Trade Desk
Trade Desk

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Trade Desk Jobs Information

What is it like to work at Trade Desk?

Trade Desk is a dynamic and innovative company that prioritizes collaboration, creativity, and customer satisfaction, fostering a culture of open communication and mutual support among its employees.

The company's team structure is designed to encourage cross-functional collaboration, with employees working closely together to develop and implement cutting-edge advertising technology solutions. Trade Desk's offices are modern and well-equipped, providing a comfortable and productive work environment that supports employee well-being and growth.

Working at Trade Desk may appeal to candidates who are passionate about technology, innovation, and customer-centricity, as the company offers opportunities for professional growth, skill development, and contributions to the rapidly evolving digital advertising landscape.

What makes Trade Desk an attractive place to work?

Trade Desk is a leading global technology company that specializes in programmatic advertising, with a strong reputation for innovation and expertise in the digital marketing industry. The company's workplace culture values collaboration, creativity, and continuous learning, offering employees opportunities to work on cutting-edge projects and develop their skills in a dynamic and fast-paced environment. Joining The Trade Desk can provide professionals with a chance to contribute to the growth and evolution of the digital advertising landscape, while also advancing their careers through opportunities for professional development and growth.
Infographic showing various Software Engineer job openings at Trade Desk in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution.

Staff Salesforce Enterprise Engineer-Service Cloud

The Trade Desk

New York, NY

Full-time

Re-posted 13 days ago


Job description

What we do:

The Enterprise Engineering Team at The Trade Desk is seeking a Staff Engineer, Salesforce Service & Experience Cloud to lead the design, development, and optimization of our Salesforce Service Cloud and Experience Cloud platforms. You'll work closely with cross-functional teams including Support Engineering, Product, and Operators to build scalable solutions that drive customer support efficiency, self-service adoption, and partner/customer experience. This is a hands-on engineering role focused on solving complex business problems using Apex, automation tools, and Salesforce best practices.

What you'll do:

  • Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud.
  • Architect and implement scalable, reusable Apex components, LWC components, and design patterns.
  • Build and maintain integrations with internal systems and third-party platforms  knowledge bases, ticketing, and case-routing systems).
  • Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes.
  • Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools.
  • Collaborate with Product and Support teams to translate business needs into reliable technical solutions.
  • Review and enforce best practices around security, sharing models, governor limits, and test coverage.
  • Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers.
  • Maintain high code quality through peer reviews and CI/CD processes.

Who you are: 

  • BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud.
  • Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows.
  • Strong understanding of data model design, triggers, batch jobs, and asynchronous processing.
  • Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration.
  • Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals).
  • Proven track record of shipping production-grade code at scale.
  • Experience integrating Salesforce with RESTful APIs and internal services.
  • Excellent communication and cross-functional collaboration skills.
  • Custom MCP Tooling Experience strongly preferred.
  • Agentforce or Salesforce-native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.