ZipRecruiter

Log In

Verizon
Verizon

120 Verizon Customer Service Representative Jobs Hiring Near You

Cellular Sales

Verizon Customer Service Representative

$16.50 - $22.25/hr

Provides multi-level support to retail sales representatives, market leadership, and Customer ... Discount on Verizon services * Employee Assistance Program * Work from home with company-provided ...

FSNB

CSR (full-time)

Lawton, OK · On-site

$13.75 - $18.75/hr

Customer Service Rep FSNB is a full-service, family-owned bank that has been in operation for 75 ... Discounts at the YMCA, AT&T, Verizon, Dell and more * Free and discounted bank services, if you ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

previous pagenext page

Showing results 61-80

All JobsVerizon JobsVerizon Customer Service Representative Jobs

Verizon Jobs Information

Do workers at Verizon get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 131 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Verizon pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 158 people who took the Breakroom Quiz between August 2025 and August 2026.

At Verizon, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
74% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 147 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Verizon affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 165 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Verizon?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 166 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 23% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 25% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 106 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Verizon worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 97 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Verizon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 85 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for Verizon workers to change shifts?

Some people find it hard to change shifts.
44% of people report that it’s hard to change shifts if they need to.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Verizon?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 146 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Verizon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Verizon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Verizon?

Most people find it easy to take sick days.
81% of people report that it’s easy to take time off if they are sick.
Based on data from 155 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Verizon job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Verizon good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Verizon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 154 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Verizon get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 145 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Verizon?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 159 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Verizon enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Verizon recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 170 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Verizon?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 163 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Verizon?

Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 145 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Verizon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 149 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Verizon is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 145 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Verizon?

What are the most popular categories at Verizon?

Infographic showing various Customer Service Representative job openings at Verizon in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Verizon Customer Service Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

Customer Relations Specialist
 
Classification
 Exempt/Non-exempt
 
Reports to
Customer Relations Supervisor
 
JOB DESCRIPTION
 
Summary/Objective
 
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
 
Essential Functions
 
1. Accepts, resolves, and escalates internal and external customer concerns.
2. Documents customer concerns and interactions according to department standards.
3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
4. Utilizes multiple internal systems to access and research customer accounts and history.
5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
6. Refers unresolved customer grievances to Verizon Wireless for further investigation.
7. Provides support to Customer Relations teammates by shadowing and assisting with questions.
8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
 
Competencies
 
1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
 
Supervisory Responsibilities
This position has no supervisory responsibilities.
 
Travel
No travel is expected for this position.
 
Required Education and Experience
 
1. High School diploma or equivalent required.
2. Strong proficiency in various computer applications and software required.
 
Preferred Education and Experience
 
1. Previous experience in customer service preferred.
2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
 
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Skills
1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Coordination — Adjusting actions in relation to others' actions.
4. Time Management — Managing one's own time.
5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.
 
Abilities
1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
 
 
What We Offer
  • Base Pay of $20/hr. plus bonus opportunity
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Work from home with company-provided equipment
 
Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.
Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.
 
Work Environment
This is a 100% remote work environment.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply