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What are the key skills and qualifications needed to thrive as an Operations Supervisor, and why are they important?

To thrive as an Operations Supervisor, you need strong leadership abilities, organizational skills, and experience in operations management, often supported by a bachelor's degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems, scheduling software, and inventory management tools is typically required. Exceptional communication, problem-solving, and team-building skills help you motivate staff and resolve daily challenges. These competencies are crucial for ensuring efficient workflows, meeting organizational goals, and maintaining high team morale.

What are some common challenges Operations Supervisors face when managing teams in a fast-paced environment?

Operations Supervisors often encounter challenges such as balancing productivity goals with employee well-being, addressing staffing shortages, and adapting to sudden changes in workflow or priorities. Effective communication and quick problem-solving are essential, as supervisors must coordinate with various departments and ensure that team members remain motivated and aligned with company objectives. Proactively addressing these challenges can help maintain smooth operations and foster a collaborative work environment.

What are Operations Supervisors?

Operations Supervisors are professionals responsible for overseeing daily operations within an organization, typically in industries like manufacturing, logistics, or retail. They manage teams, coordinate workflows, ensure policies and procedures are followed, and strive to meet productivity and quality standards. Operations Supervisors also handle scheduling, resolve issues on the floor, and often play a key role in staff training and performance evaluations. Their goal is to maintain smooth and efficient business operations while meeting organizational objectives.

What is the difference between Operations Supervisor vs Operations Coordinator?

AspectOperations SupervisorOperations Coordinator
Required CredentialsHigh school diploma; often some management or industry-specific certificationsHigh school diploma; may have certifications in project management or industry tools
Work EnvironmentSupervises teams, manages daily operations, and enforces policiesSupports operational tasks, coordinates activities, and assists supervisors
Employer & Industry UsageCommon in manufacturing, logistics, retail, and service industriesOften found in administrative, logistics, and customer service sectors

Operations Supervisors typically oversee teams and ensure operational efficiency, while Operations Coordinators focus on supporting and coordinating daily activities. Both roles are essential in maintaining smooth operations but differ in scope and responsibilities.

What other companies are hiring for Operations Supervisor jobs?
What are the most popular jobs at Washington Gas?
What are the most popular categories at Washington Gas?
Infographic showing various Operations Supervisor job openings at Washington Gas in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Hybrid job distribution.
WGL - Field Operations Clerk

WGL - Field Operations Clerk

Washington Gas Light Co.

Rockville, MD • On-site

$25.57/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job Description

WGL is seeking a Field Operations Clerk for our Hyattsville MD station. You will be supporting the Field Operations and System O&M field crew activities by researching, processing, maintaining, updating and documenting work activities for compliance, planned maintenance and service to customers.
Your Responsibilities:

  • Create Job Packages for maintenance work including but not limited to printing of Service Record Cards, SmallWorld prints and other related documents.
  • Initiate, update FMDRCT conditions and WMIS work requests.
  • Initiate, update and document Miss Utility Locate Ticket information for maintenance work.
  • Initiate permit requests in Web Portal and WMIS and documents information for maintenance work.
  • Use CAD (Computer aided dispatch) and COS (Customer Order System) to track orders put in system.
  • Compile reports on orders pending to dispatch and those dispatched to contractors.
  • Process contractor invoices for payment.
  • Provide support to the Technical Supervisor, and Supervisor.
  • As directed, research customer complaints related to maintenance work performed in the field.
  • Maintain or update network-based rosters, logs, lists, spreadsheets and/or databases related to Field Operations shifts, vehicles, equipment or other information.
  • Provide other clerical support to Field Operations and System O&M field crews as directed by the Technical Supervisor or Supervisor.
  • Make scanned or hard copies of documents as required and maintains or updates associated files.
  • Communicate with internal and external WG customers as needed to perform assigned job duties.
  • Perform other miscellaneous clerical duties, as needed.

Your Skills & Qualifications:

  • High School Diploma/GED Required
  • Working knowledge of Microsoft Office products required.
  • Familiarity with CICS, COS, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.

Union: Yes

Bargaining Unit/Local: Office and Professional Employees International Union- Local No. 2

Rate Classification: Grade 4A- $25.57 per hour, per the Collective Bargaining Agreement

Number of Positions Available: 1

Please note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement.

Why work at AltaGas?

AltaGasis a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly3,000strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately1.7 million customers' homes and businesses through regulated natural gas distribution utilities acrossfour jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:https://www.youtube.com/watch?v=hvYAAg21IuU

  • #LI-TM1

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

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