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Zones

60 Zones Customer Service Representative Jobs Hiring Near You

Zones

Practice Director, AI

Dallas, TX · Remote

... service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global ... Represent the practice internally and externally through customer engagements, partner interactions ...

Zones

Practice Director, AI

Seattle, WA · Remote

... service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global ... Represent the practice internally and externally through customer engagements, partner interactions ...

Zones

Director, eCommerce

Richardson, TX · Remote

Positioned to be the IT partner customers need, Zones, a Minority Business Enterprise (MBE) in ... What you will do as the Director of E-commerce The requirements below are representative of the ...

Zones

$42/hr

TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain ... This role requires strong hardware diagnostics expertise, excellent customer service skills, and ...

Zones

Key Account Manager

Austin, TX

$80K - $100K/yr

A Key Account Manager (KAM) represents Zones, our capabilities and personal IT subject matter ... Product, Services and Solution Selling: * Initiate conversations, identify opportunities ...

Zones

Director, eCommerce

Chicago, IL · Remote

Positioned to be the IT partner customers need, Zones, a Minority Business Enterprise (MBE) in ... What you will do as the Director of E-commerce The requirements below are representative of the ...

Zones

Practice Director, AI

Albany, NY · Remote

... service offerings, there's really only one: Zones - First Choice for IT.TM Zones is a Global ... Represent the practice internally and externally through customer engagements, partner interactions ...

Zones

Field Account Executive-Enterprise

San Jose, CA · Remote

$70K/yr

Position Overview: Field Account Executive-Enterprise represent Zones, our capabilities and ... Product, Services and   Solution Selling: * Initiate conversations, identify opportunities ...

Zones LLC.

IT Service Desk Technical Trainer

Boston, MA · On-site

$40 - $45/wk

TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain ... The requirements below are representative of the knowledge, skill, and/or ability required.

Zones

Key Account Manager

Auburn, WA

$80K - $100K/yr

A Key Account Manager (KAM) represents Zones, our capabilities and personal IT subject matter ... Product, Services and Solution Selling: * Initiate conversations, identify opportunities ...

Zones

Field Account Executive-Enterprise

Atlanta, GA · Remote

$70K/yr

Position Overview: Field Account Executive-Enterprise represent Zones, our capabilities and ... Product, Services and   Solution Selling: * Initiate conversations, identify opportunities ...

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Zones Jobs Information

What is it like to work at Zones?

Zones is a technology-enabled solutions company that prioritizes innovation and customer satisfaction, fostering a collaborative and dynamic work environment.

The company's team structure is designed to encourage open communication and cross-functional collaboration, with a flat organizational hierarchy that allows employees to take ownership of their projects and contribute to the company's mission.

Working at Zones may appeal to individuals who are passionate about technology and customer service, as the company offers opportunities for professional growth and development in a fast-paced and ever-evolving industry.

What makes Zones an attractive place to work?

Zones is a leading provider of innovative and sustainable solutions for the built environment, with a strong reputation for delivering high-quality products and services. The company fosters a collaborative and dynamic work environment that encourages creativity, innovation, and professional growth, with opportunities for employees to work on diverse projects and contribute to the company's mission. By joining Zones, individuals can expect to be part of a forward-thinking organization that values employee development and offers opportunities for career advancement and making a meaningful impact in the industry.

Do workers at Zones LLC get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.

Does Zones LLC pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

At Zones LLC, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between October 2025 and July 2026.

Is the health insurance from Zones LLC affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people get paid time off at Zones LLC?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and July 2026.

How easy is it to get time off at Zones LLC?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and July 2026.

How easy is it to take sick days at Zones LLC?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people at Zones LLC feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people at Zones LLC get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Is it stressful to work at Zones LLC?

Most people feel stressed here.
83% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people at Zones LLC enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people at Zones LLC recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people get enough training when they start at Zones LLC?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people get support to advance at Zones LLC?

Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people think Zones LLC’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and February 2026.

Do workers feel well informed about how Zones LLC is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Zones?

What are the most popular categories at Zones?

Infographic showing various Customer Service Representative job openings at Zones in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 69% Physical, and 31% Remote job distribution.

Field Engineer - Data Center Infrastructure

Zones LLC.

Whitsett, NC • On-site

$40 - $42/hr

Full-time

Medical

Re-posted 19 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 225 rated it services

Job description

Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 6 month +
Location: Whitsett, NC
Pay: $40.00 - $42.00 per hour; commensurate with experience
Hours: Monday - Friday 8 am - 5 pm
We are seeking an experienced Field Service Engineer with 5+ years of hands-on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission-critical environments.
The successful candidate will possess in-depth knowledge of enterprise-class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.
What you will do as the Field Service Engineer:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  • Install, configure, and deploy enterprise server hardware in data center environments.
  • Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
  • Diagnose and resolve server hardware failures including GPU's, CPUs, memory, motherboards, RAID controllers, and power supplies.
  • Conduct preventive maintenance inspections and health checks on data center equipment.
  • Support hardware upgrades, firmware updates, and technology refresh projects.
  • Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
  • Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
  • Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
  • Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
  • Ensure compliance with data center standards, change management procedures, and safety protocols.
  • Respond to scheduled maintenance activities and emergency service requests within established SLAs.
  • Provide technical support for multiple server platforms and vendor technologies.
  • Maintain accurate records of spare parts inventory and equipment lifecycle status.
  • Participate in on-call support rotations and after-hours maintenance windows as required.

What you will bring to the team:
  • Minimum 5 years of experience supporting enterprise server hardware in data center environments.
  • Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
  • Hands-on experience with server platforms from manufacturers such as:
    • Supermicro
    • Dell PowerEdge
    • Hewlett Packard Enterprise (HPE)
    • Lenovo
    • Cisco UCS
  • Strong understanding of:
    • Server architecture
    • RAID technologies
    • Power and cooling systems
    • Storage infrastructure
    • Data center operations
  • Experience performing hardware diagnostics and break-fix repairs.
  • Working knowledge of Linux and Windows Server operating systems.
  • Familiarity with ticketing and asset management systems.
  • Ability to read and interpret technical documentation, wiring diagrams, and installation procedures.
  • Strong written and verbal communication skills.
  • Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.

Preferred Qualifications
  • Industry certifications such as:
    • Supermicro Specialist
    • Cisco Certified Technician (CCT)
    • CompTIA Server+
    • Dell EMC Proven Professional
    • HPE ASE or ATP
    • Microsoft Certifications
  • Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
  • Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
  • Familiarity with cloud infrastructure and hybrid data center environments.

#LI-TB1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.

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