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60 Firstbank Jobs Hiring Near You

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

Description Position at FirstBank Hours: Monday - Thursday 11:00am - 8:00pm Friday 8:30pm - 5:30pm Summary: The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured ...

Universal Banker

Birmingham, AL · On-site

$16.75 - $21/hr

Description Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully ...

Description Position at FirstBank Summary: The Portfolio Manager (PM) supports Relationship Manager (RM) sales efforts through the growth, development and effective management of loan portfolios ...

Description Position at FirstBank Summary: The Market President is a highly visible position responsible for managing all banking activity within their respective territory, including but not limited ...

Description Position at FirstBank Summary: The Corporate Compliance Specialist in an advisory role supports the first line of defense by participating in various activities to compliment a three line ...

Teller

Oakland, TN

$14.25 - $17.75/hr

Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures ...

Relationship Banker

Memphis, TN · On-site

$18 - $23.50/hr

Description Position at FirstBank Summary: The Relationship Banker serves as a trusted financial guide and a dynamic customer champion. This dual professional not only deepens customer relationships ...

Description Position at FirstBank This position is remote, but you MUST be located in our business footprint, which includes the following states: TN, KY, AL, GA, NC Summary: We're in search for a ...

Teller Manager

Murfreesboro, TN · On-site

$19 - $25.75/hr

Description Position at FirstBank Position Summary: The Teller Manager efficiently manages and supervises the operations of the Teller area and sales activities of the Teller staff. Ensures customers ...

Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team. Essential Duties and ...

Teller

Jackson, TN

$13.50 - $16.75/hr

Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures ...

Teller

Fort Oglethorpe, GA

$13.25 - $16.50/hr

Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures ...

Description Position at FirstBank This position is remote eligible but you MUST be located in our business footprint, which includes the following states: TN, KY, AL, GA Essential Duties and ...

Works with members and staff from all markets to review submitted applications for suitability to FirstBank's current lending policies and goals. Adheres to established loan policies, policies, laws ...

Universal Banker

Birmingham, AL

$16.75 - $21/hr

Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank ...

Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations and values. * Develop and maintain an active portfolio of Consumer and Commercial ...

Relationship Banker

Murfreesboro, TN · On-site

$16.25 - $21.50/hr

Description Position at FirstBank Summary: The Relationship Banker serves as a trusted financial guide and a dynamic customer champion. This dual professional not only deepens customer relationships ...

Communicate FirstBank information to staff to ensure consistency of delivery of FirstBank standards, expectations and values. * Develop and maintain an active portfolio of Consumer and Commercial ...

Showing results 41-60

MH Bilingual Account Representative

FirstBank

Knoxville, TN • On-site

$14.75 - $18.50/hr

Full-time

Re-posted 17 days ago


Job description

Description
Position at FirstBank
Hours:
Monday - Thursday 11:00am - 8:00pm
Friday 8:30pm - 5:30pm
Summary:
The MH Bilingual Account Representative works in our Specialty Lending Group/Manufactured Housing Servicing Department to deliver prompt, accurate, courteous customer service via phone, fax, mail, or email. The Bilingual Account Rep handles existing customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Essential Duties and Responsibilities:
  • Communicate with customers whose accounts are in collections to support payment resolution
  • Provide clear, empathetic, and professional support for billing inquiries and complaints
  • Handle a high volume of inbound and outbound calls (approximately 80-140 daily)
  • Document all customer interactions, including contact details, inquiry type, and resolution
  • De-escalate challenging situations with patience and problem-solving skills
  • Support onboarding and training of new team members
  • Meet monthly performance goals and service benchmarks
  • Collaborate with other departments to assist with customer translation needs
  • Ensure compliance with internal policies and external regulations
  • Perform additional duties as assigned to support team success

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
  • High School Diploma or GED equivalent
  • Previous collections or customer service experience a plus

Skills and Abilities
  • Bilingual in Spanish required
  • Strong communication skills-written, verbal, and reading comprehension
  • Proficient in Microsoft Office (Excel, Word, Outlook)
  • Solid mathematical and analytical abilities
  • Accurate typing and data entry skills
  • Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
  • Respectful demeanor toward other associates and managers that promotes a positive and professional work environment.

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor.FirstBank in an Equal Opportunity Employer, including disability.