... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...

69 Firstenergy Customer Service Jobs Hiring Near You
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
... added services with high customer satisfaction in support of FirstEnergy's business units ... Ensuring compliance with applicable federal, state, and local regulations - building and life ...
... added services with high customer satisfaction in support of FirstEnergy's business units ... Ensuring compliance with applicable federal, state, and local regulations - building and life ...
Collector Non-Electrically Qualified - Local 102-92 - PA Revenue Operations - Kittanning Service Cen
Kittanning, PA · On-site
$13.75 - $18.50/hr
... customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE ... Initiates customer referrals to Customer Assistance & Referral Evaluation Services (CARES ...
Collector Non-Electrically Qualified - Local 102-92 - PA Revenue Operations - Kittanning Service Cen
Kittanning, PA · On-site
$13.75 - $18.50/hr
... customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE ... Initiates customer referrals to Customer Assistance & Referral Evaluation Services (CARES ...
Business Analyst - Energy Efficiency Compliance & Reporting - Akron FirstEnergy Headquarters
Akron, OH · On-site
FirstEnergy About the Opportunity This is an open position with FirstEnergy Service Co., a ... Strong customer focus, with the ability to understand end-user needs and ensure work products align ...
Business Analyst - Energy Efficiency Compliance & Reporting - Akron FirstEnergy Headquarters
Akron, OH · On-site
FirstEnergy About the Opportunity This is an open position with FirstEnergy Service Co., a ... Strong customer focus, with the ability to understand end-user needs and ensure work products align ...
Food Services Associate - Administrative Services - Akron FirstEnergy Headquarters
Akron, OH · On-site
The Food Service Associate delivers high-quality food and exceptional customer service, maintains ... Demonstrate commitment to FirstEnergy's Core Values and Behaviors through daily work activities ...
Food Services Associate - Administrative Services - Akron FirstEnergy Headquarters
Akron, OH · On-site
The Food Service Associate delivers high-quality food and exceptional customer service, maintains ... Demonstrate commitment to FirstEnergy's Core Values and Behaviors through daily work activities ...
Food Services Cook - Administrative Services - Akron FirstEnergy Headquarters
Akron, OH · On-site
$14 - $18.25/hr
... within FirstEnergy's food service operation. This position serves as a key contributor to the ... Customer service * Knife skills and food preparation techniques * Personal hygiene standards
Food Services Cook - Administrative Services - Akron FirstEnergy Headquarters
Akron, OH · On-site
$14 - $18.25/hr
... within FirstEnergy's food service operation. This position serves as a key contributor to the ... Customer service * Knife skills and food preparation techniques * Personal hygiene standards
Experience supporting customer-facing commercial transactions involving electric service, power ... FirstEnergy proudly supports workforce diversity. All qualified applicants will receive ...
Experience supporting customer-facing commercial transactions involving electric service, power ... FirstEnergy proudly supports workforce diversity. All qualified applicants will receive ...
About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ... customers as well as to regulatory agency personnel. * Qualified candidates will be required to ...
About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ... customers as well as to regulatory agency personnel. * Qualified candidates will be required to ...
Administrative Technician - Akron FirstEnergy Headquarters
Akron, OH · On-site
$16.25 - $22.25/hr
Demonstrating sound internal and external customer service * Consistently anticipating and ... Use firstenergy for both. Practice tests provide sample questions and detailed discussions of the ...
Administrative Technician - Akron FirstEnergy Headquarters
Akron, OH · On-site
$16.25 - $22.25/hr
Demonstrating sound internal and external customer service * Consistently anticipating and ... Use firstenergy for both. Practice tests provide sample questions and detailed discussions of the ...
Serve as the primary point of contact and liaison for FirstEnergy managed customers, embodying the company's values and commitment to service. * Deliver superior customer experience through proactive ...
Serve as the primary point of contact and liaison for FirstEnergy managed customers, embodying the company's values and commitment to service. * Deliver superior customer experience through proactive ...
Distribution Lines Designer - Weirton, WV
$39K - $53K/yr
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of ... The Designer leverages customer service, software use, and learned expertise in design standards ...
Distribution Lines Designer - Weirton, WV
$39K - $53K/yr
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of ... The Designer leverages customer service, software use, and learned expertise in design standards ...
Readiness Coordinator III - PA Work Management - Washington Service Center
Washington, PA · On-site
$16.75 - $21.75/hr
... customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE ... Current knowledge of the Customer Guide for Electric Service (CGES). * Understand the Company ...
