61 Ukg Customer Service Representative Jobs Hiring Near You

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Role Overview

The Director, Corporate Services Sourcing is a strategic leader responsible for building and scaling a best-in-class, Corporate Services team.

This role leads the Sourcing teams dedicated primarily to supporting Travel, M&E, Marketing, Professional Services, HR, and International Sourcing.

In this role, you will lead teams to define and execute a multi-year sourcing strategy that delivers measurable value—driving margin expansion, cost discipline, and enterprise scalability—while partnering closely with Technology, Finance, Legal, and executive leadership.

This leader will elevate sourcing as a strategic enterprise capability, shaping investment decisions, optimizing supplier portfolios, and embedding governance across the end-to-end Source-to-Pay lifecycle.

Key Responsibilities Strategy & Leadership

• Lead teams to create and execute a multi-year sourcing strategy aligned to company growth, product roadmap, and financial targets
• Serve as a trusted advisor to executive leadership on all Corporate Services investments and supplier strategies
• Build and lead a high-performing sourcing team, driving capability development and organizational scale

Category Management & Value Delivery

• Drive proactive, strategic insights through a Category Management structure
• Lead team to develop sourcing strategies across all corporate services categories
• Drive total cost of ownership (TCO) optimization, multi-year commercial roadmaps, and licensing strategies
• Deliver measurable outcomes across:
• o P&L savings
• o Cost avoidance
• o Working capital optimization

Supplier & Commercial Management

• Lead and support complex enterprise negotiations with key suppliers
• Establish and manage executive-level supplier relationships
• Enable supplier-backed innovation aligned to business priorities

Governance & Operating Model

• Support the modernization of procurement through automation, analytics, and AI-enabled insights
• Strengthen alignment across Procurement and enterprise functions

Transformation & Analytics

• Implement data-driven spend visibility and forecasting, leveraging AI-enabled analytics where appropriate
• Lead procurement transformation initiatives across tools, processes, and operating model

First 12–18 Month Priorities

• Establish a category-led operating model across Corporate Services
• Rationalize Corporate Services supplier portfolios and eliminate duplication across categories
• Deliver measurable savings and cost optimization aligned to margin targets
• Implement structured governance across all Corporate Services spend and renewals
• Advance procurement digitization (CLM, intake-to-PO automation, P2P optimization)
• Strengthen cloud cost management through FinOps partnership

Qualifications & Experience

• 7+ years of progressive experience in Sourcing / Procurement, including across categories noted
• 5+ years in S&P leadership role in managing and leading Corporate Services teams
• Proven track record leading category management implementation with teams, along with enterprise negotiations and supplier strategies
• Demonstrated success driving procurement transformation and operating model improvements

Leadership & Capabilities

• Executive presence with ability to influence C-suite and senior stakeholders
• Strong financial acumen with a focus on margin, ROI, and capital discipline
• Data-driven mindset with ability to translate analytics into actionable insights
• Proven change leader with experience scaling fast paced organizations
• Collaborative, business-oriented leader who operates as a strategic partner
• Track record of building, developing, and retaining high-performing teams

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .

The pay range for this position is $145,600 to $209,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.