... integration challenges, support escalations, and technical optimization. You will provide proactive ... Managers to align technical operations with business objectives while maintaining Amazon Leo's high ...
110 Amazon Integration Manager Jobs Hiring Near You
... integration challenges, support escalations, and technical optimization. You will provide proactive ... Managers to align technical operations with business objectives while maintaining Amazon Leo's high ...
As a Device Software Development Manager on the Amazon Leo for Government (ALG) team, you will ... lead the SW integration team that is responsible for all embedded deliverables - Develop a ...
As a Device Software Development Manager on the Amazon Leo for Government (ALG) team, you will ... lead the SW integration team that is responsible for all embedded deliverables - Develop a ...
Software Development Manager, Amazon Leo, Amazon Leo for Government
Sunnyvale, CA · On-site
$144K - $191K/yr
As a Device Software Development Manager on the Amazon Leo for Government (ALG) team, you will ... lead the SW integration team that is responsible for all embedded deliverables - Develop a ...
Software Development Manager, Amazon Leo, Amazon Leo for Government
Sunnyvale, CA · On-site
$144K - $191K/yr
As a Device Software Development Manager on the Amazon Leo for Government (ALG) team, you will ... lead the SW integration team that is responsible for all embedded deliverables - Develop a ...
Product Manager - Technical, Amazon Connectivity Services
Seattle, WA · On-site
$190K - $219K/yr
... integration with satellite (Leo), and Amazon Sidewalk. This is a high-impact, high-visibility role at the intersection of connectivity technology, cloud services, and enterprise product management.
Product Manager - Technical, Amazon Connectivity Services
Seattle, WA · On-site
$190K - $219K/yr
... integration with satellite (Leo), and Amazon Sidewalk. This is a high-impact, high-visibility role at the intersection of connectivity technology, cloud services, and enterprise product management.
Product Manager - Technical, Amazon Connectivity Services
Seattle, WA · On-site
$190K - $219K/yr
... integration with satellite (Leo), and Amazon Sidewalk. This is a high-impact, high-visibility role at the intersection of connectivity technology, cloud services, and enterprise product management.
Product Manager - Technical, Amazon Connectivity Services
Seattle, WA · On-site
$190K - $219K/yr
... integration with satellite (Leo), and Amazon Sidewalk. This is a high-impact, high-visibility role at the intersection of connectivity technology, cloud services, and enterprise product management.
The Amazon Music Experiences team is seeking a Campaigns Manager to own the full lifecycle of ... Building Experiences and Fan Integration** - Collaborate with artist teams to ensure brand ...
The Amazon Music Experiences team is seeking a Campaigns Manager to own the full lifecycle of ... Building Experiences and Fan Integration** - Collaborate with artist teams to ensure brand ...
... integration challenges, support escalations, and technical optimization. You will provide proactive ... Managers to align technical operations with business objectives while maintaining Amazon Leo's high ...
... integration challenges, support escalations, and technical optimization. You will provide proactive ... Managers to align technical operations with business objectives while maintaining Amazon Leo's high ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... We are looking for a Senior Technical Program Manager (TPM) to lead the core network integration ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... We are looking for a Senior Technical Program Manager (TPM) to lead the core network integration ...
The Amazon Music Experiences team is seeking a Campaigns Manager to own the full lifecycle of ... Building Experiences and Fan Integration** - Collaborate with artist teams to ensure brand ...
The Amazon Music Experiences team is seeking a Campaigns Manager to own the full lifecycle of ... Building Experiences and Fan Integration** - Collaborate with artist teams to ensure brand ...
... integration challenges, support escalations, and technical optimization. You will provide proactive ... Managers to align technical operations with business objectives while maintaining Amazon Leo's high ...
... integration challenges, support escalations, and technical optimization. You will provide proactive ... Managers to align technical operations with business objectives while maintaining Amazon Leo's high ...
The Amazon Music Experiences team is seeking a Campaigns Manager to own the full lifecycle of ... Building Experiences and Fan Integration** - Collaborate with artist teams to ensure brand ...
The Amazon Music Experiences team is seeking a Campaigns Manager to own the full lifecycle of ... Building Experiences and Fan Integration** - Collaborate with artist teams to ensure brand ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... We are looking for a Senior Technical Program Manager (TPM) to lead the core network integration ...
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable ... We are looking for a Senior Technical Program Manager (TPM) to lead the core network integration ...
Industrial Designer, Amazon Manufacturing Services
Seattle, WA · On-site
$80K - $105K/yr
Amazon's Manufacturing Systems Engineering team is seeking an Industrial Design Engineer II (IDE ... integration. Manage design deliverables across multiple concurrent programs, validate solutions ...
Industrial Designer, Amazon Manufacturing Services
Seattle, WA · On-site
$80K - $105K/yr
Amazon's Manufacturing Systems Engineering team is seeking an Industrial Design Engineer II (IDE ... integration. Manage design deliverables across multiple concurrent programs, validate solutions ...
The Bus Hardware Engineering Manager leads the execution and integration of mechanical hardware for the Amazon Leo satellite bus, including bus structures, vehicle design, and launch support This ...
