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Firstsource
Firstsource

63 Firstsource Customer Service Jobs Hiring Near You

Firstsource

Customer Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Customer Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Customer Service Representative

$14/hr

Job Overview FirstSource Healthcare has immediate full time Work from Home positions available as Customer Service Representative. As a Customer Service Support Agent, providing remote support to ...

Firstsource

Customer Service Representative

$14/hr

Job Overview FirstSource Healthcare has immediate full time Work from Home positions available as Customer Service Representative. As a Customer Service Support Agent, providing remote support to ...

Firstsource

Client Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Client Service Representative

$15/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Account Representative

East Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Account Representative

Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

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Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

What makes Firstsource an attractive place to work?

Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.

Is a Firstsource job good for students?

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
49% of people report they don’t enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various Customer Service job openings at Firstsource in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 75% Physical, and 25% Remote job distribution.
Customer Service Representative

Customer Service Representative

Firstsource

Remote

$15/hr

Full-time

Dental, Vision

Posted 10 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

20th of 72 rated call and contact centers

Job description

About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
Job Overview
  • An 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need)
  • Pay Rate: $15 per hour

Job Summary
Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.
Key Roles and Responsibilities
  • Call Center environment- Work From Home
  • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • Maintain awareness of the way performance and actions affect members.
  • Web camera visibility
  • Schedule Flexibility

Qualifications & Experience
  • 1 year Customer service experience
  • 6 months Healthcare experience
  • 1 year Call Center experience
  • Data entry experience
  • Must have a private workstation to perform your work
  • Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)

Must Haves
  • Ability to navigate multiple computer screens
  • Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
  • Must be reliable and punctual
  • Work effectively in a team environment
  • Work independently without constant supervision
  • Positive professional attitude
  • Detail-oriented
  • Computer literate
  • Strong reading comprehension and writing skills
  • Problem-solving skills.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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