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What are the key skills and qualifications needed to thrive as a Field Service Technician, and why are they important?

To thrive as a Field Service Technician, you need strong mechanical and electrical troubleshooting skills, relevant technical training or certification, and a solid understanding of equipment maintenance. Familiarity with diagnostic tools, service management software, and manufacturers' systems is typically expected. Exceptional problem-solving ability, customer service orientation, and effective communication skills help you stand out in this role. These skills ensure timely repairs, customer satisfaction, and reliable field operations that keep essential systems running smoothly.

What are some common challenges Field Service Technicians face when working at customer sites?

Field Service Technicians often encounter challenges such as troubleshooting unfamiliar equipment, adapting to varied work environments, and managing time efficiently while traveling between client locations. They must also balance technical problem-solving with strong customer service skills, as they represent the company during on-site visits. Additionally, they may need to quickly learn new technologies or procedures to address unique client needs, making adaptability and ongoing learning essential for success in this role.

What are Field Service Technicians?

Field Service Technicians are skilled professionals who install, maintain, and repair equipment or systems at client locations rather than in a fixed workplace. They often work in industries such as manufacturing, IT, telecommunications, or medical devices, providing on-site technical support and troubleshooting. Their job involves traveling to customer sites, diagnosing issues, performing repairs, and ensuring equipment is functioning properly. Strong problem-solving skills, technical knowledge, and customer service abilities are essential for this role.

What is a field service technician?

A field service technician is a professional who installs, maintains, and repairs equipment or systems at customer locations. They often work independently, use tools and diagnostic devices, and may require technical certifications. The role typically involves traveling and working outside a traditional office environment.

What is the difference between Field Service Technician vs Maintenance Technician?

AspectField Service TechnicianMaintenance Technician
CertificationsOften requires technical certifications or manufacturer-specific trainingRequires general maintenance or technical certifications, such as HVAC or electrical licenses
Work EnvironmentTypically works on-site at client locations, traveling between sitesUsually works at a fixed facility or plant, performing routine maintenance
Employer & Industry UsageCommon in telecommunications, HVAC, appliance repair, and industrial equipmentCommon in manufacturing, facilities management, and industrial settings

Both roles involve technical skills and hands-on work, but Field Service Technicians focus on on-site service and repairs at client locations, often requiring travel. Maintenance Technicians generally perform scheduled maintenance at a fixed site, emphasizing routine upkeep. Understanding these differences helps job seekers find the right fit based on work environment and certification requirements.

What is it like to work at Computer Task Group?

Computer Task Group (CTG) is a global IT consulting and staffing company that values collaboration, innovation, and customer satisfaction, fostering a dynamic and supportive work environment.

CTG operates with a team-based structure, offering opportunities for professional growth and development through training programs, mentorship, and cross-functional projects. The company's mission is to deliver high-quality IT solutions and services to clients across various industries, leveraging its global network and expertise.

Working at CTG may appeal to candidates seeking a challenging and rewarding career in IT consulting, with opportunities to work on diverse projects, develop new skills, and collaborate with a global team of professionals.
What other companies are hiring for Field Service Technician jobs?
What are the most popular jobs at Computer Task Group?
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Infographic showing various Field Service Technician job openings at Computer Task Group in the United States as of May 2026, with employment types broken down into 45% Full Time, 52% Contract, and 3% Nights. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution.
Construction Safety Trainer/Foreman

Construction Safety Trainer/Foreman

Computer Task Group, Inc

Newark, OH • On-site

$45 - $47/hr

Full-time

Posted 9 days ago

Job description

Overview

CTG is seeking a Construction Safety Trainer/Foreman to support a major capital expansion project. This role is responsible for leading construction safety initiatives, ensuring OSHA and EPA compliance, managing contractor safety performance, and promoting a zero-incident safety culture across all project activities.

Location: Newark, OH
Duration: 8 months
Pay Rate: $45.00 - $47.00/hour

Key Responsibilities:

  • Lead and manage construction safety programs and compliance initiatives
  • Conduct safety audits, inspections, risk assessments, and hazard mitigation planning
  • Oversee contractor safety performance, orientations, toolbox talks, and compliance reviews
  • Investigate incidents, perform root cause analysis, and implement corrective actions
  • Ensure compliance with OSHA 1926 standards, EPA regulations, and site safety requirements
  • Develop and deliver safety training programs for construction personnel and contractors
  • Coordinate emergency response procedures and continuous improvement initiatives
  • Track safety KPIs, audit findings, and corrective action completion

Required Skills & Qualifications:

  • 5+ years of construction safety or construction management experience
  • Strong knowledge of OSHA 1926 construction standards and regulatory compliance
  • Experience supporting capital construction projects and contractor safety programs
  • Strong leadership, communication, investigation, and problem-solving skills
  • Ability to work effectively in fast-paced industrial or construction environments
  • Bachelor’s degree in Safety Engineering, Engineering, Occupational Safety, or related field preferred

Preferred Qualifications:

  • Chemical or industrial construction safety experience
  • Six Sigma or Lean certification
  • Experience with international safety standards and practices

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

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About Computer Task Group

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We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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