USI Insurance Services
USI Insurance Services

61 Usi Insurance Services Regional Operations Manager Jobs Hiring Near You

Personal Risk Specialist

Seattle, WA · On-site

$112K/yr

... in USI's CRM and sales tracking programs. * Develop and oversee preparation of proposals for ... Understand and commit to mutual objectives of the Personal Insurance Practice and Regional Office.

Personal Risk Specialist

Austin, TX · On-site

$97K/yr

... in USI's CRM and sales tracking programs. * Develop and oversee preparation of proposals for ... Understand and commit to mutual objectives of the Personal Insurance Practice and Regional Office.

... insurance coverage and products, staying abreast on industry updates and changes) with service of ... Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs ...

Regional Operations Manager

Buffalo, NY · On-site

$125K - $150K/yr

Leads production planning to balance demand at lowest cost and highest service levels * Drives ... Life insurance * Health, Dental, and Vision insurance * Paid time off * Paid holidays What CRH ...

... service, and fostering a culture of safety and continuous improvement. If you thrive on ... Medical, Dental, and Vision insurance plans, 401(k) with employer matching contributions, paid time ...

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USI Insurance Services Jobs Information

Do workers at USI Insurance Services get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

Does USI Insurance Services pay people when they’re sick?

Yes. Most people get paid when they’re sick.
94% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

At USI Insurance Services, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
94% of people say they have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from USI Insurance Services affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at USI Insurance Services?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at USI Insurance Services worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and February 2026.

Do USI Insurance Services workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it for USI Insurance Services workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to get time off at USI Insurance Services?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do USI Insurance Services managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and February 2026.

Do jobs at USI Insurance Services spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
19% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at USI Insurance Services?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at USI Insurance Services good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at USI Insurance Services feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at USI Insurance Services get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Is it stressful to work at USI Insurance Services?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at USI Insurance Services enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at USI Insurance Services recommend working with their team?

Most people recommend working with their team.
69% of people report that they would recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at USI Insurance Services?

Most people got enough training when they started.
82% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at USI Insurance Services?

Most people are given support to advance their career here.
In the last year, 77% of people report being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people think USI Insurance Services’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how USI Insurance Services is doing?

Most people feel well informed about how the company is doing.
87% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

What are the most popular categories at Usi Insurance Services?

Infographic showing various Regional Operations Manager job openings at Usi Insurance Services in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Commercial Lines Operations Manager

USI Insurance Services

Uniondale, NY • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


USI Insurance Services rating

8.8

Company rating: 8.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

57th of 306 rated insurance


Job description

Commercial Lines Department Manager

Responsible for managing the operational activities of the Commercial Lines Department in order to achieve profitability and ensure consistent standards of sales, service and professionalism as defined by USI's Best Practices, Core Values and Risk Management Quality Control standards.

Responsibilities:

  • Manage department staff including: hiring, training, career development, performance reviews and performance improvement plans.
  • Establish education and career paths for all Commercial Lines staff.
  • Review account retention with Account Managers and ensure adherence to retention goals; achieve agency retention goals regarding percentage of retained business through proactive measures.
  • Promote account rounding and cross-sell/referral opportunities.
  • Conduct effective performance reviews and aid in setting measurable goals.
  • Work with OpCo President and/or COO to ensure compliance with profit and growth objectives set by management.
  • Act as liaison between Commercial staff and insurance company personnel, building and maintaining positive agency/company relationships.
  • Conduct monthly renewal meetings with all Commercial Account Managers and production staff.
  • Participates in presentations to prospects and clients, as necessary in support of new business and client retention, providing in-depth knowledge in regards to operations activities.
  • Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
  • Contribute information and ideas during strategy meetings.
  • Ensure team members are addressing renewals in a timely manner.
  • Monitor adherence to service standards through Key Performance Indicator (KPI) reporting.
  • Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads and backlog.
  • Take necessary action to resolve issues.
  • Perform periodic quality audits, when necessary.
  • Foster team behavior and a sales-oriented department culture.
  • Responsible for the management of employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.
  • Other projects or duties, as needed.

Knowledge, Skills and Abilities:

  • College degree preferred, but not required.
  • In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales and service processes.
  • Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.
  • Hold an industry designation such as ARM, CIC, CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation.
  • Ability to plan and instruct staff members on information appropriate to their job responsibilities
  • Ability to handle difficult behavior and conflict and bring to a timely resolution
  • Ability to creatively and proactively problem solve.
  • Knowledge of Sagitta/ImageRight preferred, but not required.
  • Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
  • Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
  • Ability to work in a team environment.
  • Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
  • Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.

Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.

Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE represents Omni, Network, Enterprisethe three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.

Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint we're working together as ONE to build a better future.

Committed to a Diverse and Inclusive Workplace

Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.

Nationally Recognized as a Top Insurance Employer

  • Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
  • Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
  • Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
  • Certified as a Great Place To Work two years in a row (2024-2025).

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

The salary for this position ranges from $155,000 to $195,000 per year, depending on experience. The final offer will be determined based on the candidate's qualifications, relevant experience, and demonstrated skills. In addition to the base salary, this role is bonus eligible.


What USI Insurance Services employees say

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