Readiness Coordinator III - PA Work Management - Washington Service Center
Washington, PA · On-site
$16.75 - $21.75/hr
... customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE ... Current knowledge of the Customer Guide for Electric Service (CGES). * Understand the Company ...
Distribution Lines Designer - Joint Use (PA)
Greensburg, PA · Hybrid
$36K - $50K/yr
... Service Company, a subsidiary of FirstEnergy Corp. The Distribution Lines Designer is responsible for the oversight of designed construction of Joint Use attachments. The Designer leverages customer ...
Distribution Lines Designer - Joint Use (PA)
Greensburg, PA · Hybrid
$36K - $50K/yr
... Service Company, a subsidiary of FirstEnergy Corp. The Distribution Lines Designer is responsible for the oversight of designed construction of Joint Use attachments. The Designer leverages customer ...
Manager Ethics & Compliance - Ethics & Compliance - Akron FirstEnergy Headquarters
Akron, OH · On-site
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
Manager Ethics & Compliance - Ethics & Compliance - Akron FirstEnergy Headquarters
Akron, OH · On-site
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
Asset Management Systems Analyst - Asset & Records Control - Akron FirstEnergy Headquarters
Akron, OH · On-site
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of ... Provide high-level customer service and continuous support to leadership, peers, and FE Utilities ...
Asset Management Systems Analyst - Asset & Records Control - Akron FirstEnergy Headquarters
Akron, OH · On-site
FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of ... Provide high-level customer service and continuous support to leadership, peers, and FE Utilities ...
Executive Assistant Leadership - Business Transformation - Akron FirstEnergy Headquarters
Akron, OH · On-site
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence ... Excellent customer service skills * Ability to effectively build relationships and maintain ...
Executive Assistant Leadership - Business Transformation - Akron FirstEnergy Headquarters
Akron, OH · On-site
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence ... Excellent customer service skills * Ability to effectively build relationships and maintain ...
About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ... Support customer nightly batch processing, including occasional after-hours support activities as ...
About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ... Support customer nightly batch processing, including occasional after-hours support activities as ...
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence ... Excellent customer service skills * Ability to effectively build relationships and maintain ...
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence ... Excellent customer service skills * Ability to effectively build relationships and maintain ...
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
Digital Technology Architect III - Innovation & Digital Enablement Platform - Akron FirstEnergy H...
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
Digital Technology Architect III - Innovation & Digital Enablement Platform - Akron FirstEnergy H...
... to making customers' lives brighter, the environment better and our communities stronger ... About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of ...
FirstEnergy Jobs Information
Do workers at FirstEnergy get paid breaks?
69% of people say they get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and August 2026.
Does FirstEnergy pay people when they’re sick?
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and August 2026.
At FirstEnergy, are sick days and vacation days separate paid time off?
65% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from FirstEnergy affordable enough for their workers?
100% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at FirstEnergy?
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
- 27% of people with changing schedules find out their shifts one week or less ahead of time.
- 23% of people with changing schedules find out their shifts two weeks ahead of time.
- 4% of people with changing schedules find out their shifts three weeks ahead of time.
- 46% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers at FirstEnergy worry about hours?
96% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
Do FirstEnergy workers get to choose the shifts they work?
58% report that they don’t have enough control over which shifts they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it for FirstEnergy workers to change shifts?
68% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it to get time off at FirstEnergy?
77% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and August 2026.
Do FirstEnergy managers change schedules at the last minute?
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.
Do jobs at FirstEnergy spill into time workers aren’t paid for?
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it to take sick days at FirstEnergy?
83% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Is working at FirstEnergy good if you’re a parent or caregiver?
65% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at FirstEnergy feel treated with respect by their managers?
74% of people say they’re treated with respect by their managers.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at FirstEnergy get to take their breaks without interruption?
35% of people report that their breaks get interrupted.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.
Is it stressful to work at FirstEnergy?
58% of people say they often feel stressed at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at FirstEnergy enjoy their jobs?
75% of people report they enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at FirstEnergy recommend working with their team?
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at FirstEnergy?
36% of people report they didn’t get enough training when they started working here.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get support to advance at FirstEnergy?
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think FirstEnergy’s headquarters understands what’s happening where they work?
97% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how FirstEnergy is doing?
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular job types at Firstenergy?
What are the most popular jobs at Firstenergy?
What are the most popular categories at Firstenergy?

Consultant - Transmission & Substation Services - Akron FirstEnergy Headquarters
Akron, OH
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 7 days ago
FirstEnergy rating
7.8
Based on 73 frontline employees who took The Breakroom Quiz
35th of 53 rated energy and utility
Job description
FirstEnergy at a Glance
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.
