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72 Appfolio Jobs Hiring Near You

AppFolio

Customer Care Specialist II - Payment Support

$23.50 - $28.80/hr

Description AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering ...

AppFolio

Sr. User Experience Designer

Santa Barbara, CA

$125K - $157K/yr

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation ...

AppFolio

Staff Machine Learning Engineer

San Diego, CA · On-site

$200 - $250/hr

Overview Build and operate the ML platform that powers AppFolio's AI-native Real Estate platform, ensuring scalable training, inference, and cost‑efficient operations across AWS and ...

AppFolio, Inc.

Account Executive - SMB

Santa Barbara, CA · On-site

$140K/yr

Description AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering ...

AppFolio, Inc.

Executive Assistant

Santa Barbara, CA · On-site

$94K - $118K/yr

AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport. We are looking for a highly organized, proactive, and detail-oriented Executive ...

AppFolio

Sr. User Experience Designer

Richardson, TX

$125K - $157K/yr

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation ...

AppFolio

$125K - $157K/yr

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation ...

AppFolio

Sr. User Experience Designer

San Diego, CA

$125K - $157K/yr

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation ...

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AppFolio Jobs Information

Does AppFolio pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and February 2026.

Is the health insurance from AppFolio affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at AppFolio?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and February 2026.

How easy is it to get time off at AppFolio?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and August 2025.

How easy is it to take sick days at AppFolio?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people at AppFolio feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and August 2025.

Do people at AppFolio get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and February 2026.

Is it stressful to work at AppFolio?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and August 2025.

Do people at AppFolio enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and August 2025.

Do people at AppFolio recommend working with their team?

Only some people recommend working with their team.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get enough training when they start at AppFolio?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and August 2025.

Do people get support to advance at AppFolio?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people think AppFolio’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and August 2025.

Do workers feel well informed about how AppFolio is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and August 2025.

What are the most popular titles at Appfolio?

What are the most popular cities for Appfolio jobs?

What are the most popular states for Appfolio jobs?

What are the most popular job types at Appfolio?

What are the most popular categories at Appfolio?

Infographic showing various job openings at Appfolio in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution.

Customer Care Specialist II - Payment Support

AppFolio

Remote

$23.50 - $28.80/hr

Other

Posted 27 days ago

AppFolio rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

185th of 246 rated software companies

Job description

Description
AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
As a Customer Care Specialist II on our Payment Support team, you will be the driving force behind resolving complex financial and transactional inquiries for our customers. You will leverage your deep expertise in payment processes and advanced conflict resolution to turn challenging situations into opportunities for building trust. By managing high-stakes issues with a sense of urgency, you will ensure our clients feel empowered and supported at every touchpoint.
Your Impact
  • Own the end-to-end resolution of complex payment inquiries, ensuring accuracy and absolute transparency throughout the process.
  • Implement efficient workflows for personal task prioritization to effectively manage a high-volume workload without sacrificing quality.
  • Solve sophisticated transactional discrepancies by leveraging data within AppFolio's payments processors to trace and rectify payment issues.
  • Build trust by listening to customer needs during high-stress financial disputes, providing empathetic, clear, and reassuring communication.
  • Thriving in a highly collaborative, cross-functional environment, partnering closely with Product teams to surface systemic payment bugs.
Qualifications
  • Proven track record of navigating complex financial workflows and advanced transactional problem-solving.
  • Exceptional communication skills with a demonstrated ability to de-escalate high-stakes customer frustrations surrounding financial transactions.
  • Demonstrates active listening skills and a team-oriented mindset to support both customers and colleagues.
  • A "bias for action" and the ability to thrive in a fast-paced, evolving environment while working independently.
Must Have
  • 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology.
  • 1+ years of remote/hybrid work experience with a high rate of adherence to assigned shifts.
  • Proven mastery of strategic problem-solving, advanced conflict resolution, deep customer relationship building, and efficient workload prioritization skills.
  • Comfortable navigating multiple digital tools, including Salesforce and Customer Relationship Management platforms (i.e. Intercom).

Location
Find out more about our locations by visiting our site.
All late-stage candidates complete an in-person meeting with an AppFolian as part of our hiring process.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $23.50 - $28.80 [hourly pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

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