Akerman
Akerman

51 Akerman Customer Development Manager Jobs Hiring Near You

Office Coordinator

Wilmington, DE · On-site

$17.50 - $23.25/hr

Excellent customer service, attention to details, and organizational skills are essential along ... Manage Akerman visitor badges and Kastle cards, request replacements as needed * Pick up documents ...

Akerman is seeking an IP Docketing Manager. The IP Docketing Manager will lead and oversee the Firm ... development and crosstraining * Allocate workloads, manage coverage, and ensure deadlines, service ...

Office Coordinator

Wilmington, DE · On-site

$17.50 - $23.25/hr

Excellent customer service, attention to details, and organizational skills are essential along ... Manage Akerman visitor badges and Kastle cards, request replacements as needed * Pick up documents ...

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Akerman Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Development Manager, and why are they important?

To thrive as a Customer Development Manager, you need expertise in sales strategy, account management, and market analysis, often supported by a degree in business or marketing. Familiarity with CRM software, data analytics platforms, and sales automation tools is typically essential. Exceptional communication, relationship-building, and negotiation skills help you stand out in this position. These competencies are crucial for driving revenue growth, fostering long-term client partnerships, and achieving business objectives.

How does a Customer Development Manager typically collaborate with sales and marketing teams to drive business growth?

A Customer Development Manager works closely with both sales and marketing teams to identify growth opportunities and ensure that customer needs are at the forefront of business strategies. This collaboration often involves sharing market insights, co-developing customer engagement plans, and aligning on promotional activities. By bridging communication between departments, the Customer Development Manager helps to create unified approaches that enhance customer relationships and drive revenue. Regular cross-functional meetings and joint planning sessions are common practices to maintain alignment and achieve shared goals.

What does a Customer Development Manager do?

A Customer Development Manager is responsible for building and maintaining strong relationships with clients to drive business growth. They identify customer needs, develop tailored solutions, and ensure clients receive excellent service. Their role often involves collaborating with sales, marketing, and product teams to align offerings with customer expectations. Ultimately, they aim to maximize customer satisfaction and loyalty while achieving sales targets.

What is the difference between Customer Development Manager vs Sales Representative?

AspectCustomer Development ManagerSales Representative
Primary FocusBuilding long-term customer relationships and strategic growthClosing sales and meeting sales targets
Required SkillsCustomer relationship management, strategic planning, communicationPersuasion, product knowledge, negotiation
Work EnvironmentCorporate, B2B, account managementField sales, retail, direct client interaction
Common CertificationsCRM certifications, sales or marketing coursesSales certifications, product-specific training

The Customer Development Manager focuses on developing long-term relationships and strategic growth with clients, often working in B2B environments. In contrast, a Sales Representative primarily aims to close individual sales and meet targets. While both roles require strong communication skills and industry knowledge, their core objectives and daily activities differ significantly.

What are the most popular categories at Akerman?
Infographic showing various Customer Development Manager job openings at Akerman in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, and 25% Hybrid job distribution.
Director of Attorney Professional Development

Director of Attorney Professional Development

Akerman

Charlotte, NC

Full-time

Posted 16 days ago


Job description

Founded in 1920, Akerman is recognized as one of the nation’s premier law firms, with more than 700 lawyers across the United States. 

Akerman is seeking a Director of Attorney Professional Development. Reporting to the Chief Human Resources Officer, the Director of Attorney Professional
Development owns the design, delivery, and continuous improvement of professional development programming for all attorneys firmwide, from junior associates through equity partners. This is a newly created position reflecting the firm’s commitment to extending structured professional development beyond associates to include partners, of counsel, special counsel, and consultants. The Director will build programming that strengthens legal skills, leadership capabilities, business development acumen, and fluency with AI and emerging practice technologies. Working in close partnership with the Professional Development Council, Practice Group Chairs, the C-Suite, and the Akerman Intelligence platform, this role will shape a firmwide culture of continuous growth at every career stage.

Essential Duties & Responsibilities:

Partner, Of Counsel & Consultant Development
• In collaboration with Practice Group Chairs, design and deliver professional development programming tailored to partners, of counsel, special counsel, and consultants, including leadership development, practice management, business generation, and client relationship skills
• Build programming that acknowledges the distinct developmental needs of senior attorneys, including transition to management responsibilities, cross-selling, succession
planning, and adaptation to evolving practice technologies
• Develop executive-level facilitation approaches appropriate for experienced professionals, including peer learning formats, structured coaching frameworks, and case-based workshops
• Coordinate with the Lateral Partner Immersion Program Co-Chairs to ensure lateral partner hires receive ongoing professional development support beyond initial
onboarding

Associate Development
• In collaboration with the PDC, design and deliver a comprehensive curriculum for junior, mid-level, and senior associates aligned with Practice Group Chair benchmarks for
progression
• Work with the PDC and Legal Recruiting to support the Mentor Program by equipping mentors with training tools, resources, and accountability frameworks
• Create structured development pathways that connect training milestones to associate advancement criteria

AI & Practice Technology Integration
• Partner with the Akerman Intelligence platform to integrate AI fluency into professional development programming across all attorney levels
• Design training that helps attorneys understand, evaluate, and effectively use AI and technology tools in their practices, including firm-approved platforms and emerging legal technology
• Develop programming that addresses the practice transformation implications of AI, including workflow redesign, quality assurance, client communication about AI use, and ethical obligations
• Leverage AI tools to enhance training design, delivery, and accessibility, including adaptive learning paths and on-demand resources

Firmwide Training Infrastructure
• Facilitate live and virtual training sessions across skill domains including client management, leadership, financial literacy, and interpersonal effectiveness
• Collaborate with C-Suite leadership to align training programming with firm strategic initiatives, including the Financial Fluency for Lawyers series and the Connections initiative
• Create on-demand training content (e-learning modules, video resources, toolkits) to ensure accessibility for attorneys across all offices
• Coordinate with third-party vendors to supplement internal programming as needed
• Serve as the primary liaison between the PDC, Practice Group Chairs, and firm leadership on all matters related to attorney development

Measurement & Reporting
• Develop and track performance indicators for training effectiveness, including participation rates, skill progression against benchmarks, and correlation with retention and engagement data
• Provide regular reporting to the CHRO and firm leadership on program outcomes, emerging trends, and recommended adjustments

Qualifications:
Education
• Bachelor’s degree in Learning & Development, Organizational Development, Communications, or a related field (or equivalent professional experience). Advanced
degree or J.D. a plus.

Experience
• 10+ years of professional development, training, or talent development experience, with meaningful exposure to law firm or professional services environments
• Demonstrated experience designing and delivering professional development for senior professionals (partners, executives, or equivalent), not solely junior or associate
populations
• Track record of building programming that drives measurable behavioral change, not just completion metrics
• Experience with change management and the organizational dynamics of introducing new development expectations to populations that have not historically participated in structured training
• Familiarity with how AI and technology are reshaping professional services delivery; direct experience integrating technology-related content into development curricula
strongly preferred
• Experience in an AmLaw 100 or comparable professional services environment preferred

Skills & Abilities
• Executive presence and credibility sufficient to engage equity partners and senior leaders as a development resource, not solely as a training coordinator
• Ability to design and deliver engaging, interactive programming for both virtual and inperson audiences at all levels of seniority
• Strong facilitation, communication, and presentation skills
• Ability to build trusted relationships across a large, geographically distributed organization
• Proficiency with video conferencing tools and the Microsoft 365 suite
• Willingness to travel to Akerman offices for in-person programming as needed

We offer a competitive compensation and benefits package. Please submit your resume, cover letter and salary requirements.  EOE

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