2 Aeg Operations Assistant Jobs Hiring Near You

Job Summary:
AEG is a leader in transforming sports and live entertainment, hosting millions of guests and events annually. The Service Desk Technician provides technical support, managing IT systems across Mac and Windows environments, and assists with onboarding, offboarding, and IT operations across departments.
Responsibilities:
• Provide first-level technical support for laptops, applications, and basic network issues across Mac and Windows environments
• Track, update, and resolve support requests using the ServiceNow ticketing system
• Document troubleshooting steps, resolutions, procedures, and user guides in Confluence
• Deploy and configure laptops and peripherals for new hires (Mac and Windows)
• Support onboarding and offboarding processes, including account setup and deactivation (Microsoft Azure Active Directory)
• Assist with managing user accounts and licenses in Microsoft 365
• Maintain and organize IT inventory, including tracking and auditing equipment
• Support basic administration of servers, file storage systems, and cloud platforms
• Assist with mobile device management (JAMF MDM) tasks, including device enrollment and basic troubleshooting
• Provide support for office technology such as printers, phones, and conference room equipment (Konica Minolta, 3CX environment)
• Assist with IT projects, including equipment procurement, deployments, office setups, and system upgrades
Qualifications:
Required:
• High School Diploma or equivalent required (BA/BS degree preferred)
• 1–2 years of related work experience
• Basic familiarity with Microsoft Azure Active Directory (Entra ID) or user account management concepts
• Basic understanding of networking concepts (IP addressing, DNS, Wi-Fi troubleshooting)
• Experience troubleshooting hardware and software issues on macOS, Windows, and iPhone (primarily macOS)
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to interact effectively with internal and external staff and build relationships
• Ability to follow structured workflows for QA and User Acceptance Testing
• Knowledge of servers and system troubleshooting
Preferred:
• Knowledge of the music industry
Company:
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns, Founded in 1994, the company is headquartered in Los Angeles, USA, with a team of 10001+ employees. The company is currently Late Stage.