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33 Cvent Customer Service Jobs Hiring Near You

Cvent

Consultant, Cvent Consulting

Tysons, VA · On-site

Cvent's Consulting team works with select customers supporting a variety of projects to help ... Refine current services and identify opportunities for new services * Develop thought leadership ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

$47K - $60K/yr

... success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great ...

Cvent

Onboarding Specialist, Customer Success

Tysons, VA · On-site

$47K - $60K/yr

Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for ... service. In This Role, You Will: * Work alongside Sales and Customer Success to learn the goals and ...

Cvent

SVP/VP Professional Services

Tysons, VA · On-site

... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... The successful candidate will bring a proven track record of modernizing service organizations ...

Cvent

Project Manager, Enterprise Events

Tysons, VA · On-site

... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Events Professional Services Team supporting clients leveraging Cvent's Onsite and Virtual ...

Cvent

Implementation Consultant

VA · On-site +1

Your expertise in Cvent products and services will be crucial in guiding customers to achieve their goals and measure results. This role requires deep customer discovery, understanding of business ...

Cvent

Project Manager, Events

Dallas, TX · On-site +1

Cvent has multiple opportunities for Project Managers on the Event 360 Professional Services Team supporting customers leveraging Cvent's Virtual and Onsite Solutions. The successful candidate must ...

Cvent

Sales Executive, Digital Events

Tysons, VA · On-site

$50K - $83K/yr

Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...

Cvent

Sales Executive, Event Solutions

Tysons, VA · On-site

$50K - $83K/yr

Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...

Cvent

Sales Executive, Event Solutions

VA · On-site +1

$50K - $83K/yr

Work with Account Management and Client Services teams to ensure complete customer satisfaction with the Cvent product and organization * Ensure relationships with key decision-makers for accounts ...

Cvent

Commercial Contracts Lead

VA · On-site +1

$90K - $120K/yr

... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Revise, update and maintain the master service, non-disclosure, and other standard form agreements ...

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Infographic showing various Customer Service job openings at Cvent in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 83% Physical, and 17% Remote job distribution.
Consultant, Cvent Consulting

Consultant, Cvent Consulting

Cvent

Tysons, VA • On-site

Full-time

Posted 4 days ago

Job description

Overview:
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
Cvent's Consulting team works with select customers supporting a variety of projects to help modernize and optimize events marketing and management programs. We collaborate with leaders and key stakeholders from Marketing, Meetings & Events, IT, and Procurement through assessments and workshops supporting strategy, planning, and technology evaluation. We also support pilot programs for new Cvent solutions and large-scale platform, integrations, and analytics initiatives. We are currently looking to fill a Consultant role, an essential member of a project team. This role serves as the engagement lead and subject matter expert in our consulting projects with strategic customers and is responsible for completing all project milestones and deliverables to the client's satisfaction.
In This Role, You Will:
Project Delivery - 90%
  • Work with internal project stakeholders to determine overall project parameters, success factors, and project risks

  • Adhere to project scope, requirements, milestones, and deliverables

  • Develop a deep understanding of the customer's current program, organization, processes, policy and technology ecosystem. Help to translate customer business objectives into priorities for meetings and events programs

  • Identify areas of opportunity in advancing key business process supported by the Cvent platform

  • Leverage your subject matter expertise to advise customers on leading and best practices and provide timely, proactive recommendations that will benefit customers' ongoing usage of the Cvent platform

  • Work with project team members to identify opportunities to improve current implementations with an "ecosystem" approach and mindset and define new use cases for the Cvent platform including new pilot initiatives

  • Run day-to-day operational aspects of a project and scope. Develop project plan, timeline and milestones using appropriate tools and techniques. Build and execute project work plans and revise as appropriate to meet changing needs and requirements. Identify resources needed and assign individual responsibilities and tasks. Consistently apply our methodology and ensure project standards. Track and report billable time and expenses on a weekly basis. Travel to customer sites and be available after regular business hours to monitor customer issues and escalations during key points of a project

  • Contribute to objectives for project profitability

Practice Building - 10%
  • Support operational projects that target new services, IP discovery, partner communications, scheduling, etc.

  • Contribute to overall strategy for developing Cvent's Consulting capabilities, offerings, market presence, etc. Refine current services and identify opportunities for new services

  • Develop thought leadership content to position Cvent and Consulting org with business stakeholders.

Here's What You Need:
  • Consultant - BA/BS Degree or equivalent with 5+ years work experience

  • Minimum 2+ years relevant work experience in one of the following: Business Consulting, Technology Consulting, Enterprise Software / SaaS, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture

  • Minimum of 4+ years of project or program management experience, with a focus in SaaS software (PMP certification a plus)

  • Deep understanding of policies, processes and organizational factors supporting meetings, events and travel programs. Strong knowledge of business processes supported by Cvent (Planning, Budgeting and Approvals, Lead Management, Event Marketing)

  • Solid understanding of enterprise software deployment lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies

  • Excellent analytical and problem-solving skills with a history of hands-on, detail orientation

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike

  • Solid record of taking ownership and fearlessly leading teams through ambiguity to solve problems and deliver outcomes

  • Strong organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to thrive in a cross-functional environment

  • Solid knowledge of Cvent products and features, capabilities, leading practices for deployment and use Deep technical knowledge of Cvent products and features, capabilities, best use and how to deploy (Cvent product certifications a plus but not required)

  • Knowledge of the broader technology ecosystem (MAP, CRM, CDP, Expense, Payments, Travel, etc.)

  • Experience in dealing with large, complex, distributed organizations

  • Able to travel up to 25%.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
The estimated base salary range for new hires into this role is $77,000-$105,000 annually + commission depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.
Physical Demands
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.

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