Job Summary:
Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. As a Senior Research Engineer, you will build industry-leading conversational AI models and lead initiatives to enhance the agent's reliability, capability, and efficiency.
Responsibilities:
โข Lead research and engineering efforts to improve core conversational capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion
โข Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
โข Partner with platform and product engineers to integrate new models into production systems
โข Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
Qualifications:
Required:
โข 5+ years of experience in AI/ML engineering or research.
โข Prior experience post-training and deploying LLMs in production environments.
โข Fluency in Python and modern ML tooling (training, evaluation, data pipelines)
โข Track record of taking research ideas from prototype โ reliable, measurable production impact
Company:
Decagon provides a conversational AI platform for automating customer support across multiple channels. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.