4 Firstbank Software Jobs Hiring Near You

Job Summary:
FirstBank is a financial institution seeking an IT Site Support Engineer to provide top quality IT support to employees and clients. The role involves answering help line queries, hands-on problem solving, and coordinating hardware and software for new hires and transfers.
Responsibilities:
• Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person. Set end-user expectations for resolution time and communicate changes in status as necessary.
• Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
• Desktop support for all FirstBank standard applications including but not limited to Microsoft Windows, Office, mobile devices, and associated applications, Antivirus, MS Outlook, and other communication applications.
• Work directly with Network and/or Application group to resolve difficult problems including LAN, WAN, and special application issues.
• Perform installation, configuration and upgrades of desktop hardware and software as determined by IT and FirstBank established procedures.
• Responsible for adhering to FirstBank established security procedures.
• Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
• Assists with maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
• Basic administration of Microsoft Active Directory, Exchange and Windows environment
• Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
• Provide exceptional customer service to all FirstBank associates and partners.
• Approximately 10-25% travel, some overnight travel is required.
Qualifications:
Required:
• Minimum Associate Degree in IT, or equivalent work experience
• Intermediate to Advanced knowledge of hardware troubleshooting and repair skills
• Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable
• ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
Company:
FirstBank, a wholly owned subsidiary of FB Financial Corporation (NYSE: FBK), has approximately $16.3 billion in total assets. Founded in 1906, the company is headquartered in Nashville, USA, with a team of 1001-5000 employees. The company is currently Late Stage.