... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Collaborate cross-functionally (Product, Marketing, Client Services, Sales Ops) to improve client ...
59 Cvent Customer Service Jobs Hiring Near You
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Collaborate cross-functionally (Product, Marketing, Client Services, Sales Ops) to improve client ...
Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer ...
Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer ...
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer issues are acknowledged and resolved within 24 hours
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer issues are acknowledged and resolved within 24 hours
Collaborate with Account Management and Client Services teams to ensure comprehensive customer satisfaction with the Cvent product and organization. * Ensure relationships with key decision-makers ...
Collaborate with Account Management and Client Services teams to ensure comprehensive customer satisfaction with the Cvent product and organization. * Ensure relationships with key decision-makers ...
... Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved in a timely manner Develop and actively ...
... Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved in a timely manner Develop and actively ...
Commercial Contracts Lead
VA · On-site +1
$90K - $120.30K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Revise, update and maintain the master service, non-disclosure, and other standard form agreements ...
Commercial Contracts Lead
VA · On-site +1
$90K - $120.30K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Revise, update and maintain the master service, non-disclosure, and other standard form agreements ...
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure relationships with key decision‐makers for accounts that will provide new business are ...
... Services teams to ensure complete customer satisfaction with the Cvent product and organization Ensure relationships with key decision‐makers for accounts that will provide new business are ...
Database Engineer II
Tysons, VA · On-site
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... In-depth knowledge of SQL Server and AWS database services such as Amazon Aurora/RDS, DynamoDB, and ...
Database Engineer II
Tysons, VA · On-site
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... In-depth knowledge of SQL Server and AWS database services such as Amazon Aurora/RDS, DynamoDB, and ...
Overview: Cvent is a leading meetings, events, and hospitality technology provider with 5,500 ... 000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a ...
Overview: Cvent is a leading meetings, events, and hospitality technology provider with 5,500 ... 000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a ...
Commercial Contracts Lead
Manhattan, NY · On-site
$98.10K - $131.20K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Revise, update and maintain the master service, non-disclosure, and other standard form agreements ...
Commercial Contracts Lead
Manhattan, NY · On-site
$98.10K - $131.20K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Revise, update and maintain the master service, non-disclosure, and other standard form agreements ...
Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Lead Engineer, Enterprise Services
Tysons, VA · On-site
$103.60K - $136.50K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... We are looking for an experienced IT Enterprise Services Engineer to lead the people and operations ...
Lead Engineer, Enterprise Services
Tysons, VA · On-site
$103.60K - $136.50K/yr
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... We are looking for an experienced IT Enterprise Services Engineer to lead the people and operations ...
Database Engineer II
Mclean, VA · On-site
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... In-depth knowledge of SQL Server and AWS database services such as Amazon Aurora/RDS, DynamoDB, and ...
Database Engineer II
Mclean, VA · On-site
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... In-depth knowledge of SQL Server and AWS database services such as Amazon Aurora/RDS, DynamoDB, and ...
... Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved in a timely manner Develop and actively ...
... Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization Ensure customer issues are acknowledged and resolved in a timely manner Develop and actively ...
Regional Sales Director, Enterprise Solutions
Chicago, IL · On-site +1
$82K - $900K/yr
Collaborate with Account Management and Client Services teams to ensure comprehensive customer satisfaction with the Cvent product and organization. * Ensure relationships with key decision-makers ...
Regional Sales Director, Enterprise Solutions
Chicago, IL · On-site +1
$82K - $900K/yr
Collaborate with Account Management and Client Services teams to ensure comprehensive customer satisfaction with the Cvent product and organization. * Ensure relationships with key decision-makers ...
Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer ...
Collaborate with other divisions across the Company, including Client Services and Sales teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure customer ...
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... We are an internal shared services agency housing digital, email, web, and database marketing as ...
... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... We are an internal shared services agency housing digital, email, web, and database marketing as ...
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Call on existing clients in an effort to meet and exceed individual and ...
Work with Sales and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Call on existing clients in an effort to meet and exceed individual and ...
Sales Executive, Event Solutions
VA · On-site +1
$55K - $60K/yr
Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Sales Executive, Event Solutions
VA · On-site +1
$55K - $60K/yr
Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...
Cvent Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular job types at Cvent?
What are the most popular jobs at Cvent?
What are the most popular categories at Cvent?
Full-time
Posted 9 days ago
Job description
Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
Role Overview:
We are seeking a strategic and consultative leader to join our Hospitality Cloud team as a Senior Manager/Director, Business Transient. This role is designed for a seasoned business travel professional with a strong understanding of the corporate travel ecosystem and a passion for helping clients optimize their transient business strategy.
The successful candidate will act as an advisor, advocate, and industry voice for Cvent's Business Transient suite - including RFP Management, Content Management, Demand Generation, and GDS Access. You will work closely with Cvent's Strategic Account team to deepen relationships with key clients, advise on best practices, and ensure that our solutions deliver measurable value.
This position reports to the Vice President of Sales, Hospitality Cloud and requires strong external presence - including representing Cvent at client meetings, conferences, and associations such as GBTA - as well as thought leadership through channels like LinkedIn and other professional networks.
In This Role, You Will:
Here's What You Need:
This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
Physical Demands
We are not able to offer sponsorship for this position.
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
Role Overview:
We are seeking a strategic and consultative leader to join our Hospitality Cloud team as a Senior Manager/Director, Business Transient. This role is designed for a seasoned business travel professional with a strong understanding of the corporate travel ecosystem and a passion for helping clients optimize their transient business strategy.
The successful candidate will act as an advisor, advocate, and industry voice for Cvent's Business Transient suite - including RFP Management, Content Management, Demand Generation, and GDS Access. You will work closely with Cvent's Strategic Account team to deepen relationships with key clients, advise on best practices, and ensure that our solutions deliver measurable value.
This position reports to the Vice President of Sales, Hospitality Cloud and requires strong external presence - including representing Cvent at client meetings, conferences, and associations such as GBTA - as well as thought leadership through channels like LinkedIn and other professional networks.
In This Role, You Will:
- Partner with the Strategic Account Team to drive renewals and upsell opportunities within existing Business Transient customers - ensuring long-term growth and portfolio expansion.
- Act as a trusted advisor to clients, guiding best practices in Business Transient strategy and maximizing value from RFP Management, Content Management, Demand Generation, and GDS Access.
- Build and strengthen executive-level relationships, positioning Cvent as a strategic partner in the BT space as well
- Represent Cvent at client meetings, conferences, and industry associations (e.g., GBTA), including speaking engagements and thought-leadership opportunities.
- Monitor client feedback, market trends, and competitor activity to inform internal teams and influence product strategy.
- Collaborate cross-functionally (Product, Marketing, Client Services, Sales Ops) to improve client experience, adoption, and engagement.
- Contribute to strategic campaigns, enablement initiatives, and social/digital presence (e.g., LinkedIn) to elevate awareness and engagement.
Here's What You Need:
- Bachelor's degree or equivalent professional experience.
- 10+ years of experience in business travel, hospitality, or corporate travel technology, ideally in a consultative or strategic client-facing role.
- Strong knowledge of the business travel landscape and distribution systems (GDS, CRS, PMS, etc.).
- Demonstrated ability to engage and influence senior-level stakeholders (Director and above).
- Excellent communication, presentation, and consultative advisory skills.
- Proven experience working cross-functionally and integrating client feedback into strategy.
- Active presence in industry associations (GBTA or similar) and comfort with public speaking.
- Familiarity with Cvent Business Transient solutions (formerly Lanyon) strongly preferred.
- Experience exploring (and thirst to continue) how creative, responsible use of AI can streamline workflows and boost customer experience
- Willingness to travel for client meetings, conferences, and industry events.
This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
Physical Demands
We are not able to offer sponsorship for this position.
About Cvent
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
McLean, VA, US
Year founded
1999