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59 Cvent Customer Service Jobs Hiring Near You

Cvent

Instructional Designer

Tysons, VA · On-site

$65.70K - $89K/yr

We're looking for an experienced and enthusiastic Instructional Designer to join our Cvent Client Services Learning & Development team. This role will support learning programs and Cvent's customer ...

Cvent

Instructional Designer

Mclean, VA

$66.70K - $90.30K/yr

We're looking for an experienced and enthusiastic Instructional Designer to join our Cvent Client Services Learning & Development team. This role will support learning programs and Cvent's customer ...

Cvent

Customer Success Advisor

Mclean, VA

... success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great ...

Cvent

Customer Success Advisor

Tysons, VA · On-site

... success of Cvent's Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great ...

Cvent

Client Services Intern (Summer 2026)

Tysons, VA · On-site

... customer service * Help track customer goals and identify action plans to drive platform adoption and help clients achieve desired outcomes * Partner with customers on how to best leverage Cvent ...

Cvent

... Services Team supporting customers leveraging Cvent's Onsite Solutions. Locations of these ... opportunities are: * Headquarters Office - Tysons Corner, VA * Distribution Office - Draper, UT

Cvent

Sales Engineering Intern

Tysons, VA · On-site

$15.25 - $20.50/hr

Conduct detailed customer requirements, discovery, and analysis * Refine and research technical ... Understand Cvent's API services * Learn the Tray.ai Integration Platform * Implement client ...

Cvent

Project Manager, Events

Dallas, TX · On-site +1

Cvent has multiple opportunities for Project Managers on the Event 360 Professional Services Team supporting customers leveraging Cvent's Virtual and Onsite Solutions. The successful candidate must ...

Cvent

Project Manager, Enterprise Events

Tysons, VA · On-site

... customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a ... Events Professional Services Team supporting clients leveraging Cvent's Onsite and Virtual ...

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Cvent Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Cvent?
    What are the most popular jobs at Cvent?
    What are the most popular categories at Cvent?
    Infographic showing various Customer Service job openings at Cvent in the United States as of May 2026, with employment types broken down into 3% Internship, and 97% Full Time. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.
    Instructional Designer

    Instructional Designer

    Cvent

    Tysons, VA • On-site

    $65.70K - $89K/yr

    Full-time

    Posted 2 days ago

    Job description

    Overview:
    Our Culture and Impact
    Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
    Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
    AI at Cvent: Leading the Future
    Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
    Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.
    We're looking for an experienced and enthusiastic Instructional Designer to join our Cvent Client Services Learning & Development team. This role will support learning programs and Cvent's customer training designs - including videos, in-app microlearning, eLearning, and more. You'll collaborate with cross-functional, global teams to create high-impact, scalable training for Cvent customers, leveraging AI and design authoring tools, learning analytics, and innovative methodologies. This role is ideal for someone who thrives in a fast-paced tech environment, is passionate about creating engaging learning designs for customer audiences, and has excellent organizational and project management skills.
    This role will report to the Manager, Instructional Design, Learning & Development.
    In This Role, You Will:
    • Coordinate customer learning programs with a demonstrated ability to manage multiple projects simultaneously in a fast-paced tech environment
    • Collaborate with cross-functional global teams to deliver scalable learning content that is timely and aligned with evolving product offerings and business priorities
    • Own the end-to-end instructional design process for customer-facing training - including needs analysis, content design and development, quality review, publish, and ongoing optimization
    • Innovate and help drive customer-centric design approaches within the team across a variety of learning formats - including video, in-app microlearning, eLearning, certifications, webinar design, and more
    • Champion the integration of AI and emerging technologies to enhance customer learning experiences and drive workflow efficiencies within the team
    • Elevate our Voice of the Customer by aligning customer feedback and data with ongoing enhancements to our customer training content

    Here's What You Need:
    • Bachelor's degree in Instructional Design, Learning Experience Design, Learning Technologies, or a related field
    • 5+ years of experience in instructional design, including 2+ years leading projects within a tech-forward environment
    • Excellent project management, organizational skills, and attention to detail - able to set priorities, proactively manage timelines, and bring projects from concept to delivery with minimal supervision
    • Experience working collaboratively with stakeholders across cross-functional, global teams
    • Skilled in designing and implementing engaging, on-brand, scalable learning experiences-such as microlearning, personalized pathways, or just-in-time performance support-tailored to digital SaaS audiences
    • Strong communicator, with the ability to distill technical or complex concepts into easy-to-understand, actionable learning
    • Expertise in instructional methodologies and a range of learning technologies (such as Articulate, Adobe Creative Cloud, Camtasia, AI authoring tools, LMS platforms, in-app engagement software, learning analytics, etc.)
    • Ability to synthesize data and learner feedback for continuous program improvement
    • Passion for Learning & Development and shaping the future of customer learning with innovative AI and technology solutions

    Applicants should include a link to a digital portfolio and/or samples of relevant work within their application.
    Ready to drive customer success and product adoption at Cvent through innovative, on-demand learning experiences? Let's shape the future of training together.
    We are not able to offer sponsorship for this position

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