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19 Ecp Customer Service Support Representative Jobs Hiring Near You

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... in ECP's ticketing system following best practices * Meet service level agreements (SLAs), KPIs ...

ECP

Customer Support Representative (Remote)

Las Vegas, NV · Remote

$16.25 - $20.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... in ECP's ticketing system following best practices * Meet service level agreements (SLAs), KPIs ...

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

As a Customer Support Representative, you'll be the first point of contact for our customers ... in ECP's ticketing system following best practices * Meet service level agreements (SLAs), KPIs ...

ECP

Sales Development Representative

Denver, CO · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... We're looking to further expand by increasing the number of customers that use our software and ...

ECP

Sales Development Representative

Seattle, WA · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... We're looking to further expand by increasing the number of customers that use our software and ...

ECP

Sales Development Representative

Chicago, IL · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... We're looking to further expand by increasing the number of customers that use our software and ...

ECP

Sales Development Representative

Milwaukee, WI · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... We're looking to further expand by increasing the number of customers that use our software and ...

ECP

Sales Development Representative

Madison, WI · Remote

ECP is a market-leading SaaS solution that enables senior living communities to better care for ... We're looking to further expand by increasing the number of customers that use our software and ...

ECP

Enterprise Implementation Specialist

Madison, WI

ECP is a market-leading SaaS software solution that enables senior living communities to better ... Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on ...

ECP

Enterprise Implementation Specialist

Chicago, IL

ECP is a market-leading SaaS software solution that enables senior living communities to better ... Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on ...

ECP

Senior Talent Acquisition Specialist

Chicago, IL · Remote

Over the past several years, ECP has undergone significant growth across our customer base, product ... Maintain data integrity in our ATS and support tracking metrics * Provide regular reporting and ...

ECP

Senior Talent Acquisition Specialist

Milwaukee, WI · Remote

Over the past several years, ECP has undergone significant growth across our customer base, product ... Maintain data integrity in our ATS and support tracking metrics * Provide regular reporting and ...

ECP

Senior Talent Acquisition Specialist

Madison, WI · Remote

Over the past several years, ECP has undergone significant growth across our customer base, product ... Maintain data integrity in our ATS and support tracking metrics * Provide regular reporting and ...

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ECP Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Support Representative, and why are they important?

To thrive as a Customer Service Support Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a calm demeanor help you build rapport and resolve customer issues effectively. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to overall client satisfaction and business success.

How does a Customer Service Support Representative typically handle high call volumes and maintain quality service?

Customer Service Support Representatives often face periods of high call volume, especially during peak business hours or busy seasons. To manage this, they utilize prioritization strategies, rely on efficient call-handling software, and remain calm under pressure. Team leads may provide additional support, and many organizations offer ongoing training in time management and stress reduction techniques. Despite the fast pace, maintaining empathy and professionalism is essential to ensure customer satisfaction.

What are Customer Service Support Representatives?

Customer Service Support Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail environments, or online support teams, handling inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction by addressing concerns promptly and effectively. They may also provide technical support, process returns or exchanges, and document customer interactions for quality assurance.
What other companies are hiring for Customer Service Support Representative jobs?
What are the most popular jobs at Ecp?
What are the most popular categories at Ecp?
Infographic showing various Customer Service Support Representative job openings at Ecp in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 16% Physical, and 84% Remote job distribution.

Customer Support Representative (Remote)

ECP

Salt Lake City, UT • Remote

$16.50 - $21/hr

Full-time

Posted 15 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role:

As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. 

This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do: 

    • Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems 
    • Troubleshoot technical and product-related issues by: 
      • Clarifying customer needs 
      • Identifying root causes 
      • Recommending and explaining effective solutions 
      • Implementing fixes or coordinating adjustments 
      • Following up to confirm resolution 
    • Maintain accurate customer records by updating account information in HubSpot 
    • Document cases clearly and consistently in ECP's ticketing system following best practices 
    • Meet service level agreements (SLAs), KPIs, and performance metrics 
    • Manage customer escalations professionally by leveraging product knowledge and internal resources 
    • Participate in a rotating on-call schedule to support customers outside standard business hours 
    • Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management 
    • Support company initiatives such as new product launches, documentation updates, and adoption of new technologies 
    • Contribute to team goals by completing tasks accurately and on time 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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