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BA/QA Analyst - Retail Merchandising Applications
Category: Business Analysis (functional and technical)
Main location: United States, Pennsylvania, Pittsburgh
Position ID:J0526-1618
Employment Type: Full Time
Position Description:
We are seeking an exceptionally detail-oriented Consultant who serves as the critical bridge between business stakeholders and technical teams to support a suite of web based merchandising applications. This individual will possess a strong ability to elicit, analyze, challenge, and refine business requirements while ensuring technical solutions fully align with business objectives.
The systems integrate with SQL Server, Databricks, Azure services, Snowflake, and multiple internal and external web services. The role includes analyzing functional and technical requirements, validating complex data flows, and ensuring accuracy of financial, forecasting, and planning metrics.
Your future duties and responsibilities:
Requirements Elicitation & Analysis
. Partner closely with business stakeholders to gather, document, and validate detailed functional and non-functional requirements.
. Facilitate workshops, interviews, and working sessions to fully understand business processes, goals, and pain points.
. Translate business needs into clear, structured, and actionable requirements (e.g., user stories, functional specifications, process flows).
. Ensure requirements are unambiguous, testable, and traceable.
Gap Analysis & Challenge Function
. Proactively identify gaps, inconsistencies, and undefined scenarios within business requirements.
. Challenge stakeholders constructively to clarify assumptions, edge cases, and business rules.
. Recommend improvements or alternative solutions based on best practices and prior experience.
. Ensure completeness of requirements before development begins.
Solution Validation & Development Oversight
. Collaborate with development teams to ensure clear understanding of requirements.
. Review technical designs and implemented solutions for alignment with business expectations.
. Challenge developers when delivered functionality does not fully meet requirements or misses edge cases.
. Serve as a quality gate between business expectations and technical delivery.
Testing & Quality Assurance Support
. Define, document, and review comprehensive test scenarios and test cases based on business requirements.
. Actively participate in test planning and execution, including:
o Functional testing
o User acceptance testing (UAT)
. Perform hands-on validation of system functionality to ensure expected outcomes.
. Identify defects, document issues clearly, and work with teams to resolve them.
Stakeholder Communication
. Act as a trusted advisor to both business and technical teams.
. Communicate complex ideas clearly to non-technical stakeholders.
. Provide regular updates on requirement status, risks, and gaps.
. Facilitate alignment across cross-functional teams.
Required qualifications to be successful in this role:
. 3-5 years of BA experience.
. 2-5 years of software QA experience.
. 1-4 years of Experience in merchandising, retail, or supply chain systems.
. Proven experience as a Business Consultant, Functional Consultant, or Business Analyst in a delivery-focused environment.
. Exceptional attention to detail with a strong analytical mindset.
. Demonstrated ability to identify gaps in requirements and proactively address them.
. Experience working directly with both business stakeholders and technical teams.
. Strong understanding of software development lifecycle (SDLC), Agile and/or Waterfall methodologies.
. Hands-on experience with test case creation, execution, and validation.
. Ability to challenge constructively and influence stakeholders at all levels.
. Excellent documentation skills (e.g., BRDs, FRDs, user stories, test cases).
. Experience working in cloud environments (Azure, AWS, or GCP).
. Experience with data intensive solutions. Proficiency with SQL and large data structures.
. Ability to work independently, manage priorities, and proactively identify risks.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 - $139,300.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs
Skills:

• Quality assurance
• Retail
• SQL
• Supply Chain Management
• User acceptance testing
• Business Analysis
• Data Mapping

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.