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Provides comprehensive IT infrastructure support for the Hays Manufacturing Plant, ensuring reliable performance across network systems (LAN/WAN, VPN, WiFi, VoIP), servers, endpoints, and plantcritical hardware. Maintains high system availability and secure access by monitoring performance, resolving issues quickly, and implementing safeguards against unauthorized access and cyber threats. Supports plant operations through responsive deskside and remote assistance, enabling uninterrupted productivity for production, engineering, quality, and administrative teams.

• Provides technical expertise and support to manufacturing groups including Quality, Production, Engineering and Admin to improve information system processes, efficiency and productivity.
• Recommends system upgrades to management for continuous process improvement and automated solutions for manual processes. 
• Recommends software and hardware upgrades to technology for communications (telephone, VoIP, etc.), network, security, tablet and PC access, printers, cameras and others. 
• Drafts and submits Appropriation Requests (AR's) when system upgrades are necessary. 
• Schedules and completes work for upgrades using project management skills to track budget, implementation, and to ensure projects are completed on time.
• Provides deskside and remote support for a variety of end users and computing environments, including desktops /laptops/tablets, phones, scanners, security cameras, mobile devices, printers/copiers, providing support for various software applications and hardware issues.
• Logs all support requests and resolutions in corporate IT help desk ticketing system. 
• Coordinates repairs for equipment with outside contracted vendors.
• Assists in the administration and configuration of site-specific IT equipment servers (switches, routers, firewalls, wireless, VoIP phone system, servers, LAN/WAN, VPN), adhering to corporate requirements and guidelines as part of a team effort.
• Performs user administration on network user accounts, as needed.
• Works with vendors and contractors arranging structured cabling installation as required.
• Implements and manages security protocols, access controls, and backups to protect IT systems from threats and data loss. 
• Oversees video security system setup and functionality.
• Reports and resolves infrastructure, system and security related system problems, keeping corporate IT personnel and management advised of issues resolution.
• Maintains and updates asset records of all software and hardware information in corporate IT asset database.
• Monitors compliance with corporate IT policies and procedures including but not limited to system administration, security, wireless access, remote access and user system access.
• Ensures the integrity and confidentiality of information residing in corporate servers, databases, workstations and other systems and immediately notifies corporate IT and management of potential or known issues.
• Works with corporate IT peers to analyze and diagnose cross-platform software/ hardware issues and assists corporate IT team members with support cases as necessary.
• Additional duties as assigned.

• Ability to effectively identify priorities that directly affect Plant performance and translate those priorities into departmental goals and projects.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. 
• Advanced analytical skills and high personal performance standards.
• Ability to create and follow project plans as directed by management and provide quantifiable project updates throughout the project. 
• Ability to solve problems where the use of creative and imaginative thinking is required.
• Ability to function in a fast-paced work environment demonstrating self-initiative.
• Ability to make presentations to all levels of employees, management, vendors, corporate visitors and other professional contacts.
• Ability to stay up to date with emerging technologies, best practices, and adapt to changing IT environments. 
• Ability to implement long-term improvements while addressing urgent short-term issues by organizing, prioritizing, meeting deadlines and utilizing resources.
• Skill in listening, verbal and written communication to troubleshoot issues and assist users patiently when resolving problems with strong customer service orientation.
• Ability to employ mathematical concepts and statistical techniques to perform trend analyses, etc.
• Ability to define, analyze and describe complex situations and think critically to recommend solutions.
• Skill and demonstrated experience using judgment to plan and accomplish goals. 
• Ability to provide core support for PC/tablet, internet, network, telephone, voice mail, time clock, security cameras and other hardware/software applications.
• Skill in maintaining back-up systems for electronic data in the Plant.
• Strong knowledge of operating systems (Windows, Linux, macOS), networking protocols, server administration, and security best practices.
• Hands-on experience with switches, and wireless access controllers/access points. 

Required Qualifications

• Bachelor's degree in Computer Information Systems, Computer Science, Networking, Information Technology, or a related field; or equivalent professional experience supporting enterprise IT environments.
• Five (5) or more years of experience in IT infrastructure, systems administration, networking, or enduser support within a multisite or manufacturing environment.
• Handson experience with Microsoft Windows operating systems, Active Directory, Group Policy, and server administration.
• Working knowledge of network technologies including LAN/WAN, VPN, WiFi, firewalls, switches, and VoIP systems.
• Proficiency with scripting or automation tools (PowerShell, SQL, or similar) to support system administration and process efficiency.
• Strong troubleshooting skills across hardware, software, and network environments, with the ability to diagnose and resolve issues independently and in collaboration with corporate IT.
• Ability to manage multiple priorities, meet deadlines, and support critical plant operations in a fastpaced manufacturing setting.

Preferred Qualifications

• Industry certifications such as CCNA, MCSE, Network+, Security+ or equivalent.
• Experience with project management, including planning, budgeting, vendor coordination, and execution of IT infrastructure upgrades.
• Familiarity with ITIL practices, asset management, and enterprise help desk systems.
• Experience supporting manufacturing systems, industrial networks, or plantfloor technologies.