Job Summary:
UCSF Health is a leading regional health system, and they are seeking an IT Program Manager to provide strategic and operational leadership for the technology workstreams supporting the new Helen Diller Hospital. This role involves managing IT components, ensuring alignment between technology deployment and operational readiness, and facilitating decision-making among various stakeholders.
Responsibilities:
• Managing and integrating scope, schedule, and budget across multiple IT workstreams.
• Tracking and managing program-level risks, issues, and dependencies with structured mitigation and escalation processes.
• Delivering comprehensive project reporting including capital budget updates, forecasts, variance analysis, and cash-flow tracking, while also identifying ongoing operating budget requirements.
• Coordinating governance and executive reporting, ensuring clear visibility into progress, risks, and decision points.
• Overseeing development, validation, and distribution of operational run books to technical and operational owners before project completion, ensuring sustainable handoff to operations.
• Coordinates end-to-end planning and execution for all IT components of the Helen Diller Hospital project.
• Develops and maintains the integrated technology master plan, aligning design, construction, and activation timelines.
• Assists with proposal development, charters, scope documentation, and delivery across clinical applications, infrastructure, and end-user technologies.
• Ensures all program workstreams remain on schedule, within budget, and aligned to UCSF Health strategic priorities.
• Provides comprehensive financial reporting for HDH IT program budgets, including capital and operational components.
• Conducts monthly variance analysis, forecasting, and cash-flow tracking; supports alignment with UCSF Health IT and Design & Construction financial planning.
• Develops materials for executive governance committees, IT leadership, and steering groups, providing clear visibility into progress, risks, and decisions required.
• Establishes and maintains a structured program risk register.
• Proactively identifies dependencies across IT, construction, and clinical workstreams; implements mitigation and contingency strategies.
• Escalates high-impact issues to appropriate governance bodies to protect project scope, budget, and timeline integrity.
• Provides leadership, direction, and mentorship to junior IT Project Managers.
• Promotes consistency in project management methodology, documentation standards, and communication practices.
• Fosters collaboration across UCSF Health IT, Design & Construction, Facilities, and Clinical Operations to ensure coordinated delivery.
• Oversees the integration of technology systems, workflows, and vendor deliverables.
• Partners with clinical, operational, IT, and facilities stakeholders to achieve coordinated milestones.
• Ensures vendor alignment with contractual and performance obligations.
• Coordinates go-live and activation planning, including technical command center readiness, cutover sequencing, and operational runbook validation.
• Ensures sustainable transition of technology ownership to operational teams, with training and support plans in place.
Qualifications:
Required:
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Healthcare Administration, or a related field, and/or equivalent experience/training.
• Minimum 8+ years of progressively responsible experience in program or project management, including significant experience leading large, complex healthcare technology initiatives.
• Requires advanced knowledge of project management principles, theories, and concepts.
• Experience leading technology delivery for large-scale healthcare construction or hospital activation projects.
• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
• Demonstrated capacity to anticipate obstacles and plan for contingencies. Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.
• Demonstrated effective writing skills.
• Proven leadership ability. Effective problem solving skills. Demonstrated ability to put forth persuasive arguments.
• Effective skill at tracking effort and project progress. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Demonstrated expert organization and project management skills. Understands the cost impact of projects, project tracking tools and metrics.
• Experienced mentor and leader of teams with experience leading a team of technology professionals.
• Ability to lead matrixed teams across IT, Facilities, and Clinical domains.
• Ability to work in a highly collaborative manner in order to achieve results that are significant in scope.
• Strong vendor negotiation and contract management skills.
• Ability to influence without direct authority across executive and operational levels.
• Strong business acumen and stakeholder alignment capabilities
Preferred:
• Master’s degree, ideally with focus on healthcare, engineering, or information systems management.
• Experience navigating California HCAI requirements, healthcare licensing, and accreditation processes impacting technology infrastructure.
• Advanced knowledge of all aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.
• Has a thorough understanding of how programs relate to other business strategies and initiatives. Demonstrated ability to integrate critical information across disciplines.
• Demonstrated ability to effectively communicate with executive-level management on a regular basis.
• Experience analyzing highly complex projects with broad impact to the institution. Demonstrated ability to manage project progress within time and budget constraints.
• Project Management Professional (PMP) or PgMP (Program Management Professional) - certification
• ITIL Foundation or higher
• Lean Six Sigma or Change Management certification (Prosci, ACMP)
• Healthcare Construction Certificate (HCC) or Certified Health Care Constructor (CHC) or equivalent
Company:
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more. Founded in 1990, the company is headquartered in San Francisco, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
