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120 Deloitte Call Center Operations Manager Jobs Hiring Near You

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Invited

Manager Call Center Operations

Irving, TX

Job Summary The ClubLine Manager is responsible for leading the daily operations, performance, and ... Oversee day‑to‑day contact center operations to ensure efficiency, service quality, and Member ...

ClubCorp

Manager Call Center Operations

Irving, TX · On-site

Job Summary The ClubLine Manager is responsible for leading the daily operations, performance, and ... Oversee day-to-day contact center operations to ensure efficiency, service quality, and Member ...

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Deloitte Jobs Information

What is it like to work at Deloitte?

Deloitte is known for its collaborative and inclusive culture, prioritizing diversity, equity, and inclusion to foster a sense of belonging among its employees. The company's global network is structured into various teams, including audit, consulting, tax, and financial advisory services, with a focus on delivering innovative solutions to clients across various industries. Working at Deloitte may appeal to individuals seeking a dynamic and challenging work environment with opportunities for professional growth, skill development, and global networking.

Do workers at Deloitte get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and January 2026.

Does Deloitte pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.

At Deloitte, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
79% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Deloitte affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get paid time off at Deloitte?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 71% of people with changing schedules find out their shifts one week or less ahead of time.
  • 6% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 24% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers at Deloitte worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Deloitte workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
79% report that they don’t have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Deloitte workers to change shifts?

Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at Deloitte?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and April 2026.

Do Deloitte managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and April 2026.

Do jobs at Deloitte spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
63% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and April 2026.

How easy is it to take sick days at Deloitte?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and April 2026.

Is a Deloitte job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and December 2025.

Is working at Deloitte good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Deloitte feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 53 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Deloitte get to take their breaks without interruption?

Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.

Is it stressful to work at Deloitte?

Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 56 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Deloitte enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Deloitte recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get enough training when they start at Deloitte?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people get support to advance at Deloitte?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people think Deloitte’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
52% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers feel well informed about how Deloitte is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between May 2025 and April 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Deloitte?
What are the most popular categories at Deloitte?
Infographic showing various Call Center Operations Manager job openings at Deloitte in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution.

Contact Center Operations Manager

SYS Integration

Washington, DC • On-site

Full-time

Posted 13 days ago

Job description

Location: Washington DC metro area

Contact Center Operations Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking an Contact Center Operations Manager to oversee all daily operations for a government contact center, ensuring consistent, highquality service delivery across a 24x7x365 environment. This role provides leadership, operational oversight, and policy governance for all program processes, procedures, and training approvals. The Operations Manager serves as a primary liaison with government stakeholders, addressing escalations, service concerns, and operational performance while ensuring alignment with program expectations and contractual requirements.

Key Responsibilities:

  • Manage and support all daily call center operations, including oversight of 24x7x365 services and support staff.
  • Ensure adherence to program policies, processes, procedures, and training approval workflows.
  • Communicate highlevel escalations, troubleshooting updates, service concerns, and operational reports to government stakeholders.
  • Oversee and approve the creation, revision, and maintenance of operational work instructions and program SOPs.
  • Provide direction and support to operational teams to ensure consistency, quality, and compliance across all customer service functions.
  • Monitor operational performance and collaborate with leadership to resolve issues and improve service delivery.
  • Partner with crossfunctional teams to maintain alignment with program goals and ensure operational readiness.

Qualifications:

  • Experience managing contact center operations of approximately 200 staff or larger.
  • Strong understanding of contact center workflows, performance metrics, and operational best practices.
  • Experience supporting government contracts or working within a regulated environment preferred.
  • Proven ability to manage 24x7x365 operations and lead diverse teams.
  • Strong communication, problemsolving, and stakeholdermanagement skills.
  • Ability to oversee SOP development and ensure consistent operational execution.
  • Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply