation, luxury hospitality, or concierge-level client service, with a strong focus on team management and operational excellence.
  • Proven track record of delivering personalized service and building trusted relationships with high-net-worth clients.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) with working knowledge of high-end CRM systems and client experience platforms.
SCHEDULE & POSITION EXPECTATIONS
  • Schedule: Full-time, front half or back half of the week at our Global Headquarters in Cleveland, OH.
  • Available to support the team during evenings, weekends, and holidays as needed
  • Flexibility required to support a 24/7/365 operation

What Flexjet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply