... FirstBank customers. Essential Duties and Responsibilities : * Respond to branch inquiries ... customer service communication with all bank associates * Acts as a functional liaison for ...
60 Firstbank Customer Service Jobs Hiring Near You
... FirstBank customers. Essential Duties and Responsibilities : * Respond to branch inquiries ... customer service communication with all bank associates * Acts as a functional liaison for ...
Customer Solution Ambassador
Lexington, TN · On-site
$12.50 - $16.25/hr
Description Position at FirstBank Position Summary: The goal of the Customer Solution Ambassador it ... The ideal candidate is passionate about customer service, enjoys helping others, has exceptional ...
Customer Solution Ambassador
Lexington, TN · On-site
$12.50 - $16.25/hr
Description Position at FirstBank Position Summary: The goal of the Customer Solution Ambassador it ... The ideal candidate is passionate about customer service, enjoys helping others, has exceptional ...
Customer Solution Ambassador
Nashville, TN · On-site
$16 - $20.50/hr
Customer Solution Ambassador Position at FirstBank The goal of the Customer Solution Ambassador is ... The ideal candidate is passionate about customer service, enjoys helping others, has exceptional ...
Customer Solution Ambassador
Nashville, TN · On-site
$16 - $20.50/hr
Customer Solution Ambassador Position at FirstBank The goal of the Customer Solution Ambassador is ... The ideal candidate is passionate about customer service, enjoys helping others, has exceptional ...
MH Bilingual Account Representative
Knoxville, TN · On-site
$14.75 - $18.50/hr
Previous collections or customer service experience a plus Skills and Abilities * Bilingual in ... FirstBank in an Equal Opportunity Employer, including disability.
MH Bilingual Account Representative
Knoxville, TN · On-site
$14.75 - $18.50/hr
Previous collections or customer service experience a plus Skills and Abilities * Bilingual in ... FirstBank in an Equal Opportunity Employer, including disability.
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
The Financial Service Representative (FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling ...
MH Bilingual Account Representative
Knoxville, TN · On-site
$14.75 - $18.50/hr
Previous collections or customer service experience a plus Skills and Abilities * Bilingual in ... FirstBank in an Equal Opportunity Employer, including disability.
MH Bilingual Account Representative
Knoxville, TN · On-site
$14.75 - $18.50/hr
Previous collections or customer service experience a plus Skills and Abilities * Bilingual in ... FirstBank in an Equal Opportunity Employer, including disability.
Area Manager
Birmingham, AL · On-site
Set the financial center standard of consistent, distinctive service to all customers when delivering the FirstBank service experience. * Model, practice and foster safe and sound bank procedures ...
Area Manager
Birmingham, AL · On-site
Set the financial center standard of consistent, distinctive service to all customers when delivering the FirstBank service experience. * Model, practice and foster safe and sound bank procedures ...
Universal Banker
Huntingdon, TN · On-site
$14.25 - $17.75/hr
Description Position at FirstBank Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer ...
Universal Banker
Huntingdon, TN · On-site
$14.25 - $17.75/hr
Description Position at FirstBank Position Summary The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer ...
IT Site Support Engineer
Newnan, GA · On-site
... customer service to all FirstBank associates and partners. • Approximately 10-25% travel, some overnight travel is required. Qualifications : Required : • Minimum Associate Degree in IT, or ...
IT Site Support Engineer
Newnan, GA · On-site
... customer service to all FirstBank associates and partners. • Approximately 10-25% travel, some overnight travel is required. Qualifications : Required : • Minimum Associate Degree in IT, or ...
IT Support Specialist
Nashville, TN · On-site
Provide exceptional customer service to all FirstBank associates and partners. * Basic administration of Microsoft Active Directory and Windows environment. * Other projects duties as assigned.
New
IT Support Specialist
Nashville, TN · On-site
Provide exceptional customer service to all FirstBank associates and partners. * Basic administration of Microsoft Active Directory and Windows environment. * Other projects duties as assigned.
New
Teller
Roanoke, AL · On-site
$14.25 - $18/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller
Roanoke, AL · On-site
$14.25 - $18/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Provide exceptional customer service to all FirstBank associates and partners. * Approximately 10-25% travel, some overnight travel is required. Qualifications: Education and/or Experience: * Minimum ...
Provide exceptional customer service to all FirstBank associates and partners. * Approximately 10-25% travel, some overnight travel is required. Qualifications: Education and/or Experience: * Minimum ...
Teller Manager
Shelbyville, TN · On-site
$18.25 - $25/hr
Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience. * Manage Teller staff to achieve safe and sound bank procedures, including ...
Teller Manager
Shelbyville, TN · On-site
$18.25 - $25/hr
Model and provide consistent, distinctive service to all customers when delivering the FirstBank service experience. * Manage Teller staff to achieve safe and sound bank procedures, including ...
