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77 Cnb Bank Customer Service Agent Jobs Hiring Near You

CNB Bank

FCBank, ITM Agent

Bucyrus, OH · On-site

$12.75 - $17/hr

... customer service and support to clients through ITMs, contact center emails, and online/mobile banking messages for CNB's Family of Banks. This includes assisting with transactions, troubleshooting ...

CNB Financial Corporation

FCBank, ITM Agent

Bucyrus, OH · On-site

$12.75 - $17/hr

Description An ITM Agent is responsible for providing exceptional customer service and support to clients through ITMs, contact center emails, and online/mobile banking messages for CNB's Family of ...

CNB Financial Corporation

FCBank, ITM Agent

Bucyrus, OH · On-site

$12.75 - $17/hr

Description An ITM Agent is responsible for providing exceptional customer service and support to clients through ITMs, contact center emails, and online/mobile banking messages for CNB's Family of ...

CNB Bank

CNB Bank, Contact Center Agent

Du Bois, PA

$14.25 - $19.25/hr

... customer service for CNB's Family of Banks and support to clients through calls, live chats, and ... banking products and services as appropriate. CC Agent II * Consistently demonstrate Level I ...

CNB Bank

CNB Bank, Contact Center Agent

Du Bois, PA · On-site

$14.25 - $19.25/hr

A Contact Center Agent is responsible for providing exceptional customer service for CNB's Family ... Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures.

CNB Bank

CNB Bank, Contact Center Agent

Du Bois, PA · On-site

$14.25 - $19.25/hr

... customer service for CNB's Family of Banks and support to clients through calls, live chats, and ... banking products and services as appropriate. CC Agent II * Consistently demonstrate Level I ...

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CNB Bank Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Agent, and why are they important?

To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.

What are the most common challenges Customer Service Agents face and how are they typically addressed?

Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.

What are customer service agents?

Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.

What is the difference between Customer Service Agent vs Customer Support Specialist?

AspectCustomer Service AgentCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communicationSimilar credentials; may require technical or product-specific certifications
Work EnvironmentCall centers, retail, online supportTechnical support centers, online chat, email support
Employer & IndustryRetail, telecom, hospitality, e-commerceTech companies, software firms, electronics
Common Search & ComparisonCustomer Service Agent vs Customer Support Specialist

Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.

Do workers at CNB Bank get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Does CNB Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Is the health insurance from CNB Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at CNB Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and January 2026.

Do workers at CNB Bank worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2025.

Do CNB Bank workers get to choose the shifts they work?

Most people get to choose which shifts they work.
82% report that they have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for CNB Bank workers to change shifts?

Most people find it easy to change shifts.
100% of people report that it’s easy to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at CNB Bank?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and January 2026.

Do CNB Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2025.

Do workers at CNB Bank do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
92% of people report that they don’t do extra unpaid work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at CNB Bank?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at CNB Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
94% of people say they’re treated with respect by their managers.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at CNB Bank get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and January 2026.

Is it stressful to work at CNB Bank?

Some people feel stressed out here.
53% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at CNB Bank enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at CNB Bank recommend working with their team?

Most people recommend working with their team.
72% of people report that they would recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get enough training when they start at CNB Bank?

Most people got enough training when they started.
89% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get support to advance at CNB Bank?

Most people are given support to advance their career here.
In the last year, 76% of people report being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people think CNB Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how CNB Bank is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and January 2026.
What other companies are hiring for Customer Service Agent jobs?
What are the most popular jobs at Cnb Bank?
What are the most popular categories at Cnb Bank?
Infographic showing various Customer Service Agent job openings at Cnb Bank in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution.
FCBank, ITM Agent

