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Job Description
The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!
NOTICE TO APPLICANTS
Applications must contain a complete job history, detailing:

• Job title
• Dates of employment
• Name of employer
• Supervisor's name and phone number
• Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for

Important: Resumes do not replace this required information. Applications stating, "See attached" or "See resume" will not be accepted. The employment history listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application and will not be further considered for the position applying for.
Required Documents

• Letter of Interest
• Resume

The hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as "relevant."
Incomplete applications will not be considered
Applicant Release Form Website Link
WORK IN TEXAS APPLICANTS
To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to https://capps.taleo.net/careersection/ex/jobsearch.ftl and select our agency, Public Utility Commission of Texas, from the "Company/Agency" list.
If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.
The Public Utility Commission regulates the state's electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.
Join a Team Dedicated to Public Service
Are you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure
Make a Difference with Us
We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.
Competitive Benefits Package
In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.
For a detailed overview, please visit https://www.puc.texas.gov/HumanResources/Home/Benefits.
Ready to Make a Difference? Apply Today!
DIVISION - EXTERNAL AFFAIRS
About External Affairs
The External Affairs Division serves as the PUCT's voice and primary connection to the public, stakeholders, and policymakers. Focused on transparency, education, and engagement, the division supports agency-wide priorities through strategic communication, outreach initiatives, and coordination with the Texas Legislature. Whether informing Texans about utility regulations or guiding industry stakeholders through compliance, External Affairs plays a critical role in advancing the Commission's mission.
Communications
Communications serve as the eyes, ears, and most importantly, the voice of the PUCT. Our top priority is educating and informing Texans about the duties, responsibilities, and actions of our agency. We do this daily in many ways, including the use of multiple social media channels, media engagement, website management, infographic and collateral materials creation, audio/video and photography production, persuasive writing, media and social media monitoring and other tools.
Filed documents include pleadings, testimony and briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADAD's, and annual reports. Adhering to PUC Procedural rules 22.71 and 22.72, staff reviews filings and evaluates documents for compliance with Federal and State Privacy Laws prior to Central Records processing. Central Records processes confidential materials, workshop and Open Meeting transcripts, and agency publications, and works with the Financial Resources division on billing and payments for registrations, copies, and publications.
Government Relations
Governmental Relations centralizes and facilitates the Commission's communication with the Texas Legislature, Legislative Offices, constituents, and other agencies.
Office of Public Engagement
The Office of Public Engagement helps the public participate in all aspects of the PUCT's work. The actions of the PUCT impact the safety and pocketbooks of Texans, but the work of the agency can be very technical and difficult to understand. The Office of Public Engagement serves as a resource to the public to explain PUCT processes and instruct Texans on how to participate in rulemakings, rate cases, hearings, and other important activities. The Office of Public Engagement also advises the Commission on how to make the PUCT more accessible to all Texans.
Utility Outreach
Utility Outreach provides water and sewer utilities with information on legislative updates and how to comply with rules and regulations and handle customer complaints.
Utility Outreach helps the Texas water and sewer utility industry navigate the rules and regulations that mark the path to compliance and commercial viability, providing information ranging from customer service best practices to service area and legislative updates.
Utility Outreach's mission is to provide outreach and education to retail water and sewer public utilities to promote regulatory compliance, enhance cybersecurity and preserve their financial and managerial integrity.
Are you a strategic leader with a passion for public service, stakeholder engagement, and public policy?
The Public Utility Commission of Texas (PUCT) is seeking a Chief of External Affairs to lead the agency's communications, government relations, public engagement, utility outreach, and consumer protection programs and initiatives. This executive leadership role provides a unique opportunity to shape how the agency communicates, collaborates, and engages with Texans, policymakers, industry stakeholders, and regulated entities while advancing the Commission's mission and strategic priorities.
The Chief of External Affairs serves as a member of the agency's executive leadership team and is responsible for directing the operations and strategic initiatives of the External Affairs Division. This position oversees Communications, Government Relations, the Office of Public Engagement, and Consumer Protection, ensuring effective stakeholder engagement, legislative coordination, public communication, consumer education, and outreach efforts. The Chief of External Affairs advises executive leadership and Commissioners on legislative, communications, public affairs, and stakeholder matters; develops and implements agency-wide external affairs strategies; and represents the Commission before legislators, government officials, stakeholders, regulated industries, and the public.
If you are an experienced executive leader who thrives in a fast-paced environment and is committed to public service, strategic leadership, and advancing the mission of the PUCT, we encourage you to apply today.
Qualifications:
The ideal candidate should possess the following minimum qualifications. Applicants must meet all the required minimum qualifications to be considered for this position.

