Work with Account Management team and Client Services to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
59 Cvent Customer Service Jobs Hiring Near You
Work with Account Management team and Client Services to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Senior Software Architect
Tysons, VA · On-site
$130.90K - $177.90K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Lead design reviews and provide architectural guidance across services, APIs, storage systems, and ...
Senior Software Architect
Tysons, VA · On-site
$130.90K - $177.90K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Lead design reviews and provide architectural guidance across services, APIs, storage systems, and ...
Manager, Professional Services (Technical Leads)
Dallas, TX · On-site +1
$114.80K - $115.30K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... SOW writing/reviews for Event 360 services * Help manage team meetings and in-weeks including ...
Manager, Professional Services (Technical Leads)
Dallas, TX · On-site +1
$114.80K - $115.30K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... SOW writing/reviews for Event 360 services * Help manage team meetings and in-weeks including ...
Account Manager, Event Solutions
Chicago, IL · On-site +1
$50K - $62K/yr
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer issues are acknowledged and resolved within 24 hours
Account Manager, Event Solutions
Chicago, IL · On-site +1
$50K - $62K/yr
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer issues are acknowledged and resolved within 24 hours
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... This position will report to the Corporate Training Team Lead or Manager in Client Services. This ...
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... This position will report to the Corporate Training Team Lead or Manager in Client Services. This ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130.90K - $177.90K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Our core corporate system platforms include Salesforce (Sales, Service, CPQ, Experience Cloud ...
Senior Architect, Corporate Systems
Tysons, VA · On-site
$130.90K - $177.90K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Our core corporate system platforms include Salesforce (Sales, Service, CPQ, Experience Cloud ...
Senior Software Architect
Mclean, VA · On-site
$132.80K - $180.50K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Lead design reviews and provide architectural guidance across services, APIs, storage systems, and ...
Senior Software Architect
Mclean, VA · On-site
$132.80K - $180.50K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Lead design reviews and provide architectural guidance across services, APIs, storage systems, and ...
Account Manager, Event Solutions
California, MO · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
California, MO · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Director/Senior Manager, Talent Acquisition
Tysons, VA · On-site
$105.10K - $144.60K/yr
Overview: Cvent is a leading meetings, events, and hospitality technology provider with 5,500 ... 000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a ...
Director/Senior Manager, Talent Acquisition
Tysons, VA · On-site
$105.10K - $144.60K/yr
Overview: Cvent is a leading meetings, events, and hospitality technology provider with 5,500 ... 000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a ...
Account Manager, Event Solutions
Oregon, WI · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Oregon, WI · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Manhattan, NY · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Manhattan, NY · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Chicago, IL · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Chicago, IL · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Las Vegas, NV · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
Account Manager, Event Solutions
Las Vegas, NV · Remote
$60K - $75K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved within 24 hours Call on existing clients in an ...
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Services, and the sales division head * Analyze data to identify trends and communicate to ...
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Services, and the sales division head * Analyze data to identify trends and communicate to ...
Senior Analyst, AI Investment Analytics
Tysons, VA · On-site
$86.40K - $107.70K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... With more than 100 AI initiatives spanning Sales, Marketing, Client Services, IT, Finance, HR, and ...
Senior Analyst, AI Investment Analytics
Tysons, VA · On-site
$86.40K - $107.70K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... With more than 100 AI initiatives spanning Sales, Marketing, Client Services, IT, Finance, HR, and ...
Sales Executive, Event Solutions
Manhattan, NY · Remote
$55K - $60K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure relationships with key decision‐makers for accounts that will provide new business are ...
Sales Executive, Event Solutions
Manhattan, NY · Remote
$55K - $60K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure relationships with key decision‐makers for accounts that will provide new business are ...
Recruiting Coordinator
Tysons, VA · On-site
$20.25 - $27/hr
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 ... 000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a ...
Recruiting Coordinator
Tysons, VA · On-site
$20.25 - $27/hr
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 ... 000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a ...
Sales Executive, Digital Events
Manhattan, NY · On-site +1
$55K - $60K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure relationships with key decision‐makers for accounts that will provide new business are ...
Sales Executive, Digital Events
Manhattan, NY · On-site +1
$55K - $60K/yr
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure relationships with key decision‐makers for accounts that will provide new business are ...
The successful candidate will collaborate closely with Client Services and Sales teams to ensure customer satisfaction while meeting revenue expectations. A minimum of 7 years of customer-facing ...
The successful candidate will collaborate closely with Client Services and Sales teams to ensure customer satisfaction while meeting revenue expectations. A minimum of 7 years of customer-facing ...
Cvent Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular job types at Cvent?
What are the most popular jobs at Cvent?
What are the most popular categories at Cvent?
Job description
Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
We have a rewarding and challenging Sales Executive position in our Third Party Partnerships (TPP) division for talented and motivated individuals who thrive in fast-paced, entrepreneurial work environments. This dedicated team focuses exclusively on third-party planner/agency partners and is responsible for selling Cvent's Event Cloud technology and partnership program offerings to these agencies, driving annual TPP revenue bookings. In this role, your main responsibilities will be demonstrating our product and negotiating and closing deals. You will carry a new-booked business quota, and will be required to demonstrate solution-selling skills.
In This Role, You Will:
Here's What You Need:
We are not able to offer sponsorship for this position.
Physical Demands
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
We have a rewarding and challenging Sales Executive position in our Third Party Partnerships (TPP) division for talented and motivated individuals who thrive in fast-paced, entrepreneurial work environments. This dedicated team focuses exclusively on third-party planner/agency partners and is responsible for selling Cvent's Event Cloud technology and partnership program offerings to these agencies, driving annual TPP revenue bookings. In this role, your main responsibilities will be demonstrating our product and negotiating and closing deals. You will carry a new-booked business quota, and will be required to demonstrate solution-selling skills.
In This Role, You Will:
- Develop and call on new prospects in an effort to meet and exceed individual and department revenue expectations
- Present products and services to new corporate accounts
- Exceed established new business revenue targets for software sales
- Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts
- Accurately forecast sales opportunities via pipeline report
- Effectively and accurately manage personal revenue pipeline to maximize all new business opportunities
- Monitor and report sales activity within the system
- Work with Account Management team and Client Services to ensure complete customer satisfaction with the Cvent product and organization
- Ensure relationships with key decision-makers for accounts that will provide new business are continuously developed and relationships are strengthened and grown
- Perform other duties as assigned
Here's What You Need:
- Bachelor's degree with strong academic credentials or related experience
- Prior revenue generating sales experience, software highly desired
- Excel at developing relationships over the phone
- Ability to handle high outbound call volume with corresponding high talk time
- Must be articulate, organized, detail-oriented, and the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)
- Must be able to integrate knowledge across disciplines to include cold calling, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
- Strong sense of initiative and personal leadership demonstrating the ability to function independently, but must also be able to contribute to team initiatives
- Strong business acumen, ethics and high integrity
- Proficient using general office software applications
- Experience using sales automation products such as Salesforce.com and web collaboration tools like WebEx
- Must be willing to travel for up to 10% of the time
- Must be comfortable speaking in front of large audiences
We are not able to offer sponsorship for this position.
Physical Demands
About Cvent
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
McLean, VA, US
Year founded
1999