FCBank, ITM Agent

CNB Bank

Bucyrus, OH • On-site

$12.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

CNB Bank rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

11th of 141 rated banks

Job description

Job Type
Full-time
Description
An ITM Agent is responsible for providing exceptional customer service and support to clients through ITMs, contact center emails, and online/mobile banking messages for CNB's Family of Banks. This includes assisting with transactions, troubleshooting issues, and answering inquiries.
Below is a list of essential functions for this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES
  • Provide prompt and courteous assistance to clients, addressing their inquiries and resolving issues related to banking services.
  • Accurately assist clients with various transactions, including deposits, withdrawals, and account inquiries, ensuring accuracy and efficiency through an ITM, contact center emails, and online/mobile messages.
  • Diagnose and provide support in solving technical problems clients may encounter with ITMs, email, or online/mobile banking platforms.
  • Ensure each interaction is positive and personalized, making clients feel valued and understood.
  • Monitor and maintain performance metrics within established guidelines to ensure service quality and operational efficiency.
  • Adhere to all bank policies and procedures and ensure the adherence of bank policies and procedures.

ATTITUDES
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
  • Respect: Demonstrate respect by actively listening, communicating with courtesy, and ensuring every client feels valued throughout their experience.
  • Client Focus: Actively understand client needs and deliver prompt, thoughtful solutions that enhance their overall experience.
  • Inclusion: Treat every coworker and client with fairness and empathy, ensuring each person feels heard, respected, and welcomed.

BEHAVIORS
Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
  • Leadership: Take initiative, support teammates, and consistently model the professionalism and service standards that create an exceptional client experience.
  • Integrity: Be honest, dependable, and transparent in every interaction, ensuring clients can trust the support and information I provide.
  • Collaboration: Work closely with teammates, sharing information openly, and supporting collective problem-solving to ensure clients receive the best possible service.
  • Volunteerism: Engage in community initiatives and encourage others to make a positive impact beyond our daily work.

COMPETENCIES
Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
  • Accountability: Take ownership of actions, following through on commitments, and ensuring every client receives accurate, dependable support.
  • Innovation: Embrace new ideas, adapt quickly to change, and find creative ways to enhance the client experience.
  • Professionalism: Communicate respectfully, maintain composure in all situations, and consistently deliver reliable, high-quality support to every client.

POSITION LEVEL(S) EXPECTATIONS
ITM Agent I
  • Provides exceptional personalized service to clients by means of ITMs, email, and online/mobile banking messages.
  • Successfully addresses all service or transaction needs and refer banking products and services as appropriate.

ITM Agent II
  • Consistently demonstrate Level I responsibilities.
  • Consistently demonstrates "good" and/or "very good" on performance appraisal ratings.
  • Successfully masters personalized service to clients by means of interactive ITMs, email, online/mobile banking messages, and all other relevant banking systems, with little to no assistance.
  • Supports ITM Agent I coworkers with on-demand, real-time support post-training and ongoing expertise, daily, in the absence of a Senior ITM Agent or the ITM Manager.
  • Is a strong source of knowledge on all divisional products and services.
  • Consistent in attendance and punctuality, according to the monthly ITM schedule.

Senior ITM Agent
  • Consistently demonstrates Level I and II responsibilities.
  • Takes the lead and manages more complex client interactions, e.g., fraud cases and escalated client interactions.
  • Consistently demonstrate being solutions-oriented and all ten Core Values daily.
  • Is a strong source of knowledge for ongoing changes to policies & procedures.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES
Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCE
To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily, and a skills inventory is listed below. High school diploma or general education degree (GED) is required, with related ITM and contact center experience. A background screening will be conducted.
  • LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate with clients directly and effectively.
  • TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, including eBanking, ITM software/hardware, contact center chat/email technology, debit card system, statement processing system, and any other computer programs pertinent to performing job duties.
  • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS
  • Medical, Dental, Vision & Life Insurance
  • 401K with company match
  • Paid Time Off & Recognized Holidays
  • Leave policies
  • Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
  • Employee Assistance Program
  • Employee Health & Wellness Program
  • Special Loan and Deposit Rates
  • Gradifi Student Loan Paydown Plan
  • Rewards & Recognition Programs and much more!

Eligibility requirements apply.
FCBank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.
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