• Graduation from an accredited four- year college or university with an undergraduate degree or higher in business administration, public administration, communications, public relations, political science, government, journalism or a related field.
• Seven years of full-time experience in communications, government relations, public affairs, public engagement, external affairs, or a related field.
• Seven years' experience in a position responsible for managing, directing, or supervising the work of others, including leadership responsibility for programs, operations, or organizational initiatives.

Preferred Qualifications:

• Experience overseeing or directing communications, legislative affairs, stakeholder engagement, public outreach, consumer relations, or external affairs within a governmental or regulatory environment.
• Experience interacting with Texas legislators, governmental entities, regulated industries, stakeholders, media representatives, or the public regarding public policy, legislative, regulatory or agency operational matters.
• Experience developing or implementing strategic communications, legislative strategies, public outreach initiatives, stakeholder engagement efforts, or organizational improvement efforts.
• Experience advising executive leadership, elected officials, or senior management on legislative policy, communications, or operational matters.

WORK SCHEDULE
The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests, including any form of telecommuting, is at management's discretion and based on the business needs of the agency and the requirements of the position.
Newly hired employees are required to complete a waiting period before becoming eligible to telecommute. After thirty (30) days of employment and with supervisor approval, a new hire may telecommute up to one (1) day per week. After ninety (90) days of employment and with supervisor approval, a new hire may telecommute up to two (2) days per week. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.
VETERAN'S PREFERENCE
Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.
The MOS codes applicable to this position can be accessed at:
Military Crosswalk for Chief of External Affairs
If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran - DD Form 214; Surviving Spouse of a Veteran who has not remarried - Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty - Birth Certificate and DD Form 1300.
A detailed job description can be viewed on our website:
https://puc.texas.gov/HumanResources/Home/Jobs
Salary commensurate with qualifications. The salary of an ERS Retiree or non-contributing member may be 6% less than the recommended salary.
REMARKS

• Due to the volume of applications received, only candidates selected for an interview will be contacted. Non-selection notifications will be sent to interviewed candidates following the hiring decision.
• All information provided in connection with an employment application must be accurate and complete. Any misstatement, falsification, or omission of information may result in refusal to hire or, if hired, termination.
• If the position requires it, licensure as a Professional Engineer or to practice law in Texas will be verified through the Professional Board of Engineers or the State Bar of Texas for the selected candidate.
• A satisfactory driving record is necessary for driving a state or personal vehicle for agency business. Selected candidates will have their driving records evaluated according to the Commission's Traffic Safety policy.
• For males born on or after January 1, 1960, the PUC will verify Selective Service registration through the online Selective Service System. Males born after January 1, 1960, who are not registered must provide proof of exemption from the Selective Service registration requirement.
• The Public Utility Commission of Texas (PUCT) participates in the EVerify+ system to confirm employment eligibility for all newly hired employees. All candidates must be legally authorized to work in the United States at the time of hire.
• Employment offers are contingent upon successful completion of the EVerify+ employment eligibility process.
• The PUCT does not have the ability to sponsor employees for work authorization and does not have a formal training program to participate in the STEM OPT extension program sponsored through U.S. Universities.
• Your application for a position with access to sensitive systems, confidential records, or information related to critical infrastructure facilities may subject you to a criminal background check pursuant to Texas Government Code § 411.14031 and Texas Utilities Code § 12.107 after a conditional offer of employment is made. Your consent for this criminal background check will be requested following a conditional offer of employment.
• The Public Utility Regulatory Act imposes certain restrictions on PUCT employees' investments, professional activities, and relationships with public utilities, with some limited exceptions. PUCT employees are also prohibited from having a financial inter...