The Bus Hardware Engineering Manager leads the execution and integration of mechanical hardware for the Amazon Leo satellite bus, including bus structures, vehicle design, and launch support This ...
The Bus Hardware Engineering Manager leads the execution and integration of mechanical hardware for the Amazon Leo satellite bus, including bus structures, vehicle design, and launch support This ...
The Bus Hardware Engineering Manager leads the execution and integration of mechanical hardware for the Amazon Leo satellite bus, including bus structures, vehicle design, and launch support This ...
Sr. Technical Program Manager - Amazon Ads Academy Platform, Amazon Ads Marketing
Seattle, WA · On-site
The Amazon Ads Marketing team is seeking a Senior Technical Program Manager to own the technical ... This role will drive platform initiatives including Learning Management System (LMS) integrations ...
Sr. Technical Program Manager - Amazon Ads Academy Platform, Amazon Ads Marketing
Seattle, WA · On-site
The Amazon Ads Marketing team is seeking a Senior Technical Program Manager to own the technical ... This role will drive platform initiatives including Learning Management System (LMS) integrations ...
... integrators - Experience maintaining material handling equipment and integrated systems - Experience in project management - Experience with statistical analysis Amazon is an equal opportunity ...
... integrators - Experience maintaining material handling equipment and integrated systems - Experience in project management - Experience with statistical analysis Amazon is an equal opportunity ...
Join Amazon Robotics and lead the development of infrastructure technology that powers automation ... In this role, you'll manage teams building edge and cloud services that enable seamless integration ...
Join Amazon Robotics and lead the development of infrastructure technology that powers automation ... In this role, you'll manage teams building edge and cloud services that enable seamless integration ...
... integrate LRP with short-range systems - Architect the reconciliation between FP&A and LRP ... management and variance analysis - Own headcount approval and budget governance - approve HC ...
... integrate LRP with short-range systems - Architect the reconciliation between FP&A and LRP ... management and variance analysis - Own headcount approval and budget governance - approve HC ...
... Manager, you will be responsible for increasing acquisition, adoption and engagement for Amazon ... We are looking for an individual with broad experience in designing and delivering Integrated ...
... Manager, you will be responsible for increasing acquisition, adoption and engagement for Amazon ... We are looking for an individual with broad experience in designing and delivering Integrated ...
Amazon Jobs Information
What is it like to work at Amazon?
Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.
What makes Amazon an attractive place to work?
Amazon is a leading e-commerce and technology company that has revolutionized the way people shop and live, with a strong focus on innovation and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities to work on cutting-edge projects and technologies. As a result, Amazon is an attractive place to work for those seeking to make a meaningful impact, drive growth, and develop their skills in a fast-paced and rapidly evolving industry.
Do workers at Amazon get paid breaks?
Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 245 people who took the Breakroom Quiz between May 2026 and August 2026.
70% of people say they get paid breaks.
Based on data from 245 people who took the Breakroom Quiz between May 2026 and August 2026.
Does Amazon pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 238 people who took the Breakroom Quiz between May 2026 and August 2026.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 238 people who took the Breakroom Quiz between May 2026 and August 2026.
At Amazon, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 221 people who took the Breakroom Quiz between May 2026 and August 2026.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 221 people who took the Breakroom Quiz between May 2026 and August 2026.
Are part-time workers able to get health insurance from Amazon?
Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Amazon?
Most people who work part-time get paid time off.
91% of people who work part-time say they get paid time off
Based on data from 121 people who took the Breakroom Quiz between February 2026 and August 2026.
91% of people who work part-time say they get paid time off
Based on data from 121 people who took the Breakroom Quiz between February 2026 and August 2026.
Is the health insurance from Amazon affordable enough for their workers?
Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 168 people who took the Breakroom Quiz between May 2026 and August 2026.
88% of people say the health insurance costs are okay
Based on data from 168 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people get paid time off at Amazon?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 281 people who took the Breakroom Quiz between May 2026 and August 2026.
96% of people say they get paid time off.
Based on data from 281 people who took the Breakroom Quiz between May 2026 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 168 people who took the Breakroom Quiz between February 2026 and August 2026.
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 15% of people with changing schedules find out their shifts two weeks ahead of time.
- 5% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 168 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers at Amazon worry about hours?
Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
47% of people report they worry about getting enough hours.
Based on data from 197 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Amazon workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
53% report that they don’t have enough control over which shifts they work.
Based on data from 108 people who took the Breakroom Quiz between February 2026 and August 2026.
53% report that they don’t have enough control over which shifts they work.
Based on data from 108 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it for Amazon workers to change shifts?
Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 154 people who took the Breakroom Quiz between February 2026 and August 2026.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 154 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to get time off at Amazon?
Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 219 people who took the Breakroom Quiz between May 2026 and August 2026.
72% of people report it’s easy to get time off.
Based on data from 219 people who took the Breakroom Quiz between May 2026 and August 2026.
Do Amazon managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 180 people who took the Breakroom Quiz between February 2026 and August 2026.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 180 people who took the Breakroom Quiz between February 2026 and August 2026.
