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60 Thrive Customer Service Representative Jobs Hiring Near You

Thrive

Client Delivery Manager

Holland, MI · On-site

$90 - $120/hr

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who do ...

Thrive

Client Delivery Manager

New York, NY · On-site

$60K - $75K/yr

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer ...

Thrive

Principal Architect, Enterprise Engineering

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer ...

Thrive

Mortgage Loan Originator - 10191

Claymont, DE · On-site

$5.2K/mo

Company Description Thrive Recruiting finds top talent. Top talent creates a top company. Find your ... Improve upon and refine sales and customer service knowledge and techniques via ongoing training

Thrive

Mortgage Loan Originator - 10191

Claymont, DE

$5.2K/mo

Company Description Thrive Recruiting finds top talent. Top talent creates a top company. Find your ... Improve upon and refine sales and customer service knowledge and techniques via ongoing training

THRIVE

Join Our Talent Community!

Atlanta, GA · On-site

Work with THRIVE, and you'll get a chance to make a real difference for businesses and people through the products and services they interact with every day. (3) You'll Work With People As Passionate ...

Thrive

Client Solutions Architect

$64.50 - $85/hr

Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their ...

Thrive

Entry-Level Recruiter

Louisville, KY · On-site

$32K - $43K/yr

Associate's degree preferred * 2+ years of customer service experience required KNOWLEDGE, SKILLS ... Excellent time management skills with a proven ability to meet deadlines Thrive is an Equal ...

Thrive

Office Coordinator

Louisville, KY

$16.50 - $22/hr

Strong customer service mindset with excellent interpersonal and communication skills * Proven ... Thrive is proud to be an equal opportunity employer and values a workplace built on:respect ...

Thrive

Regional Field Technician - Columbus, GA

Louisville, KY · On-site

$18 - $24.75/hr

We are currently seeking a Regional Field Technician to join our Field Services Team, supporting customers across the Columbus, GA region and beyond. As a Regional Field Technician , you will play a ...

Thrive

Client Support Engineer

Charlotte, NC · On-site

Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their ...

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Thrive Jobs Information

What is it like to work at Thrive?

Thrive is a company that prioritizes a collaborative and supportive work environment, emphasizing the importance of teamwork and open communication in achieving its goals.

The company's structure is designed to foster innovation and creativity, with a flat organizational hierarchy and cross-functional teams working together to drive projects forward. Thrive's mission is centered around improving the lives of its customers, and the company's work environment reflects this focus on making a positive impact.

Working at Thrive may appeal to candidates who are passionate about making a difference and are looking for a dynamic and fast-paced work environment that offers opportunities for growth and professional development.

What makes Thrive an attractive place to work?

Thrive is a well-established company in the industry, recognized for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and employee well-being, offering a dynamic and supportive environment for professionals to grow and thrive. Joining Thrive provides opportunities for individuals to make a meaningful impact, develop their skills, and contribute to the company's mission of delivering exceptional products and services.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Thrive?

What are the most popular categories at Thrive?

Infographic showing various Customer Service Representative job openings at Thrive in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 68% Physical, 3% Hybrid, and 29% Remote job distribution.

Client Delivery Manager

Thrive

Holland, MI • On-site

$90 - $120/hr

Other

Re-posted 11 days ago

Job description

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

The Client Delivery Manager (CDM) is a customer-facing role responsible for building strategic relationships and driving measurable success outcomes for Thrive clients. The CDM serves as the primary point of contact for assigned accounts, ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success.

Location:Remote / Hybrid (travel to client sites)

Understands Customer Business Problems

  • Build strategic relationships with key client stakeholders.
  • Identify current pain points and desired outcomes affected by services under contract.
  • Provide measurable value to the customer (Value Realization).

Drive Customer Success Outcomes

  • Solve complex customer problems by partnering with Thrive resources to meet customer expectations.
  • Help customers optimize utilization of existing and available products and/or services.
  • Ensure best practice adoption across the customer environment.
  • Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability).
  • Manage contract P&L to deliver to expectations and improve year over year.
  • Expand revenue in accounts through opportunity identification.
  • Prepare and drive successful contract renewals.
  • Ideal candidate would have a strong mixture of ITIL and business acumen leaning on ITIL as the foundation.

Oversee Activities

  • Manage customer onboarding activities.
  • Facilitate training and enablement.
  • Drive customer advocacy initiatives.
  • Manage and resolve escalations promptly.

Tools

  • ServiceNow Platform
  • CustomerGauge

Key Performance Indicators (KPIs)

  • NPS / CSAT
  • Retention
  • NRR / GRR (FY27)
  • Engagement (account activity, executive/POC engagement)

Qualifications

Skills

  • Customer relationship management
  • Business operations
  • Change management (end-to-end)
  • Process improvement
  • Project management (scoping, planning, milestone tracking, documentation)
  • Risk management

Attributes

  • Customer-centric attitude and proactive approach
  • Team player: capable of working with and across functional teams
  • Results oriented: takes accountability as customer advocate and Thrive business owner
  • Digitally fluent: understands basic AI and workflow principles
  • Active listener: attentive to both customer and internal partners
  • Learning agility: willing to advance current knowledge level

Experience

  • 5+ years of digital experience as a CDM (Managed Services experience a plus)
  • Strong general business acumen (financial/P&L acumen a plus)
  • ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications
  • College degree preferred in a related field or commensurate work experience
  • General understanding of technology and managed services

Desired Behaviors

  • Teamwork: works well across customer and Thrive environments
  • Adaptability: embraces constant change
  • Honest and high integrity
  • Strong work ethic (dependable, confident)
  • Willingness to learn and continuously improve
  • Willingness to lean in (run to the fire)
  • Ownership and accountability
  • Initiative: proactive – acts without waiting to be told

Added Skills That Will Help

  • Agile methodology
  • Six Sigma
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