Area Manager
Franklin, TN · On-site
Set the financial center standard of consistent, distinctive service to all customers when delivering the FirstBank service experience. * Model, practice and foster safe and sound bank procedures ...
Area Manager
Franklin, TN · On-site
Set the financial center standard of consistent, distinctive service to all customers when delivering the FirstBank service experience. * Model, practice and foster safe and sound bank procedures ...
Teller
Oakland, TN · On-site
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller
Oakland, TN · On-site
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller (Float)
Lexington, TN · On-site
$12.25 - $15.25/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller (Float)
Lexington, TN · On-site
$12.25 - $15.25/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Relationship Banker
Brentwood, TN · On-site
$17.50 - $23/hr
This dual professional not only deepens customer relationships through exceptional service and ... Represent FirstBank by participating in Bank and community activities, events and civic ...
Relationship Banker
Brentwood, TN · On-site
$17.50 - $23/hr
This dual professional not only deepens customer relationships through exceptional service and ... Represent FirstBank by participating in Bank and community activities, events and civic ...
Provide exceptional customer service to all FirstBank associates and partners. * Basic administration of Microsoft Active Directory and Windows environment. * Other projects duties as assigned.
New
Provide exceptional customer service to all FirstBank associates and partners. * Basic administration of Microsoft Active Directory and Windows environment. * Other projects duties as assigned.
New
Teller
Waverly, TN · On-site
$14 - $17.50/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller
Waverly, TN · On-site
$14 - $17.50/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller
Jackson, TN · On-site
$15.25 - $19/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
Teller
Jackson, TN · On-site
$15.25 - $19/hr
Description Position at FirstBank Position Summary The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with ...
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Job description
Description
Position at FirstBank
Summary:
This position is a support position for frontline staff associates and operational departments. The position requires Policy and Procedures written and maintained to provide adherence to bank processes. The Retail Service Support Specialist will utilize systems and procedures to assist with problem solving and resolution to provide a pleasant experience to any bank associate and ultimately FirstBank customers.
Essential Duties and Responsibilities:
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Organization and attention to detail are crucial to be successful in this position. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Skills and Abilities
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor.FirstBank in an Equal Opportunity Employer, including disability.
Position at FirstBank
Summary:
This position is a support position for frontline staff associates and operational departments. The position requires Policy and Procedures written and maintained to provide adherence to bank processes. The Retail Service Support Specialist will utilize systems and procedures to assist with problem solving and resolution to provide a pleasant experience to any bank associate and ultimately FirstBank customers.
Essential Duties and Responsibilities:
- Respond to branch inquiries including platform and teller on operational issues in a quick and efficient manner utilizing professional customer service communication with all bank associates
- Acts as a functional liaison for operational activities between Market Leadership, Platform Sales, Tellers, and all operational support departments
- Work with operational support departments to implement new processes
- Review bank policy and procedure for reasonableness and provide recommended changes to supervisor- Create and maintain procedure as directed by supervisor.
- May be responsible for the creation and distribution of certain departmental reports
- Assist in the coordination of branch openings, closings, relocations, and reductions in branch services.
- Assist with bank acquisitions or conversions
- Participate in all required training sessions for Compliance
- Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility
- Implement bank-directed changes relating to regulatory amendments
- Support Retail Sales initiatives to ensure internal clients receive an exceptional level of customer service
- As needed, provide support for offline processing of customer transactions
- Collaborate with outside vendors to streamline processes and functions for day-to-day operations
- Required hours are 8:00 am to 5:00 pm Monday through Friday or as required for problem solving (Some Saturday and holiday hours may be required for support but is not typical)
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Organization and attention to detail are crucial to be successful in this position. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor's Degree preferred, or equivalent combination of experience and training
- More than 5 years' experience in retail banking required
- Prior Teller Supervisor and/or Regional Branch Operations management experience strongly preferred, with proven track record in loss reduction, risk management, and efficiency control
- Extensive knowledge of banking policy, procedure, products, and regulations required
- Extensive knowledge of deposit/loan operations strongly preferred
- Knowledge of using Word, Excel or other office products is required
Skills and Abilities
- Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information
- Respectful demeanor toward other associates and managers that promotes a positive and professional work environment
- Ability to understand and comply with bank policy, laws, regulations as applicable to defined job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
- Proficient analytical skills required. Must be detail-oriented, with strong organizational and implementation skills
- Must be able to resolve problems and improve processes quickly, effectively, and professionally
- Excellent interpersonal and communications skills required
- Must be punctual and demonstrate integrity
- Require little supervision- self-starter
- Must be able to motivate and influence others
- Must be able to travel as needed for training, team meetings or branch needs as determined by Supervisor
FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor.FirstBank in an Equal Opportunity Employer, including disability.