23 Bcu Member Services Representative Jobs Hiring Near You

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SALARY
This position has a base salary range of $68,000-$102,000 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary
Responsible for implementation and execution of Deposit Operation process audits. Partner with multiple departments within Deposit Operations to ensure high risk processes are designed and executed in accordance with BCU policies, state, and federal regulations. Communicate results of audits to management and make recommendations to address deficiencies or efficiency opportunities.
Role and Responsibilities

1. Develop and communicate to management, an annual audit plan focused on high-risk processes.
2. Define and execute a risk-based audit process for each deposit process that is part of the annual audit plan. Audits should test and monitor for regulatory, policy, and process compliance.
3. Establish and update procedures related to quality assurance audits.
4. Work closely with process owners and review processes to identify risks and controls.
5. Monitor the effectiveness of existing controls, processes and procedures and make relevant recommendations to management, as appropriate.
6. Deliver metric reporting and other data-driven deliverables in a precise and timely manner.
7. Develop effective and efficient methods leveraging PowerBI along with SQL knowledge to enhance testing and sampling strategies (including automation) to ensure the most effective risk detection, analyses, and control solutions.
8. Proactively identify potential business risks, process deficiencies and improvement opportunities and make recommendations for additional controls and corrective action to enhance the efficiency and effectiveness for risk mitigation processes.
9. Maintain effective communication with process owners and support teams to remediate errors; tracking implementation of corrective actions related to errors and any identified non-compliance with policies and procedures.
10. Audit third party vendors to ensure quality and compliance requirements are adhered to.
11. Support internal, external, and regulatory audits by coordinating the retrieval of documents and other informational requests, and performing testing as required.
12. Participate in project teams for new initiatives, in a consulting capacity, and work with management to navigate any audit or compliance concerns and considerations.

Qualifications and Education Requirements

• Minimum of 3 years related experience in Credit Union, banking or financial environment required.

• Bachelor's Degree or equivalent in business, strong plus.
• Understanding of regulations concerning consumer deposit products.
• Business acumen with an operational focus.
• Strong interpersonal skills and ability to communicate effectively with management.
• Excellent follow-up skills, detail oriented and well organized.
• Strong analytical and problem-solving skills. Must have the ability to assess risk, understand and document internal controls.
• Proficient with Symitar, Akcelerant, Salesforce and MS Office Suite

BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
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