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SORM | Contract Manager | 26-0559

Austin, TX · On-site

$88K - $118K/yr

SORM's core missions are founded on exemplary customer service. The agency administers the workers ... Develops expertise in the CAPPS Financial system to promote compliance with procurement and ...

CAPPS

TCEQ - Electronics Technician II

Austin, TX · On-site

Experience providing customer service in a work setting Qualifications: REQUIRED EDUCATION ... A copy of your official college transcript or evaluation of foreign credentials in CAPPS is ...

CAPPS

TPWD - Manager III

Austin, TX · On-site

To complete the supplemental questions, login to CAPPS Recruit. IF THIS INFORMATION IS NOT ... Oversees special projects at the discretion of the Customer Services Manager. Utilizes ServiceNow ...

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TPWD - Customer Service Representative I

TPWD - Customer Service Representative I

CAPPS, Inc.

Grapeland, TX • On-site

$13.75 - $18.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative I

Under the direction of the Office Manager, this position performs entry-level to routine customer service work and provides customer service and information to the public for Mission Tejas State Park. Performs computerized registration of park visitors and campers. Collects permit fees and accounts for revenue collected. Assists with park store operations. Prepares reports and maintains appropriate files. Performs data entry, retrieval, and verification using word processing and spreadsheet software. Process incoming and outgoing correspondence. Maintains inventory of office materials and supplies. Performs light maintenance including cleaning and maintaining park office and restrooms. Works under close to moderate supervision, with minimal latitude for use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Qualifications

Minimum Qualifications:

  • Education: Graduation from High School or GED.
  • Experience: Three years experience in general clerical, cash handling or customer service.
  • Licensure: Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

Preferred Qualifications:

  • Experience: Experience in high-quality customer service.
  • Experience in revenue collection and accounting.
  • Experience in clerical and data entry.
  • Experience working with the public.
  • Experience in operating within a fiscal control program.
  • Experience of retail operations, including but not limited to: inventory, sales reporting, merchandizing, procurement of items for resale, budget theories and concepts, and reporting of sales, inventory, and retail ratios.

Knowledge, Skills and Abilities:

  • Knowledge of general office procedures.
  • Knowledge of telephone procedures and etiquette.
  • Knowledge of basic mathematics.
  • Skill in using MS Word, Excel and Outlook.
  • Skill in effective verbal and written communication.
  • Skill in using standard office equipment.
  • Skill in proper spelling, punctuation and grammar.
  • Skill in making independent, sound and timely decisions.
  • Skill in providing quality customer service in a courteous and professional manner.
  • Ability to accurately handle cash and account for revenue collected.
  • Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
  • Ability to work independently with little or no supervision.
  • Ability to work as a member of a team.
  • Ability to prepare and maintain records, reports and files.
  • Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
  • Ability to conduct work activities in accordance with TPWD safety program.

Working Conditions:

  • Required to work in a public park with overnight camping and day use.
  • Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
  • Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
  • May be required to operate a State vehicle.
  • Required to travel 5% with possible overnight stays.
  • Required to conform to TPWD dress and grooming standards, work rules and safety procedures.
  • Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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About CAPPS

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A statewide software solution developed by the Texas Department of Information Resources, CAPPS consolidates financial management, HR, and payroll operations for state agencies. Designed as a unified enterprise resource system, CAPPS replaced legacy tools in the early 2000s with a scalable, integrated platform tailored to agencies of varied size and complexity.

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

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