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66 Axelon Applications Support Analyst Jobs Hiring Near You

Pittsburgh International Airport

Here is how theSenior Applications Support Analystwill help: * Participate in requirements analysis by gathering specifications and creating user stories to define project deliverables. * Demonstrate ...

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What is it like to work at Axelon?

Axelon Technologies is a company that values collaboration and innovation, fostering a dynamic work environment where employees can grow professionally and contribute to the success of the organization.

Axelon's team structure is designed to support a flexible and adaptable approach to project delivery, with a focus on delivering high-quality solutions to clients in the IT and engineering sectors. The company's mission is to provide expert staffing and consulting services that meet the evolving needs of its clients.

Working at Axelon may appeal to candidates who are looking for a challenging and rewarding career in the IT and engineering sectors, with opportunities to develop new skills and advance their careers in a supportive and collaborative environment.

What makes Axelon an attractive place to work?

Axelon is a reputable IT staffing and solutions company that has established itself as a trusted partner for businesses seeking expert talent and innovative technology solutions. The company's work environment is characterized by a collaborative and dynamic atmosphere, where employees can engage in cutting-edge projects, share knowledge, and work together to deliver exceptional results. By joining Axelon, professionals can gain valuable experience, develop their skills, and contribute to the growth and success of a forward-thinking organization.

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Infographic showing various Applications Support Analyst job openings at Axelon in the United States as of August 2026, with employment types broken down into 86% Full Time, 1% Part Time, 10% Contract, and 3% Nights. Highlights an 73% Physical, 19% Hybrid, and 8% Remote job distribution.

Applications Support Analyst II

St. Joseph's/Candler

Savannah, GA • On-site

$38.37/hr

Full-time

Re-posted 3 days ago

St. Joseph's/Candler Health System rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Applications Analyst II has excellent working knowledge of software applications that integrate with those directly being supported. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security access, and installation. The Applications Analyst II works collaboratively with department directors, operations manager, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Applications Analyst II is responsible for providing advice on systems selection, installation, operation, and on-going support of software applications. Facilitates and leads "go-live" and "upgrade" processes. Serves as project manager on assigned projects and ensures completion on schedule and within budget. Proactively manages change in project scope, identifies potential crises, and devises contingency plans. Serves as resource for other application support analysts by responding to functional questions, assisting with troubleshooting and testing scenarios and monitoring effects of application utilization on provider work flows. Coach, mentor, and motivate Analyst I, vendors and contractors, and influences them to take positive action and accountability for their assigned work. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Has a working knowledge of reportable regulatory requirements. Understands data structures and is proficient with translating end user needs. Maintains open communication with practitioners for consultations and assistance.
  • Education
    • Bachelors in Information Systems - Required
  • Experience
    • 3 - 5 Years Health systems functional areas or installing/maintaining computer system applications - Required
    • Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred
    • Successful completion of training on Microsoft Windows operation system, Office applications, and assigned software applications - Preferred
  • License & Certification
    • None Required
  • Core Job Functions
    • Provides direct support in use of application software to customers including problem resolution, research functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Leads projects in one or more aspects of the information systems life cycle (product selection, business requirements definition, communication, implementation, issue resolution, product support). Serves as expert resource and department liaison for ambulatory providers, other analysts and serves as primary liaison between SJ/C users and computer system vendors. Questions on use of system, system flexibility, hardware configurations, functionality and department work flow processes and needs are answered accurately and in timely manner. Coaches Application Support Analysts I toward success by investing time, knowledge transfer, and modeling positive and supportive behaviors that promote team success. Other duties as assigned.
    • Customizes dictionaries, security levels, menus and screen displays according to standard operation procedures. Maintains current and complete documentation of changes for all supported applications. Adheres to change control policies for software modifications. Serves as a member of implementation core teams and provides guidance in planning, coordination and implementation of "go-live" and "upgrade" activities, including project schedule recommendations, training, testing and actual conversion. Provides for continuous on-site support during lives or upgrades. Makes hardware recommendations as necessary and assists with interface testing.
    • Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Analyzes and resolves problems for ambulatory applications and assists other analysts within the department. Escalates problems outside scope to appropriate person or group. Ensures training has been received for effective application support and end user use. Coordinates and provides the implementation of new or upgraded software applications.
    • Researches and defines user informational needs and work flow processes and translates these needs in order to recommend systems and work flow changes to promote the most effective use of systems and enhancements to user productivity. Recognizes decision level hierarchy, coordinates decisions with other analysts, IS management and ambulatory customers. Has sufficient knowledge of other functions, interfaces and processes to evaluate options beyond those contained within the ambulatory product.

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