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62 Carrier Customer Service Jobs Hiring Near You

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Carrier Jobs Information

What is it like to work at Carrier?

Carrier, a leading provider of heating, air conditioning, and refrigeration solutions, operates with a culture that emphasizes innovation, collaboration, and customer satisfaction. The company's team structure is organized around a global network of research and development centers, manufacturing facilities, and sales offices, fostering a dynamic work environment that encourages cross-functional collaboration and knowledge sharing. Working at Carrier may appeal to candidates who are passionate about creating sustainable solutions for buildings and communities, as the company offers opportunities to contribute to cutting-edge projects and develop skills in a rapidly evolving industry.

What makes Carrier an attractive place to work?

Carrier is a leading global provider of innovative heating, air conditioning, and refrigeration solutions, with a long history of delivering high-quality products and services. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop their skills in a stable and supportive setting. By joining Carrier, individuals can contribute to shaping the future of the built environment and enjoy opportunities for professional growth, development, and impact in a global organization.

Do workers at Carrier get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and August 2026.

Does Carrier pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
43% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and September 2026.

At Carrier, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and September 2026.

Is the health insurance from Carrier affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and September 2026.

Do people get paid time off at Carrier?

Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 78% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 22% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Carrier worry about hours?

Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and March 2026.

Do Carrier workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Carrier workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at Carrier?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and September 2026.

Do Carrier managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and March 2026.

Do jobs at Carrier spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Carrier?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and September 2026.

Is a Carrier job good for students?

Only some students say this is a good place to work if you’re studying.
40% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and March 2026.

Is working at Carrier good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and September 2026.

Do people at Carrier feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people at Carrier get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 41 people who took the Breakroom Quiz between January 2025 and September 2026.

Is it stressful to work at Carrier?

Some people feel stressed here.
60% of people say they often feel stressed at work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people at Carrier enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people at Carrier recommend working with their team?

Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people get enough training when they start at Carrier?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people get support to advance at Carrier?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and September 2026.

Do people think Carrier’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and September 2026.

Do workers feel well informed about how Carrier is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.

What are the most popular job types at Carrier?

    What are the most popular jobs at Carrier?

    What are the most popular categories at Carrier?

    Infographic showing various Customer Service job openings at Carrier in the United States as of August 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 80% Physical, and 20% Remote job distribution.

    Customer Service Representative

    Evans Transportation Services LLC

    Delafield, WI

    $40K - $42K/yr

    Full-time

    Re-posted 25 days ago

    Job description

    Description


    CUSTOMER SERVICE REP.

    Job Description

    Department: 300 - Managed Transportation - Operations

    Reports To: Director of Operations

    Direct Reports: This role has no direct reports.

    FLSA Classification: Exempt

    Updated: 6/2024

    THE POSITION

    Under the direction of the Director of Operations this role will be responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans' transportation management system (TMS). To complete their objective successfully, Evans' Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.

    ROLES AND RESPONSIBILITIES

    • LTL and TL order entry/ validation
    • Invoice Entry
    • Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
    • Communicate delivery updates to customers via Evans' transportation management system (TMS), email, and phone.
    • Communicate information needed to mitigate delivery issues with Evans' Operations Team.
    • Maintain the highest level of customer service even when under pressure.
    • Perform all other duties as assigned.

    An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

    The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

    MINIMUM QUALIFICATIONS AND REQUIREMENTS

    Education: N/A

    Experience / Training: Exceptional customer service skills. High level of organizational and multi-tasking skills. Ability to problem solve on the spot. Attention to detail and accuracy. Team-oriented. Self-motivated, dedicated, and enthusiastic. Ability to read, write, type, and speak English fluently. 

    Licenses / Certifications: N/A

    Technology / Equipment: Experience with Microsoft Office, especially Outlook. Ability and willingness to learn new software. 

    PERFERRED QUALIFICATIONS AND REQUIREMENTS

    Education: Bachelor's degree preferred. 

    Experience / Training: Previous experience with shipping/trucking carriers preferred. 

    Licenses / Certifications: N/A

    Technology / Equipment: N/A

    PHYSICAL AND MENTAL DEMANDS

    While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

    WORK ENVIRONMENT

    Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

    The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

    I have read and understand the duties, responsibilities, and requirements for this position.

    ____________________________________________ ____________________________

    Employee Acknowledgement Date

    This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Evans Transportation retains the discretion to add duties or change the duties of this position at any time.

    Apply