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FirstEnergy Jobs Information

Do workers at FirstEnergy get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and August 2026.

Does FirstEnergy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 71 people who took the Breakroom Quiz between December 2024 and August 2026.

At FirstEnergy, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from FirstEnergy affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at FirstEnergy?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 46% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at FirstEnergy worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.

Do FirstEnergy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for FirstEnergy workers to change shifts?

Most people find it hard to change shifts.
68% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at FirstEnergy?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 69 people who took the Breakroom Quiz between December 2024 and August 2026.

Do FirstEnergy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at FirstEnergy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at FirstEnergy?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at FirstEnergy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
65% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at FirstEnergy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at FirstEnergy get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 63 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at FirstEnergy?

Some people feel stressed here.
58% of people say they often feel stressed at work.
Based on data from 67 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at FirstEnergy enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 61 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at FirstEnergy recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at FirstEnergy?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 70 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at FirstEnergy?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 64 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think FirstEnergy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
97% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how FirstEnergy is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 66 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular job types at Firstenergy?

    What are the most popular jobs at Firstenergy?

    What are the most popular categories at Firstenergy?

    Infographic showing various Customer Service job openings at Firstenergy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.

    Customer Services Representative Level 1 - IJ-060601 - NJ Revenue Operations - Hopatcong

    FirstEnergy

    Hopatcong, NJ

    $28.41/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 14 days ago

    FirstEnergy rating

    7.8

    Company rating: 7.8 out of 10

    Based on 73 frontline employees who took The Breakroom Quiz

    35th of 53 rated energy and utility

    Job description

    FirstEnergy

    About the Opportunity

    This is an open position with Jersey Central Power & Light (JCP&L), a subsidiary of FirstEnergy Corp. [JCPL]

    This position, located in Hopatcong, NJ, reports to the Supervisor, Revenue Operations. 

    The starting pay for this role is $22.73/hr and the top rate is $28.41/hr. In addition, a CSR III progression can earn up to a top rate of $38.42. 

    Responsibilities Include:

    • Receiving customer service requests and preparing paperwork to create or terminate electric service
    • Responsible for customer interaction at Payment Windows 
    • Accepting credit deposits and customer payments, balancing cash drawer and preparing bank deposits 
    • Performing clerical duties associated with collection activity and making phone calls to delinquent accounts
    • Preparing appropriate orders for record correction, field investigation and collection documents
    • Handling administrative work applicable to active and inactive accounts
    • Ability to multi-task regular duties while answering phone calls from Field Collectors requiring immediate customer assistance. 
    • Processing and responding to customer inquiries
    • Reviewing and monitoring delinquent accounts; assisting with direction of field collection activity and maintaining records
    • Preparing necessary reports relative to delinquent accounts receivable 
    • Occasional travel in assisting additional Northern payment Centers when needed 

    Qualifications:

    • High School Diploma or GED required
    • Minimum of one year of customer service experience preferred
    • Must pass the Edison Electric Institute Support and Administration Selection System (SASS) test
    • Proficient with Microsoft applications (Word, Excel, PowerPoint)
    • Required to work overtime as needed, including emergency situations, after 9 months as a CSR.
    • Good analytical skills and judgement
    • Strong verbal and written communication skills
    • Ability to learn company tariffs and state regulatory commissions 

    Benefits, Compensation & Workforce Diversity

    At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

    Safety

    Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

    Position Classification

    Bargaining

    FirstEnergy Human Resources Team

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