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ASC Engineered Solutions
ASC Engineered Solutions

70 Asc Engineered Solutions Customer Service Representative Jobs Hiring Near You

ASC Engineered Solutions

Driver/Material Handler

Columbus, OH · On-site

$15.75 - $19/hr

Reports back orders to Customer Service Department * Acts as backup and/or fill-in Material Handler ... This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality ...

ASC Engineered Solutions

Driver/Material Handler

Columbus, OH · On-site

$16.25 - $19.50/hr

Reports back orders to Customer Service Department * Acts as backup and/or fill-in Material Handler as needed * Promote a safe workplace by performing all tasks in a safe and thoughtful manner in ...

ASC Engineered Solutions

Partner with rep agency facing sales team to assure sales closure, incremental product placement ... The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers ...

ASC Engineered Solutions

$140K - $180K/yr

ASC's go-to-market strategy is through 3rd Party Rep Agencies, as well as Mechanical Specialists ... The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers ...

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ASC Engineered Solutions Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

Do workers at ASC Engineered Solutions get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASC Engineered Solutions pay people when they’re sick?

Yes. Most people get paid when they’re sick.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at ASC Engineered Solutions?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at ASC Engineered Solutions?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at ASC Engineered Solutions feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at ASC Engineered Solutions get to take their breaks without interruption?

Only some people get breaks without interruption.
46% of people report that their breaks get interrupted.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at ASC Engineered Solutions?

Most people feel stressed out here.
92% of people say they often feel stressed out at work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at ASC Engineered Solutions enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at ASC Engineered Solutions recommend working with their team?

Not many people recommend working with their team.
71% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at ASC Engineered Solutions?

Some people didn’t get enough training when they started.
54% of people report they didn’t get enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at ASC Engineered Solutions?

Most people aren’t given support to advance their career here.
In the last year, 75% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think ASC Engineered Solutions’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how ASC Engineered Solutions is doing?

Only some people feel well informed about how the company is doing.
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Asc Engineered Solutions?
What are the most popular categories at Asc Engineered Solutions?
Infographic showing various Customer Service Representative job openings at Asc Engineered Solutions in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 82% Physical, and 18% Remote job distribution.
Customer Service Representative

Customer Service Representative

ASC Engineered Solutions

Columbus, OH • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ASC Engineered Solutions rating

6.7

Company rating: 6.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

  • Responsible for communicating with customers via phone, email, fax, etc.
  • Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
  • Processes customer orders, changes, and returns
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations
  • Works closely with the Operations Supervisor as directed
  • Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
  • Provides timely feedback regarding service failures or customer concerns
  • Works closely with Sales Representatives on quotes, status of orders etc.
  • Promotes a safe workplace
  • Performs other duties as directed

Skills, Knowledge & Expertise

  • Strong communication and interpersonal skills
  • Outstanding customer service skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
  • Outstanding attention to detail and accuracy
  • Possesses strong commitment to team environment while working well with others
  • Works systematically and logically to resolve problems
  • Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
  • Knowledge of technical details of the company product
  • Proficient in computer data entry
  • Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
  • 2+ years of Customer Service experience in the manufacturing or construction industry
  • Microsoft D365 Experience Preferred

Job Benefits

  • Medical, Dental, and FSA are available 30 days following your start date
  • 401k with company match is available after 90 days of employment
  • Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays - including your birthday!

About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide. Apply Now

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