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What is it like to work at Computer Task Group?

Computer Task Group (CTG) is a global IT consulting and staffing company that values collaboration, innovation, and customer satisfaction, fostering a dynamic and supportive work environment.

CTG operates with a team-based structure, offering opportunities for professional growth and development through training programs, mentorship, and cross-functional projects. The company's mission is to deliver high-quality IT solutions and services to clients across various industries, leveraging its global network and expertise.

Working at CTG may appeal to candidates seeking a challenging and rewarding career in IT consulting, with opportunities to work on diverse projects, develop new skills, and collaborate with a global team of professionals.

What makes Computer Task Group an attractive place to work?

Computer Task Group is a leading provider of IT services and solutions, with a strong reputation for delivering high-quality technology consulting and managed services to its clients. The company fosters a collaborative and innovative work environment, where employees can engage in meaningful projects, develop new skills, and work closely with experienced professionals. By joining Computer Task Group, individuals can pursue a career in a dynamic and growth-oriented organization, with opportunities to make a meaningful impact, advance their professional development, and contribute to the company's continued success.
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Infographic showing various Technical Consultant job openings at Computer Task Group in the United States as of July 2026, with employment types broken down into 41% Full Time, 57% Contract, and 2% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Team Lead, Field Services - Refresh Project Team

Computer Task Group, Inc

Nashville, TN • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview

Job Title: Team Lead, Field Services - Refresh Project Team

Location: Onsite – Nashville, TN

Employment Type: Full-Time

Experience Level: Team Lead (5–7 years of experience in desktop support or related field)

Company: CTG (Computer Task Group) – Supporting a client in the Mid-South region

Position Summary:

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Key Responsibilities:Client Build Support
- Lead troubleshooting efforts for complex technical issues and escalations.
- Mentor and support junior technicians in daily operations.
- Coordinate with cross-functional teams for system upgrades and deployments.
- Ensure compliance with IT policies and procedures.
- Provide advanced support for specialized devices and software used in medical and lab environments.

- Image desktops and laptops with Office 365 and other required software.

- Troubleshoot and resolve imaging issues.

- Install and configure end-user software and tools.

- Validate system builds to ensure readiness for deployment.

End User Support

- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

- Map and troubleshoot printers, network drives, and connectivity issues.

- Confirm resolution with end users and escalate unresolved issues per client procedures.

Actions and Results

- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

- Maintain clear and professional communication with customers.

- Perform basic hardware maintenance and component replacement.

- Track and manage inventory of IT equipment.

Required Skills and Qualifications:

- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Proven experience in managing and resolving complex desktop support issues.
- Ability to lead small technical projects and deployments.
- Experience with enterprise-level ticketing systems and documentation.
- Advanced troubleshooting skills for hardware, software, and network-related issues.
- Strong analytical and problem-solving abilities.

- Familiarity with PC imaging and operational programs.

- Experience working within SLA frameworks and escalation protocols.

- Strong interpersonal and organizational skills.

- Basic understanding of workstation backups and restores.

- Solid communication skills across all organizational levels.

- Familiarity with Microsoft 365 troubleshooting.

- Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

- 1–2 years of experience in supervisory desktop support or equivalent technical training.

- 5 -7 years of experience in Desktop support or equivalent technical training.

- Eager to learn and grow in a fast-paced IT support environment.

- Comfortable working independently and collaboratively.

- Reliable, detail-oriented, and customer-service focused.

Team Leadership and Supervision
- Supervise and mentor Field Services Technicians, providing guidance and support.
- Coordinate daily tasks and ensure team adherence to SLA and escalation procedures.
- Conduct performance reviews and assist in training and onboarding new technicians.
- Serve as primary point of contact for escalated technical issues and client communications.
- Collaborate with management to improve service delivery and operational efficiency.

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About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

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