About the Opportunity
This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.
All employees who apply for a posted position must notify their supervisors that they have applied.
Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.
The Compliance & Industry Engagement group in Transmission & Substation Support is responsible for driving FirstEnergy's (FE) involvement in the Electric Power Research Institute (EPRI) for research and development activities. This role will serve as a dedicated resource to get involved with the latest research on grid modernization, energy storage, transmission, distribution, generation, and end-use technologies. This provides FE an opportunity to be at the forefront of an evolving industry, and to also ensure FE's voice is heard when important industry shaping decisions are made. Individuals in this position will make sure that the identified subject matter experts are properly engaged in EPRI groups and are maximizing participation benefits. These individuals will also be responsible for maximizing usefulness of information gathered from these EPRI activities while also communicating and tracking progress on using gathered information to implement new strategies in FE.
EPRI provides thought leadership, industry expertise, and collaborative value to help the electricity sector identify issues, technology gaps, and broader needs that can be addressed through effective research and development programs for the benefit of society. The position will have responsibility of identifying research needs, developing research proposals, managing projects, and communicating research results from EPRI to FE.
This position can be sited at any location within FE service territory.
Responsibilities include:
- Facilitating EPRI Engagement across FE with the appropriate subject matter experts.
- Serve as co-administrator of EPRI program (METT).
- Responsible for annual portfolio including program funding and administration, project funding execution, and annual product credit utilization.
- Understanding of other programs at EPRI and how specific program work fits into the FE portfolio.
- Perform complex analysis with minimal direction and supervision. Works directly with EPRI staff and engages in supervised interaction with members and industry.
- Conduct technical searches and analyzes information in support of the project team.
- Conduct independent research, with support from technical leads.
- Working directly with relative subject matter experts to optimize the use of industry information and utilizing opportunities to improve FE's methods of operations.
- Assists technical research leads in assessing customer needs, formulating technical approaches, preparing proposals, technical publications/papers, and making presentations with minimal supervision.
- Manage SME list from FE departments for EPRI participation.
- Maintain industry participation schedules, ensuring proper subject matter expert attendance.
- Analyzing available information from industry entities for FE SME applicability
- Disseminating available industry information to the proper FE SME(s)
- Plan and present at meetings for SMEs, providing FE engagement metrics and key/new group materials presented by team or SMEs
- Provide periodic updates to senior leadership on EPRI activities.
- Manage FE EPRI SharePoint site.
- Develop key metrics and data use tools for efficiency.
- Maintaining a safe workplace for coworkers and the community based upon a developing knowledge of potential hazards, industry regulations/requirements and company practices.
Qualifications include:
- Bachelor's degree in Engineering, Computer Science, or related technical field.
- Minimum of 8 (eight) years of experience is required.
- Demonstrated leadership of research and development programs or portfolios, including planning, budgeting, and delivery accountability.
- Direct experience at an electric utility (transmission, distribution, or operations) or as a trusted utility contractor/consultant with extensive utility engagement.
- Strong utility-facing communication: executive presence, clear writing, and strong project management and facilitation skills.
- Strong analytical skills, critical thinking skills, data analysis skills and the ability to integrate these skillsets and concepts into effective research and development opportunities for FE.
- Strong interpersonal skills and develop and maintain relationships across FE, with outside firms and manufacturers that further facilitate the cooperation needed to complete assigned tasks and that will inspire others to achieve, or exceed, goals.
- Ability to execute technical tasks and creative solutions.
- Ability to work with staff to organize, prioritize, and complete milestones and deliverables.
- Effective verbal and written communication skills to clearly define and articulate both objectives and outcomes of research.
- Ability to manage multiple projects simultaneously and be able to work effectively under the deadlines, unexpected developments, changes in project scope, and budget constraints.
- Must be self-directed and not dependent on detailed instruction from others.
- Proficient in applicable computer software necessary to fulfill job duties including but not limited to Microsoft Office.
- Experience in Power Apps (PowerBi and PowerAutomate) preferred.
- Must possess a safety culture and maintain a safe work environment for co-workers and the public.
- Minimal travel to company locations (may include overnight travel).
- Valid driver's license and have access to reliable transportation.
Benefits, Compensation & Workforce Diversity
At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
Safety
Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.
The estimated pay range for this role is $111,350- $157,200. The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range $133,620 - $188,640
FirstEnergy Human Resources Team
What FirstEnergy employees say
Pay
Benefits
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About FirstEnergy
Sourced by ZipRecruiter
Industry
Utilities
Company size
10,000+ Employees
Headquarters location
Akron, OH, US
Year founded
1997