Do jobs at Amazon spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 179 people who took the Breakroom Quiz between February 2026 and August 2026.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 179 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to take sick days at Amazon?
Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 237 people who took the Breakroom Quiz between May 2026 and August 2026.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 237 people who took the Breakroom Quiz between May 2026 and August 2026.
Is a Amazon job good for students?
Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 155 people who took the Breakroom Quiz between February 2026 and August 2026.
79% of students report this is a good place to work if you’re studying.
Based on data from 155 people who took the Breakroom Quiz between February 2026 and August 2026.
Is working at Amazon good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 260 people who took the Breakroom Quiz between February 2026 and August 2026.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 260 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Amazon feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 255 people who took the Breakroom Quiz between May 2026 and August 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 255 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people at Amazon get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 267 people who took the Breakroom Quiz between May 2026 and August 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 267 people who took the Breakroom Quiz between May 2026 and August 2026.
Is it stressful to work at Amazon?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 265 people who took the Breakroom Quiz between May 2026 and August 2026.
57% of people say they often feel stressed out at work.
Based on data from 265 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people at Amazon enjoy their jobs?
Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 216 people who took the Breakroom Quiz between May 2026 and August 2026.
39% of people report they don’t enjoy their job.
Based on data from 216 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people at Amazon recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 287 people who took the Breakroom Quiz between May 2026 and August 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 287 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people get enough training when they start at Amazon?
Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 269 people who took the Breakroom Quiz between May 2026 and August 2026.
70% of people report they got enough training when they started working here.
Based on data from 269 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people get support to advance at Amazon?
Only some people are given support to advance their career here.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 253 people who took the Breakroom Quiz between May 2026 and August 2026.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 253 people who took the Breakroom Quiz between May 2026 and August 2026.
Do people think Amazon’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 244 people who took the Breakroom Quiz between May 2026 and August 2026.
Do workers feel well informed about how Amazon is doing?
Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 255 people who took the Breakroom Quiz between May 2026 and August 2026.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 255 people who took the Breakroom Quiz between May 2026 and August 2026.
What other companies are hiring for Integration Manager jobs?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Amazon rating
7.4
Based on 7,089 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.
The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico.
This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations. Your technical acumen and customer-facing skills will enable you to effectively represent Amazon Leo within a customer's environment, driving discussions with senior leadership regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help customers plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.
Key job responsibilities
- Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
- Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
- Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
- Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
- Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
- Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
- Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
- Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
- Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
- Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.
BASIC QUALIFICATIONS
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- 3+ years of satellite communications ground systems and operations experience
- Experience in networking and troubleshooting
- Experience in management of technical, enterprise customer facing resources or equivalent
- 5+ years of technical support experience
- Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
- Ability to organize and manage various technical support activities across multiple customer accounts in a fast-moving environment
PREFERRED QUALIFICATIONS
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Bachelor's degree in a STEM field
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Bachelor's degree, or CCNA or equivalent level networking certification
- 3+ years of satellite communications ground systems and operations experience
- Knowledge of AWS Infrastructure
- 2+ years of SCADA systems and KPI's experience
- Experience conducting classroom training for related technology products and services
- Experience with logging and monitoring tools, such as: AWS CloudWatch, Datadog, New Relic and Splunk
- Experience triaging security alerts, front-line analysis, and escalation
- Experience with quality and metrics processes
- Proven experience working with Fortune 500 enterprises or large telecommunications providers
- Experience with telemetry monitoring, predictive analytics, and proactive network health management
- Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
- Understanding of enterprise business models including multi-site deployments, corporate IT operations, and mission-critical connectivity requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico.
This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations. Your technical acumen and customer-facing skills will enable you to effectively represent Amazon Leo within a customer's environment, driving discussions with senior leadership regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help customers plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.
Key job responsibilities
- Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
- Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
- Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
- Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
- Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
- Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
- Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
- Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
- Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
- Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.
BASIC QUALIFICATIONS
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- 3+ years of satellite communications ground systems and operations experience
- Experience in networking and troubleshooting
- Experience in management of technical, enterprise customer facing resources or equivalent
- 5+ years of technical support experience
- Understanding of BSS/OSS integration patterns, API connectivity, and system integration architectures for telecommunications service providers
- Ability to organize and manage various technical support activities across multiple customer accounts in a fast-moving environment
PREFERRED QUALIFICATIONS
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Bachelor's degree in a STEM field
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Bachelor's degree, or CCNA or equivalent level networking certification
- 3+ years of satellite communications ground systems and operations experience
- Knowledge of AWS Infrastructure
- 2+ years of SCADA systems and KPI's experience
- Experience conducting classroom training for related technology products and services
- Experience with logging and monitoring tools, such as: AWS CloudWatch, Datadog, New Relic and Splunk
- Experience triaging security alerts, front-line analysis, and escalation
- Experience with quality and metrics processes
- Proven experience working with Fortune 500 enterprises or large telecommunications providers
- Experience with telemetry monitoring, predictive analytics, and proactive network health management
- Proven ability to diagnose complex multi-vendor integration issues across satellite, terrestrial, and cloud networks
- Understanding of enterprise business models including multi-site deployments, corporate IT operations, and mission-critical connectivity requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US